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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

November 02, 2020

Our Salesman Skip H was great, everyone was very friendly & worked with us to make it a great experience and a great deal! My husband made them all work for the sale and they were all kind and accommodating More

by klillard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Hayden, Billy Morton, Brad Gilbert, Samantha Stoops
Nov 02, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about your experience with Skip! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 31, 2020

Left car for routine service, was ready later that afternoon. Everything went smoothly, service personnel professional and efficient. Made arrangements for me to get car after hours if I could not ge More

by Avalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Steurer
Oct 31, 2020 -

Jay Wolfe Toyota of West County responded

Avalon, Thank you for sharing your feedback about your recent service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 30, 2020

It was a great visit for me. Bill Bennett was very professional and friendly. The work was completed on my car within my budget and it was done within the time frame estimated. I will always bring m More

by Carol Hale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Oct 30, 2020 -

Jay Wolfe Toyota of West County responded

Carol, We appreciate your review and your business! We’re delighted to hear that Bill and our team was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offer spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 28, 2020

Exceptional service! Couldn't be more happy with our experience. Fast, friendly and you can tell they care about their customers. Definitely will use them for any future purchases. Thank you very muc More

by jfritz2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Stoops
Oct 28, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your review! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 28, 2020

Bill was very helpful. I had a request 3 month back to fix my door but unfortunately they had to order the parts. They mention they will reach out when it arrives. Nobody did and 3 month later when I came More

by Helmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Bennett
Oct 30, 2020 -

Jay Wolfe Toyota of West County responded

Hi Helmy, Thank you for your feedback and for taking the time to write your review. We are glad to hear that Bill was very helpful during your recent visit and sincerely apologize for the previous order being canceled. The previous advisor that you had is no longer here and that is why Bill took over and he will be taking care of you going forward. We're always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience, which can be shown through our JD Powers Dealer of Excellence Award. I am looking forward to meeting you soon. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

October 27, 2020

I only had my oil / filter changed and tires rotated but everything went very well and on time. My Service Representative Andrew ?? was very courteous and helpful. Regards, Tim More

by Tim123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew??
Oct 28, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your service experience. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 27, 2020

Danny was very helpful. He arranged for a loaner car so I would not have to wait and he was very thorough with everything that needed done. More

by Debgray3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Oct 27, 2020 -

Jay Wolfe Toyota of West County responded

Hello, We appreciate your review and your business! We’re delighted to learn that Danny was so helpful during your visit. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 22, 2020

Excellent Service & Excellent People’s and especially I thanks to Ron Greer ( General Sales Manager ) with his excellent services. I hope he will continue his excellent service with me & all others custome More

by Mohammed Jaffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Greer ( General Sales Manager ) is excellent person and always cooperate with me and dealing with all customers with nicely way. I m very much great ful to Ron Greer which he always provide me excellent service. Mohammed Jaffer, April Certain, Kevin Kettinger, Daniel Ruckman
Oct 22, 2020 -

Jay Wolfe Toyota of West County responded

Mohammed, Thank you for your positive review with Ron! At Jay Wolfe Toyota of West County, we’re proud of providing our customers with an experience like no other. We appreciate your business and look forward to seeing you again!

October 21, 2020

Skip was absolutely amazing! He was very attentive and knowledgeable! He was so patient and understanding with the fact I live 3 hours away and would call just to make sure I was safe! So caring! He wants More

by Jessika
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip, Jason Theis
Oct 22, 2020 -

Jay Wolfe Toyota of West County responded

Jessika, We appreciate your review and your business! We’re delighted to hear that Skip and Jason were so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers complimentary spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 20, 2020

Pam Oakes was, as she always is, very professional, courteous, friendly and efficient. The customer waiting area was clean and well staffed to accommodate the number. More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Oct 21, 2020 -

Jay Wolfe Toyota of West County responded

Larry, Thank you for sharing your feedback about your experience with our dealership and Pam! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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