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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

December 04, 2020

quick in and fast service. Prices are always fair and service has always been great. I miss the complimentary car wash but covid has affected this too More

by AMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Dec 05, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your review! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

December 03, 2020

Went in for a warranty oil change. Had an appointment and told them I would wait. 2 hours later after I am the only person left in the waiting area they tell me that they "forgot" my car. Not really co More

by mmerrifield
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Younger
Dec 05, 2020 -

Jay Wolfe Toyota of West County responded

Hi, Thank you for your feedback and for taking the time to write your review. We are glad to know that you found our team to be friendly. We appreciate hearing more about your recent service experience - we're always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience. So we sincerely apologize for delay and we would like to make it up to you! Please contact me at your convenience. As always, we invite you back to Jay's Bistro where we serve complimentary breakfast and lunch to all of our customers. We are looking forward to seeing you again soon! Best, Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

December 03, 2020

A bit slow, but everyone who helped us was genuine and helpful. We were ultimately please with the outcome... I would purchase another car from this dealer. More

by Knlkurt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry and Omar, Emily Lewellen
Dec 04, 2020 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that our team was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

December 03, 2020

Busy day at the dealership but despite Covid precautions, it went smoothly. I was able to combine oil change and coolant flushing to save another visit. More

by dianek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Dec 04, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

November 29, 2020

Hayden (Skip Hayden) was a very helpful no-pressure salesperson. I came in very late on a Saturday evening to shop my options. He was patient and quickly showed me vehicles on the lot that met my req More

by Highlander Buyer RSR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Skip Hayden (My Salesperson), Billy Morton
Nov 29, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about working with Hayden for your automotive needs! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

November 28, 2020

Gerry and the team were very helpful and helped me make my decision easy. It helps that Toyota’s are quality vehicles, and the team was great. More

by Ryan Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry
Nov 29, 2020 -

Jay Wolfe Toyota of West County responded

Hi Ryan, We appreciate your review and your business! We’re delighted to hear that Gerry was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can take care of any future Toyota needs - we’re here for you!

November 27, 2020

Kevin does an excellent job of explaining services needed and recommended as well as the cost. Service completed sooner than estimated time. Covid measures in place and appreciated More

by dianemjorgenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Nov 28, 2020 -

Jay Wolfe Toyota of West County responded

Diane, We appreciate your review and your business! We’re delighted to hear that Kevin was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

November 26, 2020

Completed the work in time scheduled. Very friendly. the area was clean Used Costco membership to purchase the car. Would recommend this dealership to others. More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Nov 28, 2020 -

Jay Wolfe Toyota of West County responded

Beth, Thank you for sharing your review! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

November 25, 2020

Good, friendly service from an advisor. Thank you for providing the shuttle & accepting Costco membership coupon. Need to find out how the vehicle works after the maintenance and repair. More

by Anjali Mehta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan.
Nov 25, 2020 -

Jay Wolfe Toyota of West County responded

Anjali, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

November 25, 2020

Convenient scheduling. Friendly knowledgeable service representative. I trust Jay Wolfe to provide excellent service. I always want to maintain my vehicle in top condition and as long Jay Wolfe continu More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Younger
Nov 25, 2020 -

Jay Wolfe Toyota of West County responded

Chuck Thank you for sharing your feedback about Service appointment! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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