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Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,064 reviews
January 04, 2018
Another EXCELLENT Experience We have now purchased 5 new Toyota's from Jay Wolfe. This is an amazing dealership. They have always helped us out in every way possible not only givi We have now purchased 5 new Toyota's from Jay Wolfe. This is an amazing dealership. They have always helped us out in every way possible not only giving us a good deal but also being very understanding that my husband and I are extremely busy people getting us in and out as quickly as possible. They make buying a car easy, enjoyable and fun. My family WILL return to this dealership to make another purchase in the future. They stay loyal to us so we will do the same in return. I already recommend Jay Wolfe to friends and family and will keep doing so. Thanks for everything. More
by Amschler
Employees Worked With
Mike Wania, Brad Gilbert
Helpful January 04, 2018
Super service Winter threw me a curve and Jay Wolfe did a great job of gettting my vehicle in and checked out and fixed in record time. I did not have an appointme Winter threw me a curve and Jay Wolfe did a great job of gettting my vehicle in and checked out and fixed in record time. I did not have an appointment but I got five star treatment. Pam Oakes was super. I was very relieved when the problem turned out to be a minor one. Jay Wolfe has credibility because they don’t tell you you need a service you don’t really need. Much appreciated. More
by farmgirl1963
Employees Worked With
Pamela Oakes
January 03, 2018
So busy it must be good Calling and setting up the appointment was a breeze, getting called to verify work and other stuff they found was very nice. Going to pick it up the Calling and setting up the appointment was a breeze, getting called to verify work and other stuff they found was very nice. Going to pick it up the place was slightly crazy busy. Must have been everyone leaving work to the New Year. Though it was crowded the service folks were very patient. Only bummer was no car wash was done - but then again it was barely 1F so I understand. More
by eAddict
Employees Worked With
Andrew Duncan
December 31, 2017
Very good experience Everyone was very professional. Overall, it was a pleasant experience buying a car. I would recommend Jay Wolfe Toyota dealership to my friends and fa Everyone was very professional. Overall, it was a pleasant experience buying a car. I would recommend Jay Wolfe Toyota dealership to my friends and family. More
by kjd
Employees Worked With
Robert youngclaus , Omar Elsoueissi
December 31, 2017
Service I got oil change and tire rotation and the service was great. Mark was so nice and very willing to go the extra mile to make sure I was pleased. I got oil change and tire rotation and the service was great. Mark was so nice and very willing to go the extra mile to make sure I was pleased. More
by Castman820
Employees Worked With
Mark
December 31, 2017
Worst dealership experience: lies, rude, unprofessional I came in with my family and, unfortunately, the sales person resulted to lying about several features about the 2017 Toyota sienna premium limited FW I came in with my family and, unfortunately, the sales person resulted to lying about several features about the 2017 Toyota sienna premium limited FWD, such as the "reassurance" that it is an 8 seater; he also insisted white and red exterior costs more money, and I corrected him on the spot...etc. Before I left the manager, Mike Bozzi, came to encourage me to speak to him directly when I return for a purchase. I came back another day to make an offer for a purchase. The manager, Mike Bozzi was very rude from the start. The admin staff called and personally walked up to him remind him that I am waiting for him. He looked at me then looked away. He told sales person to "go see what he wants," and he just walked away. I requested for only Maurice to help me since he was the original sales person. During the negotiation, Mike Bozzi came and was rude and unprofessional: 1. He said this is the best offer (which I knew is not good enough since I got lower quotes by email from farther dealerships). 2. He continued to say that I am wasting the sales persons time, and if I don't like the deal to leave 3. As I was standing up and collecting the paperwork, he yanked the papers out of my hands, and out of no where he says "These are mine, and you can't do that to me!" 4. He walked away. Very rude and unprofessional. In short I warn against this dealership, and their management. This is the worst dealership by far that I've visited by a HUGE margin. I hope to hear disciplinary actions taken against this dealership. More
by Ammar B
Employees Worked With
Maurice Bembry, Mike Bozzi
December 31, 2017
Very nice Service is always quicker than expected. A wonderful place to relax while waiting. I do not mind having to get my car serviced at all! Very nice custo Service is always quicker than expected. A wonderful place to relax while waiting. I do not mind having to get my car serviced at all! Very nice customer service too! More
by Susan Schienberg
Employees Worked With
I can’t remember the name
December 30, 2017
Four hours for a nail in a tire Granted, it was between Christmas and New Years, but a four hour visit for a new tire is pretty harsh. Also, the new tire was $250 vs. $150 at the lo Granted, it was between Christmas and New Years, but a four hour visit for a new tire is pretty harsh. Also, the new tire was $250 vs. $150 at the local tire place, other than that the place is always clean, free food and manager knocked off $50. So, a 3 star visit overall. More
by D Ro
Employees Worked With
Kyle and Dave
December 29, 2017
Pam Oakes was very courteous The dealership itself is very friendly and courteous , did not have to wait long for my appointment, also car was finished in a timely matter The dealership itself is very friendly and courteous , did not have to wait long for my appointment, also car was finished in a timely matter More
by mimi64
Employees Worked With
Pamela Oakes
December 29, 2017
Thank you! I had a really good experience with Patrick. I finally got my dream car, at the price I was hoping for. Thank you Patrick Moore! I had a really good experience with Patrick. I finally got my dream car, at the price I was hoping for. Thank you Patrick Moore! More
by Mackenzie
Employees Worked With
Patrick Moore
