Jay Wolfe Toyota of West County

Yes, in the past, but have started to wonder. We have been long standing JW customers. This week after my service visit, my check out packet did not contain the alignment report....which I was bi We have been long standing JW customers. This week after my service visit, my check out packet did not contain the alignment report....which I was billed for and told they had aligned it....and it had a poor quality black and white report of the multi point inspection that was illegible because the color report is what actually shows the state of the car by color. I called back and asked for both and was told they would be sent. The 1 report sent was not the one I asked for, even though the rep sent it twice. And I was told there was no way to retrieve the alignment report......really? Still dissatisfied with no resolution More

Great Service! My wife and I were looking for a new car. My coworker told us about Maurice at Jay Wolfe Toyota. He said we would have the best service and he was rig My wife and I were looking for a new car. My coworker told us about Maurice at Jay Wolfe Toyota. He said we would have the best service and he was right. From the moment we met with Maurice, he treated us like we were friends, getting to know us, what we liked and what are our needs. He made us feel welcomed and did not pressure us at all to buy a car that day. When it came to the finance part, Bill was very knowledgeable and informed us of what each warranty covered and the different prices of each. Once again, no pressure. Overall, it was a great experience. I would recommend anyone and everyone to go to Jay Wolfe Toyota. Ask for Maurice! More

Very professional service and enjoyed the lounge Quick sign in process, great lounge where we enjoyed a smoothie and a sandwich and quick service. We even took time to look at some of the cars for s Quick sign in process, great lounge where we enjoyed a smoothie and a sandwich and quick service. We even took time to look at some of the cars for sale on the lot. More

Great service! Mark Hurt was awesome to work with. Very personable and easy going. He was very helpful! He is great asset at Jay Wolfe Toyota and because of him we Mark Hurt was awesome to work with. Very personable and easy going. He was very helpful! He is great asset at Jay Wolfe Toyota and because of him we will keep returning. More

Recent service visit. Overall two poor experiences in a row in a span of a month. Felt talked down to by our advisor. We talked about air filters and to let us know if they Overall two poor experiences in a row in a span of a month. Felt talked down to by our advisor. We talked about air filters and to let us know if they need replacing. Never came and gave us an update but it was recommended that we change them. Why not come and find me and let me know when it was something I asked about? Was told it was going to be a two hour and forty five minute wait for an oil change. That’s unacceptable. Our car sat for at least fifteen minutes before anyone came to get us. I went to Michelle and the bistro to have her check on it. More

Recent Service My experience at Jay Wolfe -- from the initial email contact through the service appointments -- has been consistently excellent, Particular praise g My experience at Jay Wolfe -- from the initial email contact through the service appointments -- has been consistently excellent, Particular praise goes to Bill Bennett in the service department. More

Recommended "needed" work that wasn't needed Took my 2016 Prius in for the recommended 35,000 mile service. Was told by the Jay Wolfe service rep during check-in that I needed a brake fluid flus Took my 2016 Prius in for the recommended 35,000 mile service. Was told by the Jay Wolfe service rep during check-in that I needed a brake fluid flush and two coolant system flushes, totaling $500 worth of work. Trusting that these were indeed "needed", I agreed to the work. However, when I returned home and checked the Toyota Maintenance Manual, I saw that these flushes were not recommended until much later(e.g. 100,000 miles or 120 months). Very disappointing. More

Professional, accommodating, entertaining! Maurice is an excellent salesman, person, and father. I shopped around, A LOT, but kept coming back to see him and test drove 3 different vehicles bef Maurice is an excellent salesman, person, and father. I shopped around, A LOT, but kept coming back to see him and test drove 3 different vehicles before realizing my new ride was the Rav4. Throughout the process, Maurice kept in touch in a positive way, letting me know what was coming and going on the lot. The second trip in I brought my mother with me who is handicapped. He was extra attentive to her needs getting around the dealership and his sincerity and attention to detail really stood out! When it came time to buy, my aunt was also there as she wanted to make sure I was getting a fair deal. He took the time to understand her point of view and be real with us. Thank you again Maurice! I look forward to seeing you at the dealership when I need service :) More

Nice amenities and knowledgeable staff Mark Hurtt is awesome. Took care of the car and whatever was needed. Waiting was little long but was worth waiting. Mark hurtt rocks. Nice experien Mark Hurtt is awesome. Took care of the car and whatever was needed. Waiting was little long but was worth waiting. Mark hurtt rocks. Nice experience More