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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

April 18, 2017

Great experience Maurice and his team are top notch folks. He showed me several cars and explained all of their features thoroughly. I wouldn't hesitate to go there th More

by mrbatvhs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry
Apr 20, 2017 -

Jay Wolfe Toyota of West County responded

We're delighted to hear that you had such a good experience with us! We're proud of the excellent service that Maurice provides to our customers. We look forward to seeing you again, thank you for your business and your kind feedback. Please let us know if we can be of help in the future - we're here for you!

April 18, 2017

Service Excellent service. Quick efficient. Knowledgable. Friendly. What more can I say but I am very pleased with everyone I have dealt with and will continu More

by Turtlebiker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Apr 18, 2017 -

Jay Wolfe Toyota of West County responded

We're glad to hear that you had such an enjoyable experience with us! We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. We look forward to seeing you again, just let us know if we can be of service! Thank you for your business and your kind feedback.

April 18, 2017

Test drive a Prius, got some price quotes. The salesman Maurice was excellent, and he did a great job explaining the car's new technology to me while we test drive it.. I did not like being pro More

by Kerouac66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry
Apr 20, 2017 -

Jay Wolfe Toyota of West County responded

We appreciate your review! We're happy to hear that you enjoyed learning about the Prius with Maurice. We understand your feedback on the signature policy; we'll be happy to pass it along. We hope to see you again, please feel free to utilize our amenities next time, such as our complementary bistro and relaxing massage chairs. Thanks for stopping by!

April 17, 2017

Emissions test Went in for an emissions test and found out my alignment was out. I was offered a coupon and had it fixed. I can always trust my service advisor to More

by Cranchel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Apr 17, 2017 -

Jay Wolfe Toyota of West County responded

We are thrilled that you had such a positive experience with us. We are here for you, providing the honest and caring service that all our customers require. We are the only recipients of the Toyota President’s award in the St. Louis area for 2014 and 2015 and take that to mean that we should give the most trusted care to our customers. We are so happy to have had your repeated business and welcome any questions or comments you might have for us at any time. Scot Dickherber, Service Director, 636-207-3912, SDICKHERBER@JAYWOLFE.COM

April 15, 2017

Expected a car wash, did not get it I was asked if I would like a complimentary car wash at the end of my service. I said yes I would. When I went to retrieve my car, the car wash had More

by Westco123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Apr 17, 2017 -

Jay Wolfe Toyota of West County responded

We appreciate your honest feedback. We regret to hear that we neglected to wash your vehicle; it's always our goal to exceed our customers' expectations. We would appreciate a chance to make it up to you, your experience is important to us! Please contact me at your convenience so I can make sure you receive the service you deserve. -Scot Dickherber, Service Director, 636-207-3912, SDICKHERBER@JAYWOLFE.COM

April 15, 2017

Gary was great Service performed was done well and fast . Dealership very good to wait while work being done. Service tech very helpful Will recommend to friends a More

by JSandmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Mc Williams
Apr 17, 2017 -

Jay Wolfe Toyota of West County responded

We're happy to hear that you enjoyed your experience with us! We're proud of the excellent service that Gary provides to our customers. We appreciate your business and your recommendation, just let us know if we can be of help in the future. We're here for you!

April 14, 2017

Great experience . It was easy to schedule an appointment oinline. Very friendly and knowledgeable staff. Clean and relaxing waiting area. Would definitely go back More

by YvetteH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Younger
Apr 17, 2017 -

Jay Wolfe Toyota of West County responded

Yvette, we are happy we could give you an experience like no other at our dealership. We wouldn't be the # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. We strive to make our process easy and smooth and to have our customers feel like they are part of our family. Thank you for your recommendation and we look forward to seeing you sometime in the future. Rob Feuerbacher, Robf@jaywolfe.com, 636-207-3900

April 14, 2017

Pam is wonderful My service rep Pam Oakes is wonderful to work with!! Car was done on time as promised. Time flew waiting in the lounge. A little pricey for a routine More

by jrgranneman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
April 11, 2017

Very Pleased We were " just looking" that day. We were treated very well, car was competitively priced. They even gave us a free loaner when we had a special coati More

by SpayandNeuteryourpets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D J was our salesperson., Bill Stringer
Apr 11, 2017 -

Jay Wolfe Toyota of West County responded

We appreciate your wonderful feedback! We work hard to offer an experience like no other where our customers are #1. We want to put your needs first and work to what fits your schedule. We are the only recipients of the Toyota President's award in the St.Louis area for 2015 and 2015 and like to think that shows how much we want you to have a great experience with us. We are glad that you were so happy with your service and invite you back anytime. Rob Feuerbacher, Robf@jaywolfe.com, 636-207-3900

April 11, 2017

routine maintenance. service has never been a hassle with J Wolfe. Always a pleasant experience. Service rep Mark Hurtt has always been a pleasure to work with. He knows h More

by gary n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Apr 12, 2017 -

Jay Wolfe Toyota of West County responded

Hello, Gary! Thank you for the five-star feedback on behalf of Mark. However, it has definitely been our pleasure to do business with you. Please visit us again soon!

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