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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

November 04, 2017

Great customer service! Very professional staff from start to finish. The facility is nice and the waiting room is definitely a big perk. I would recommend Jay Wolfe to anyon More

by Lindsey M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Owens
Nov 06, 2017 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to leave your five-star review, Lindsey! At Jay Wolfe, the customer experience is a top priority, and we value integrity in each interaction we have. Kyle and the team will always go out of their way to give you a one-of-a-kind service experience. We also appreciate hearing that you enjoyed our waiting room, and hope you got a chance to enjoy our complimentary bistro and massage chairs! If you have any further questions or needs, let us know what we can do to help you. We invite you back, and hope to see you soon!

November 04, 2017

Good overall First time I ever went to the dealership for a checkup and they didn't tell me I needed another thousand-dollar repair! Extra words More

by dethstar00
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Nov 06, 2017 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to leave your five-star review. At Jay Wolfe, our customers are always #1, and we appreciate hearing that you were pleased with your service experience. We work hard to offer the most exceptional services from beginning to end because your satisfaction will always be our top priority. Mark and the team will always go out of their way to give you the best quality check-ups. We'd like to remind you that we also service any make or model of vehicle, regardless of where you have purchased it. If you have any further questions or needs, we are always here for you. We invite you back, and look forward to your next visit!

November 03, 2017

Great Service Was able to get an appointment on very short notice. Very courteous and concerned staff. Kevin was very attentive and quick to assure me all will be w More

by Jane45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Nov 05, 2017 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to leave the great review. At Jay Wolfe, our customers are always #1, and we are thrilled to hear that the staff from Kevin to the courtesy car drivers treated you well during your service visit. We work hard to offer the most exceptional services from beginning to end because your satisfaction will always be our top priority. Our team will always go out of their way to take care of you including making any short-notice appointments for your needs. If you have any further questions or needs, we are always here for you. We invite you back, and look forward to your next visit!

November 03, 2017

test drive car seen on-line + purchase experience started out with a test drive & ended up a purchase. my neighbor works @ this location....the main reason that I even look there!...I wasn More

by glo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kandace ?...on-line sales, April Certain, Mike Bozzi, Mike Wania, Joseph Nichols
Nov 04, 2017 -

Jay Wolfe Toyota of West County responded

Hello, We were very happy to work with you and help you find your car. Please feel free to come back and see us anytime. Best wishes.

November 02, 2017

Quick and Easy with ToyotaCare I brought my new 4Runner for scheduled maintenance under the ToyotaCare program and couldn’t believe how organized and efficient the service dept was. More

by Em7272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Younger
Nov 03, 2017 -

Jay Wolfe Toyota of West County responded

We appreciate your positive feedback! It was a pleasure to work with you to get you and your 4Runner back on the road quickly. We're proud of our one-of-a-kind service experience and hope you'll think of us again for your future automotive needs! e!

November 02, 2017

professional and friendly Every time I return to Jay Wolfe for service, I am treated very professionally and the service personnel are most friendly and helpful. I will contin More

by slimboreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Nov 03, 2017 -

Jay Wolfe Toyota of West County responded

Thank you for your positive review! We're glad to hear that you enjoyed your time working with Bill and the rest of our Jay Wolfe service team. We appreciate your business and look forward to providing you with top-notch service again in the future!

November 02, 2017

Great service, very professional and friendly. Your staff is always professional and very helpful. One thing, you have my Corolla on your service records under my son's name Wes, but this is my ve More

by Carol Hale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Ruckman
Nov 03, 2017 -

Jay Wolfe Toyota of West County responded

Hello Carol, thank you very much for your appreciation of our staff members. We've updated your information in our records and look forward to your next visit with us here at Jay Wolfe!

November 01, 2017

Just okay Nothing negative this visit, but I still haven't been reimbursed for my broken license plate frame from August. Loaner car was dirty inside (there was More

by Wright96
Recommend Dealer
No
Employees Worked With
Pamela Oakes
Nov 17, 2017 -

Jay Wolfe Toyota of West County responded

Hello, While we're glad to hear there wasn't anything negative this visit, we regret to learn that your visit did not merit the five-star service we strive for. I would appreciate the opportunity to speak with you further and address your reimbursement. If there is anything more we can do, please feel free to reach out to me at any time. Best, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

October 31, 2017

Job well done - Dead Prius resurrected on Halloween's eve My Prius start battery was dead and I got AAA to jump me so I could drive to Jay Wolfe. They replaced the start battery accommodating me immediately. More

by Brewin4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan
Nov 03, 2017 -

Jay Wolfe Toyota of West County responded

Hello, We appreciate you taking the time to share your amazing experience. We were happy to serve you in your time of need. Afterall, our customers are why we do what we do. Please let us know what we can do to help you in the future.

October 31, 2017

Great experience Everyone was courteous and interested in helping me accomplish my goals to get the right car at the right price. I recommend Jay Wolf Toyota. More

by Harris45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Patrick Moore
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