Jay Wolfe Toyota of West County

2017 Rav 4 Overall Good experience. Treated my mother good. Felt good about sending her there without me. Service program & Bistro was nice. Will be back to purc Overall Good experience. Treated my mother good. Felt good about sending her there without me. Service program & Bistro was nice. Will be back to purchase in the future. More

New Toyota Sienna Unfortunately, my family and I were in an accident where our old Sienna was totaled. We had a choice to buy used or new, and we choose new. I met wi Unfortunately, my family and I were in an accident where our old Sienna was totaled. We had a choice to buy used or new, and we choose new. I met with their sales rep named Patrick Moore and he was great. Very open, honest, and approachable. We were in a very difficult situation because we couldn't buy the new Sienna right away. He understood and in no way pressured us into buying it. I told him when the time came, we would be ready. I compared Jay Wolfe to 2 other dealer prices and they came in the cheapest of the other three, not by much, but by enough. My only "concern" if you would like to call it that, was that when Ron, the sales manager, heard about our situation, he offered my wife and I a voucher for a cruise of the Caribbean and a gift card to a local restaurant. I was very thankful for each. It's been a long and stressful month for our entire family. We shouldn't have been in there buying a new vehicle to begin with. The issue...when I took the voucher home and looked up reviews, there were many comments about how this voucher was a complete scam. That was a little bit of a let down, but I wasn't there to get a trip to the Caribbean. I was there to replace our old vehicle. When I pulled up to buy the van, Patrick had everything ready to go for us. I wasn't in the dealer longer than an hour and 15 minutes actually making the purchase. It went very well. I do think the warranty options portion of buying the vehicle is, well, annoying, because this is how dealers make a significant amount of money with each purchase. Omar was who was working with our family in the finance department. He was great. He tried to give us the best finance options and warranty options on the van. My issue with this...we buy Toyota because they don't need extended warranty. If they were a company where parts would break down frequently, we wouldn't buy Toyota. We would buy a different make. My wife and I have own a total of 6 different Toyota vehicles, from the Echo, Tacoma, 2 Siennas, and 2 4-Runners. Each one will run forever. Each one was well on its way to 200,000 miles unless we had to trade it in, or the last one was totaled in an accident (still had 139,000 miles on it). The trade in value is the best with Toyotas, and they last. I see no need to spend more money on extended warranties when they are built to last anyway. And, I take great care of my vehicles to begin with. But, he was still very professional. He wasn't too pushy like most people who work for finance can be. This is the 4th vehicle in a row we have bought from Jay Wolfe. As long as they continue to give us the best prices, we will continue doing business with them. I do a lot of research and I always shop around when it comes to purchasing a vehicle. But for the last 4 times, we have always made our purchase at Jay Wolfe. Unless someone else begins beating their prices, we will probably continue going with them in another 5-10 years when we purchase another Toyota. More

Service with Andrew I found Andrew extremely helpful with the service request and future recommendations. The waiting area was clean and had power sources for my laptop a I found Andrew extremely helpful with the service request and future recommendations. The waiting area was clean and had power sources for my laptop and phone. Great charging station. More

First Time Buyer I've never bought a car from a dealership before. Their waiting room is nice, and the process was quick. They weren't terribly pushy. I'd already pick I've never bought a car from a dealership before. Their waiting room is nice, and the process was quick. They weren't terribly pushy. I'd already picked out the car online, and my mother has a previous years model so I was already familuar with the line. I test drove it, and it handed as expected. I have not had the car long enough to say much about it. More

35,000 mile check Done well and timely. Work was done completely and discounts applied for labor and parts. The lounge provided food and was a very pleasant experience. Done well and timely. Work was done completely and discounts applied for labor and parts. The lounge provided food and was a very pleasant experience. More

Online Booking I thought I had successfully booked my service appointment online, but when I got to the dealer I found out that, due to a computer glitch, I wasn't o I thought I had successfully booked my service appointment online, but when I got to the dealer I found out that, due to a computer glitch, I wasn't on the schedule! Oh no, I thought! But Bill Bennett said there was nothing to worry about. He worked me right into the schedule and I was finished within an hour. Thanks, Bill, for your courtesy and kindness! More

Advisor (Kyle Owens) was great and service was fast Great area to get work done, watch tv, etc. Even got a free car wash on outside which was nice and will be in winter when all salt on road! Great area to get work done, watch tv, etc. Even got a free car wash on outside which was nice and will be in winter when all salt on road! More