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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

April 08, 2018

Service review Pam Oakes and all the service team are very knowledgeable! Everyone has been super helpful and efficient! They are also very busy and hard-workin More

by NotEasilySatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Apr 09, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to post about your positive experience with us! It's great to learn that you were impressed by our knowledgeable and helpful staff. It was their pleasure to serve you, and we look forward to passing on the compliments to Pam and the rest of our team. Please reach out to us if you need anything else. We are always happy to help with your vehicle needs.

April 07, 2018

Great, convenient service! Mat checked me in and Dave checked me out. My RAV4 was completed in record time and looked brand new after a complimentary wash. They even vacuumed t More

by rscheman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Mat Steurer
Apr 07, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to post about your five-star experience with us! It's great to learn that you enjoyed the great service from Mat and Dave. Our team was happy to ensure that your RAV4 was spotless before returning it to you. Please reach out to us if you need anything else. We are always willing to help with your vehicle needs.

April 05, 2018

Pleasant experience Everyone was easy to work with. Big Thanks !!! The customer waiting area (bistro) was a fantastic place to relax. Jason saw us afterwords at a rest More

by JohnB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pardee, Jason Theis, Kim Self
Apr 06, 2018 -

Jay Wolfe Toyota of West County responded

Hi JohnB, we are so excited to hear Jason and our team was easy to work with! It's wonderful to learn you had a relaxing time at our bistro. We can’t be #1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. We invite you back anytime you need help. Come back and see us again soon!

April 01, 2018

Replace headlight It was a last minute thing but I’m so thankful they got us in so quickly! Hard to drive at night with no lights! More

by karen.gomez.79025648
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Apr 02, 2018 -

Jay Wolfe Toyota of West County responded

Hi Karen, We appreciate that you would take the time to share your five-star experience with us. Our company values put customer satisfaction as a top priority and we are committed to our customers. We were happy to help you with your vehicle's lights. If you need anything else, then please let us know.

April 01, 2018

Painfully slow. I dropped my car off at 10:40am for a tire rotation and oil change. They also had to check the AC and found my brakes needed changed. They were scram More

by Jasonp98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Hurt
Jun 12, 2018 -

Jay Wolfe Toyota of West County responded

Hello Jason, Thank you for your feedback and for taking the time to write your review. At Jay Wolfe Toyota of West County, we work diligently each and every day to treat every customer (potential, current, and future) with dignity and respect. We pride ourselves at creating a one of a kind experience like no other which can be shown from our multiple President’s Awards as well as being the #1 seller of new Toyota inventory and #1 in Service in St. Louis. I would very much like to address your concerns and walk through them with you. Unfortunately, due to the fact that we do not have your full name or contact information I am unable to access any of your account information or history. Please reach out to me at your earliest convenience as we do care very much about your experience and truly value your business! Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

April 01, 2018

Great! Service was fantastic and Mark was friendly and helpful. I would definitely recommend this dealership for wonderful friendly service. I also appreciat More

by Satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Apr 02, 2018 -

Jay Wolfe Toyota of West County responded

It's great to learn that you had fantastic service from Mark. We strive to deliver great experiences consistently, please do come again. We are always happy to help with your vehicle needs.

April 01, 2018

First Rav4 service Great Bistro waiting room. Quick responsive staff. This is a very impressive dealership. I drive extra didtance to go here. Good job. See you in 6 mon More

by Jeff Sherman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Mark Hurt, Bill Bennett, Josh Younger, Daniel Ruckman
April 01, 2018

Excellent Service and Fast! Great customer lounge and free food available! Service is always pleasant there too. Always made to feel appreciated. I drive 2 hours each way to get More

by HJP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Maurice Bembry
Apr 02, 2018 -

Jay Wolfe Toyota of West County responded

Hi HJP, Thank you for leaving us a wonderful five-star review. Our customers are #1 and we always strive to provide exceptional service. We truly appreciate you making the two hours drive each way just to receive service from our team! We invite you back anytime you need help. We look forward to your future visit.

March 30, 2018

Excellent experience. Service was done on time. Very pleasant waiting experience. Kyle was very friendly and knowledgeable. Would definitely recommend Wolfe to others. My 4 More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
March 30, 2018

Jim/Jason/Omar, thank you for the excellent experience! Everyone was kind, no pressure and super accommodating. They made buying my first NEW car much less nerve wracking! Jim was very hands-on and polite, More

by Sydney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Theis and Omar, Jim Bischoff
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