Jay Wolfe Toyota of West County

Great Customer Service After thinking that we were just beginning the process by test driving some cars at this dealership, we were so impressed with our salesman Robert tha After thinking that we were just beginning the process by test driving some cars at this dealership, we were so impressed with our salesman Robert that we didn't want to consider going to a different place. There were a few hiccups when signing the final paperwork, but Robert and his associates made us feel as though they were our advocates and in the end we walked away happy customers. Thank you! More

Oil leak after service Just in for the 10,000 mile service and now I have an oil puddle under the car in my garage floor. Not happy. Now I have to make a second trip and spe Just in for the 10,000 mile service and now I have an oil puddle under the car in my garage floor. Not happy. Now I have to make a second trip and spend time away from other things to have the oil leak fixed. Changing oil is not rocket science and this should not happen. Update: My wife left a message with the service center and someone called the next morning to check availability. They sent a couple of techs to our home 28 miles from the dealership to promptly resolve the problem. They found and corrected the problem then cleaned the underside of the car and said they would note to clean it better next time it was at the dealership. Great service recovery!! Didn't expect that. More

Good customer service. Went over the vehicle with us. I don't drive in heavy traffic area or places where I do not feel comfortable with, so it was great for me to test dri Went over the vehicle with us. I don't drive in heavy traffic area or places where I do not feel comfortable with, so it was great for me to test drive the van where I live. Only thing is I will need to learn how to do the DVD player. I know he will assist if I can not figure it out. More

Excellent Customer Service After coming in for a routine oil change and being very surprised/annoyed that I needed new tires earlier than expected and that the recall parts were After coming in for a routine oil change and being very surprised/annoyed that I needed new tires earlier than expected and that the recall parts were not in stock (after 6 months of waiting). Mark listened to all of my shock and complaints and was able to address everything. I was able to get everything completed that day with the extra efforts from the Toyota team. More

Responsive and helpful Sales rep and general manager were very responsive to get me into the car I wanted. Patrick was very helpful in getting me the model and color I want Sales rep and general manager were very responsive to get me into the car I wanted. Patrick was very helpful in getting me the model and color I wanted. Very knowledgeable More

Pam Oakes is the greatest Pam Oakes makes coming to Jay Wolfe for service a true experience. Totally positive event. She knows what she her responsibilities are and makes it h Pam Oakes makes coming to Jay Wolfe for service a true experience. Totally positive event. She knows what she her responsibilities are and makes it happen for the customer. She gives the word trust new meaning. Jay Wolfe has a exceptional asset in Pam Oakes. Thanks. More

Always great service They are always great.... responsive to customer needs....good work quality friendly sand accommodating...never had a problem... always looking forwar They are always great.... responsive to customer needs....good work quality friendly sand accommodating...never had a problem... always looking forward to going...an overall pleasant experience.... More

A Seasoned Individual in Age At my age we have dealt with a number of different dealerships throughout our lives. Absolutely the best experience ever had with a car dealership At my age we have dealt with a number of different dealerships throughout our lives. Absolutely the best experience ever had with a car dealership, in Sales, and all other departments. The entire procedure, steps, and explanations were professionally done. All employees are customer oriented. More

He sold me on my first Toyota. Kevin was relaxed in his approach but professional. He was kind in answering every question. It was a pleasant experience. I appreciate the good cus Kevin was relaxed in his approach but professional. He was kind in answering every question. It was a pleasant experience. I appreciate the good customer service. More

Dealership This is a great dealership and they have great people working here, I would recommend this dealership to any of my friends and family thanks a lot. This is a great dealership and they have great people working here, I would recommend this dealership to any of my friends and family thanks a lot. More