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Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 12, 2018
Great job Kevin did a great job. I was operating on a timeline and he made sure he had me ready to go on time and was very easy to work with Kevin did a great job. I was operating on a timeline and he made sure he had me ready to go on time and was very easy to work with More
by Jared Daniel Miller
Employees Worked With
Kevin Kettinger
February 11, 2018
Consistently good experience Great overall job. From the time you pull in with your vehicle, to the offerings/experience in the food lounge, to the timely completion of the vehicl Great overall job. From the time you pull in with your vehicle, to the offerings/experience in the food lounge, to the timely completion of the vehicle. Best attribute is simply the consistency each time I visit. Each person does their job and does it well. More
by Hannon72
Employees Worked With
Jim in service and Michelle in food lounge
February 10, 2018
Oil Change and Recall repairs I came in with a coupon for an oil change, expecting to campout for a while. Mark let me know about two safety recalls that I forgot about. He immedia I came in with a coupon for an oil change, expecting to campout for a while. Mark let me know about two safety recalls that I forgot about. He immediately set me up with loaner car free of charge so I could go about my day while my car was being serviced. It was easy and effortless. Returning the loaner car and getting my car back a couple days later was also easy and pleasant. More
by christina1234
Employees Worked With
Mark Hurt
February 10, 2018
always taken care of as always the best service of my toyota i could ask for , wife and i have one each both bought at jay wolfe. If we have another it will come from ther as always the best service of my toyota i could ask for , wife and i have one each both bought at jay wolfe. If we have another it will come from there More
by Rich bauer
Employees Worked With
james twining
February 09, 2018
New Job, new car I was so impressed with everyone I interacted with. They helped me find exactly what I was looking for an worked with me to get the monthly payments t I was so impressed with everyone I interacted with. They helped me find exactly what I was looking for an worked with me to get the monthly payments to meet my budget, something that was very important at this stage in my career. More
by Cfehlig
Employees Worked With
Maurice Bembry
February 09, 2018
Car serviced as promised within the time frame promised Friendly service people willing to answer questions and complete the service in the time promised. Great service and waiting area that provide sna Friendly service people willing to answer questions and complete the service in the time promised. Great service and waiting area that provide snacks free....nice waiting room and TV's provided. More
by Matt
Employees Worked With
Kyle Owens
February 08, 2018
Routine maintenance It was routine maintenance that comes up every now and again. While I believe in general the "Maintenance Required" lights are more about revenue than It was routine maintenance that comes up every now and again. While I believe in general the "Maintenance Required" lights are more about revenue than service, I get it done. The service "required" was too expensive in my opinion, but I trust the dealership to do the job right and not try and rip me off, like Dobbs Tires has in the past. Pam was great, btw. She was professional and trustworthy. I will say that they usually wash the car after service, or they have for me. This time they did not :( I'll return, but only with a coupon or some other kind of discount. More
by sturfry
Employees Worked With
Pamela Oakes
February 08, 2018
Jay Wolfe Great service in the bistro, accommodating for add on service, quick and timely in getting my car serviced and returned to me. Great atmosphere, too! Great service in the bistro, accommodating for add on service, quick and timely in getting my car serviced and returned to me. Great atmosphere, too! More
by cms2017
Employees Worked With
Mark Hurt
February 07, 2018
Making the appointment is extremely tedious I first called the direct number for service and went to voice mail. Then, when I called back I asked for service and they said do you need to talk t I first called the direct number for service and went to voice mail. Then, when I called back I asked for service and they said do you need to talk to the service department or scheduling (they sent me to a centralized scheduling, which I was unaware of) and I was asked a gazillion unnecessary questions and it was not at all the customer service that I am used to at Jay Wolfe. So, I called the direct number again (3rd time) and also received voice mail. I called a 4th time and told the receptionist that it was going to voice mail and finally spoke to a person who got my daughters car in the same day (which is very typical for Jay Wolfe). Service was great as usual. I would recommend NEVER sending calls to the centralized scheduling as they speak in a very generic fashion and clearly do not know the customers. And, always having someone that answers the phone in the Jay Wolfe service department. More
by Karen Wessels
Employees Worked With
Josh Younger
February 07, 2018
Regular maintenance + recall I went in for scheduled maintenance and a state inspection. Scheduling (and modifying my appointment) was easy online. Bill was great throughout. H I went in for scheduled maintenance and a state inspection. Scheduling (and modifying my appointment) was easy online. Bill was great throughout. He noticed that I had a recall but it would take several hours so he arranged a loaner car. A few issues were found during the inspection so he called me to talk through them. The air filter changes seemed expensive but otherwise the service was great. Thanks Bill. More
by Eric
Employees Worked With
Bill Bennett
