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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

January 21, 2021

Jay Wolfe has good service and a nice waiting room. They are usually pretty quick as well. A great dealership for a new car buyer. Would recommend! More

by natstrickler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Jan 22, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

January 16, 2021

We've been going to J. Wolfe for some time now, purchasing three cars, and we have not been disappointed! Sales and service are amazing. All of the employees are so good to work with. Thanks!! More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Bickel Ross, Skip Hayden
Jan 17, 2021 -

Jay Wolfe Toyota of West County responded

Hi Tom, Thank you for sharing your feedback about working with our staff members! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your loyal business and look forward to seeing you next time!

January 15, 2021

Had appointment (9:40) for state inspection and waited for car. After 2 hrs, car not touched from parking spot. I asked the service advisor what was taking so long. Took 15 min after I complained. Cro More

by John
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bill Bennett
Jan 16, 2021 -

Jay Wolfe Toyota of West County responded

John, Thank you for taking the time to describe your experience with our Service Department. We sincerely apologize for the delays; this is absolutely not typical of our Service Department. We would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! I sent you an email this afternoon with an apology and hoping to hear from you so we can make things right and take care of you. So please reach out to me at your earliest convenience. We care deeply about your experience and truly value your business! I am looking forward to hearing from you soon. Thank you, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

January 14, 2021

I have always had a good experience at JayWolfe.I plan I have always had a good experience at JayWolfe. I plan to continue using their services Thanks to Dan. He was friendly and thorough in his explana More

by tjsan10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Jan 14, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

January 14, 2021

Scott was very helpful with a novel request. People are stealing catalytic converters from Prius cars in my neighborhood, and I found a $160 protective plate that prevents the theft. Scott worked with me t More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Dickherber
Jan 14, 2021 -

Jay Wolfe Toyota of West County responded

Sarah, Thank you for sharing your feedback about your experience working with our Service Department and Scott! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

January 13, 2021

Everyone was very nice. It took less time to complete everything than normal. Better experience than the last few times that I have been there. More

by Britt1187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Jan 13, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your recent visit for services. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

January 13, 2021

Great Service. I was in and out. Great service on a Saturday. Service team took good care of me and I will definitely be coming back. More

by srossmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Jan 13, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for your positive review for your recent service experience! At Jay Wolfe Toyota of West County, we’re proud of providing our customers with an experience like no other. We appreciate your business and look forward to seeing you again!

January 13, 2021

Pleasant as usual. I needed an inspection and some guidance on maintenance requirements with much reduced travel. I was advised to go by the recommended date for future oil changes. More

by dmgrant103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Jan 13, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review about your maintenance visit and your business! Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

January 12, 2021

Very happy with the experience. My service rep I think was named Danny and he was knowledgeable, courteous, professional, and did not rush me, which I really appreciate it. The car was done in the promise More

by Garywilburn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Jan 13, 2021 -

Jay Wolfe Toyota of West County responded

Gary, we appreciate your review and your business! We’re delighted to hear that Daniel was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

January 12, 2021

Fantastic service! Amazing staff! I highly recommend Jay Wolfe Toyota of West County for all your service needs as they service all makes and models. More

by ajbickel05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, April Certain, Bill Bennett, Billy Morton, Mike Wania, Brad Gilbert, Kevin Kettinger, Jacques A Hughes II, Daniel Ruckman, Karim Aly
Jan 12, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

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