Jay Wolfe Toyota of West County

Wow! This is the best Toyota dealership we have ever bought from! They are courteous and go above and beyond to help us find exactly what we wanted! The pricing was very fair all the way around to get u bought from! They are courteous and go above and beyond to help us find exactly what we wanted! The pricing was very fair all the way around to get us a great deal. This is our second Highlander we have purchased here and from “Skip” our salesperson to Omar in financing ( who remembered us from last time) this was a tremendous experience! We love that this dealership participates in the Costco auto program and also having past experience with their service department expect to enjoy continued great service! Thank you More

They were super fast for my emission test and was completed prior their estimated time. An area of improvement - some of the advisors masks were below their noses. Andrew wore his properly - completed prior their estimated time. An area of improvement - some of the advisors masks were below their noses. Andrew wore his properly - More

Best car purchasing experience we have ever had (over 30 years of buying/leasing cars). Patrick our sales person did a wonderful job. Patrick kept his word on everything promised. years of buying/leasing cars). Patrick our sales person did a wonderful job. Patrick kept his word on everything promised. More

Excellent experience! Friendly no pressure staff! Would recommend this dealership over others we visited. I will purchase future vehicles at this dealership as well as other family members recommend this dealership over others we visited. I will purchase future vehicles at this dealership as well as other family members More

Wrong oil was used on my truck. They used a synthetic instead of the conventional I requested. Then I was given a bill for the synthetic I didn’t ask for. The service man tried to tell me that synthetic instead of the conventional I requested. Then I was given a bill for the synthetic I didn’t ask for. The service man tried to tell me that synthetic has been used the past few times after he told me that it was conventional when I dropped off the truck. If that’s the case they have been using the wrong oil every time. I hope that not doesn’t cause any issues with the engine. I probably won’t bring both vehicles back if this is how the service is performed. I also had a botched alignment and oil spill the past few times I have brought my vehicle there. Therms like a lack of professionalism. More

Completed safety and emissions check quickly. Easy to make an appointment. I was early to the appointment and they got the car right in to service make an appointment. I was early to the appointment and they got the car right in to service More

Service representative was very efficient, and work was completed in a very short time. Another comment - Using the on-line service reservation is not very easy - Not Intuitive. My appointment got made completed in a very short time. Another comment - Using the on-line service reservation is not very easy - Not Intuitive. My appointment got made with the Sales Dept instead of the Service Department. A sales representative was helpful in getting corrected More

Overcharged for services which were not told to me upfront. When I asked for details I was told they are miscellaneous charges. Why not tell upfront? upfront. When I asked for details I was told they are miscellaneous charges. Why not tell upfront? More

Work was completed as scheduled, but it always seems so expensive. I'm always tempted to take it to our neighborhood mechanic who I know is reliable and much cheaper, but every now and then, some odd part expensive. I'm always tempted to take it to our neighborhood mechanic who I know is reliable and much cheaper, but every now and then, some odd part is still under Toyota warranty. More

I recently brought my Toyota Avalon Limited in for an airbag recall repair and a tire rotation. The service writer, Bill, was professional and very knowledgeable. Bill was even able to get me a loaner c airbag recall repair and a tire rotation. The service writer, Bill, was professional and very knowledgeable. Bill was even able to get me a loaner car to use while my vehicle was being repaired/serviced. When I returned to the service center to pickup my vehicle, Scot (service manager), came out of the office area and personally greeted me. He asked if my expectations were being met and if there was anything else he could do for me. Every encounter with service staff was exceptional. I have always had outstanding experiences at Jay Wolfe service center. I’m not a professional review writer but want to give some very deserving accolades to these gentlemen who do the little extras that make good, GREAT! More