Jay Wolfe Toyota of West County

Always a good experience. My concerns are not about the service. Scott runs a great department. What I have notice is that the COST of service on Toyotas (and I have two from My concerns are not about the service. Scott runs a great department. What I have notice is that the COST of service on Toyotas (and I have two from your store) is significantly higher than it used to be and more expensive than the service to my daughters Honda CRV---same year and comparable mileage. If Toyota thinks people don't notice, the company is mistaken. The "poor man's Lexus" is now costing as much to service as a Lexus. If this continues, I will probably switch brands. thanks, Leland Laycob------long time customer More

The best dealer for services It is always a pleasure to do the maintenance service at Jay Wolfe, they have the best lounge you can find in a Toyota dealer. It is always a pleasure to do the maintenance service at Jay Wolfe, they have the best lounge you can find in a Toyota dealer. More

Seamless experience Last Monday Kevin was assisting me with purchasing Toyota Highlander, He was professional, courteous and extremely accommodating. Kevin was aware of Last Monday Kevin was assisting me with purchasing Toyota Highlander, He was professional, courteous and extremely accommodating. Kevin was aware of my crazy schedule, he made sure that everything was done in most efficient way without any issues. I had an excellent experience and looking forward working with Kevin in future. Anna Gerritzen More

Another good experience Been here several times, always a pleasant experience. Love the free coffee and panini’s. I am looking forward to my next regularly scheduled maintena Been here several times, always a pleasant experience. Love the free coffee and panini’s. I am looking forward to my next regularly scheduled maintenance visit. More

Pleasant experience Having my car serviced at Jay Wolfe Toyota in Ballwin, Mo is a pleasant experience. I go out of my way to go there. The service is efficient and I bel Having my car serviced at Jay Wolfe Toyota in Ballwin, Mo is a pleasant experience. I go out of my way to go there. The service is efficient and I believe they keep my car in excellent condition. They let me know if any extras are needed. More

Mold smell in car. oil change. Multipoint inspection. Outstanding determination by the technition to uncover second source of mold that I (the owner) was unaware of and address it. Timely and professional Outstanding determination by the technition to uncover second source of mold that I (the owner) was unaware of and address it. Timely and professional communication was initiated by service advisor Dustin Butler on multiple occasions throughout the day. As a result, I didn’t have to seek out the service department once. I’m 53 years old and have owned numerous makes and models of vehicles, and can say that I have never received better customer service from a car dealer. Outstanding! More

Very easy The entire process was painless however when we returned home we found a $500.00 error. I called Rob Youngclaus and he looked into it and said he wou The entire process was painless however when we returned home we found a $500.00 error. I called Rob Youngclaus and he looked into it and said he would have a check made and mailed to us. Also I found the internet pricing to be confusing because I thought the sale price was because the car was a 2017. Rob said the sale price was a Cosco discount. The total on the MSRP price was $29767.00 and the sale price was $26495.00 a difference of $3272.00. We received a Cosco discount of $2000.00 so if the sale price was the Cosco discount I feel it should have been $3272.00. Please notify me of the discrepancy. More

Labor Costs Not sure why the labor costs were so inordinately high. Work was to install 4 small metal door guards on my brand new vehicle. It couldn't have take Not sure why the labor costs were so inordinately high. Work was to install 4 small metal door guards on my brand new vehicle. It couldn't have taken more than 30 mins to do so. Yet labor costs were approx $140, plus a misc charge for 'disposal' charges (which I have no idea what they disposed of, since they were adding parts). So overall, a disappointing visit. More

everything was just fine I have an old car that I want to keep running for an even longer time and I feel this service center can keep it going. I have an old car that I want to keep running for an even longer time and I feel this service center can keep it going. More