Jay Wolfe Toyota of West County

Making the appointment is extremely tedious I first called the direct number for service and went to voice mail. Then, when I called back I asked for service and they said do you need to talk t I first called the direct number for service and went to voice mail. Then, when I called back I asked for service and they said do you need to talk to the service department or scheduling (they sent me to a centralized scheduling, which I was unaware of) and I was asked a gazillion unnecessary questions and it was not at all the customer service that I am used to at Jay Wolfe. So, I called the direct number again (3rd time) and also received voice mail. I called a 4th time and told the receptionist that it was going to voice mail and finally spoke to a person who got my daughters car in the same day (which is very typical for Jay Wolfe). Service was great as usual. I would recommend NEVER sending calls to the centralized scheduling as they speak in a very generic fashion and clearly do not know the customers. And, always having someone that answers the phone in the Jay Wolfe service department. More

Service I always trust that what ever needs to be done will be taken care of. I enjoy the interaction and understanding of everyone here. (And the bistro is g I always trust that what ever needs to be done will be taken care of. I enjoy the interaction and understanding of everyone here. (And the bistro is great, too!) More

Nice and smooth.. Very pleasant experience. I purchased a used vehicle. Everyone went out of their way to make me feel welcome. I would recommend this dealer to anyo Very pleasant experience. I purchased a used vehicle. Everyone went out of their way to make me feel welcome. I would recommend this dealer to anyone who wants to buy a new or used vehicle. Salesman Gary Panus is AWESOME! More

25k servicing As usual, the service was very good. Had to wait for relatively less time. Pamela was assigned for my case and she did a excellent job. As usual, the service was very good. Had to wait for relatively less time. Pamela was assigned for my case and she did a excellent job. More

Very pleasant Great service, product & experience! Would highly recommend This Toyota dealership to friends and family. We are very happy with our 4Runner and the Great service, product & experience! Would highly recommend This Toyota dealership to friends and family. We are very happy with our 4Runner and the process of getting it was easy going. More

routine service Purchased my Avalon from this dealership. The service department is great....appointments can be scheduled on line; prompt registration upon arrival; Purchased my Avalon from this dealership. The service department is great....appointments can be scheduled on line; prompt registration upon arrival; comfortable waiting area; and quality/professional service is performed within estimated timeframe. Great experience More

Good very friendly service and staffs I had a nice experience . I understood them and they defined everything very well. I did not take so much time. Very nice area to sit and eat and have I had a nice experience . I understood them and they defined everything very well. I did not take so much time. Very nice area to sit and eat and have coffee. More