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Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
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Showing 4,064 reviews
March 24, 2017
Disappointed I made the appointment 2 days in advance and said I needed an oil change and front brake pads. After it was ready I was told it took longer than expec I made the appointment 2 days in advance and said I needed an oil change and front brake pads. After it was ready I was told it took longer than expected because they had to go to the Lexus dealership to pick up the pads. It's disappointing that the person in charge of inventory control in the shop didn't have the pads ready seeing how I had given 2 days notice. Also, when I walked to my car, I noticed the front left tire was low and went directly to a gas station to check it. Turns out it was at 20 psi even though the service record said all 4 tires were at 32 psi. More
by Rhg550
Employees Worked With
Pamela Oakes
March 24, 2017
Wonderful experience! What a great staff of friendly people! Great waiting area with lots of amenities. The beverages and snacks are such a great part of the stay. What a great staff of friendly people! Great waiting area with lots of amenities. The beverages and snacks are such a great part of the stay. More
by Rick Haynes
Employees Worked With
Andrew Duncan
March 23, 2017
Routine Plus Mark was courteous and prompt on intake. He noticed uneven tire wear and recommended alignment using a discount coupon. An improvement in service co Mark was courteous and prompt on intake. He noticed uneven tire wear and recommended alignment using a discount coupon. An improvement in service could be a status update every 30-45 minutes to waiting customers so they can plan their time. More
by Phillip
Employees Worked With
Mark Hurt
March 21, 2017
Fast service This is without a doubt, the best service dept. I have ever frequented. Very professional, fast, and super comfortable waiting area. I love the comp This is without a doubt, the best service dept. I have ever frequented. Very professional, fast, and super comfortable waiting area. I love the complimentary car wash and the bistro to wait. I also appreciate the very positive attitudes of the staff. More
by SMG
Employees Worked With
Mat Steurer
March 21, 2017
Routine Maintenance. Excellent service as always. Fast, prompt, car ready when promised. Nice lounge and comfortable waiting area with snacks/drinks.Kept informed of what Excellent service as always. Fast, prompt, car ready when promised. Nice lounge and comfortable waiting area with snacks/drinks.Kept informed of what was needed. More
by diane
Employees Worked With
Pamela Oakes
March 20, 2017
Good Service I always have good experience when I use the service department at Jay Wolfe Toyota. I would them to my friends. It can be a little pricey but custome I always have good experience when I use the service department at Jay Wolfe Toyota. I would them to my friends. It can be a little pricey but customer service is high quality. More
by lois.pearce14
Employees Worked With
Chad Cossey
March 18, 2017
Gary is a prince! Gary helped me, and he was endlessly polite, helpful and a truly nice guy. He finally got my cell phone aligned with the car's system. The café gals Gary helped me, and he was endlessly polite, helpful and a truly nice guy. He finally got my cell phone aligned with the car's system. The café gals and kind and learn everyone's name. Great dealership. I'm a loyal customer. More
by MRowan
Employees Worked With
Gary
March 18, 2017
Routine Service Pam was great. She walked me through the findings and spent time explaining each item and helped prioritize the list. She didn't make me feel silly Pam was great. She walked me through the findings and spent time explaining each item and helped prioritize the list. She didn't make me feel silly for asking the questions I did. More
by Terri919
Employees Worked With
Pamela Oakes
March 18, 2017
Scheduled maintenance Great experience, Pam Oakes is extremely knowledgeable. I feel great knowing that my vehicle is in good hands and that my car is going to perform. Great experience, Pam Oakes is extremely knowledgeable. I feel great knowing that my vehicle is in good hands and that my car is going to perform. More
by Tony_allen1216
Employees Worked With
Pamela Oakes
March 17, 2017
Purchase of car Overall we had a good experience. Both salespeople were knowledgeable and helpful We were disappointed that an area of the right back seat was damage Overall we had a good experience. Both salespeople were knowledgeable and helpful We were disappointed that an area of the right back seat was damaged. We did not notice until we were leaving after purchasing car. We pointed damage out to salesman and he did acknowledge damage. We felt something that severe should have been brought to our attention. More
by Lyons46john
Employees Worked With
KAREN, Mike, Bill Stringer
