Jay Wolfe Toyota of West County

excellent service excellent salesman Cody I never felt pressure and I was accommodated even though I had many questions. If all the salesmen were like Cody, more people would not dread buyin I never felt pressure and I was accommodated even though I had many questions. If all the salesmen were like Cody, more people would not dread buying a car. I can't speak about service because I am waiting for my car to arrive. More

Oil change Everyone was very friendly and professional. Greeted right away. Everything explained thoroughly. Place very clean. Staff in waiting area very friendl Everyone was very friendly and professional. Greeted right away. Everything explained thoroughly. Place very clean. Staff in waiting area very friendly and helpful. Nice area to wait for service. More

The finest customer service We were greeted immediately when we walked in the door. They were friendly, informative and helpful without being pushy. If you are buying a Toyota yo We were greeted immediately when we walked in the door. They were friendly, informative and helpful without being pushy. If you are buying a Toyota you should check them out. More

Very good sales. Agreed upon a price. They located and acquired vehicle from alternate dealer and got it here in less than a week. Happy with the result and effort t Agreed upon a price. They located and acquired vehicle from alternate dealer and got it here in less than a week. Happy with the result and effort they took to get this vehicle for me. More

Best Customer Service Ever Ever wonder if you're being taken for a ride? Ever question if you're being told the truth about your vehicle? Feel like your lack of knowledge re: in Ever wonder if you're being taken for a ride? Ever question if you're being told the truth about your vehicle? Feel like your lack of knowledge re: internal combustion is showing & therefore you're in for it? Jay Wolfe Toyota takes away all fears. You'll receive competent, honest, polite, expedient (but not rushed) service while waiting in their LUXE customer service area. If Ritz Carlton offered vehicle service, this would be it. Why go anywhere else?! I used to own a Toyota, but bought a different make a few years ago for change of pace. Sour service at a dealer-who-shall-remain-nameless brought me back. Jay Wolfe will service all makes/models and so much the better! I came for my emissions inspection and plan to return for all future service. They even washed my car, complimentary. Huzzah! More

Fun times at Jay Wolfe Plenty of staff ready to help. Knowledgeable about the products. Friendly individuals, great bistro options. Would be nice to know approximately how Plenty of staff ready to help. Knowledgeable about the products. Friendly individuals, great bistro options. Would be nice to know approximately how long it takes to make a deal - we were there about 5 hours...seemed a little long, but perhaps it was because it was the end of the month. I opted to jump in the trunk - fun times; even got my pix taken. More

Great salesman and cars I almost turned around and walked out! Emily had called me in response to the Costco Auto Purchase Program and I set an appointment to meet at 1:15 p. I almost turned around and walked out! Emily had called me in response to the Costco Auto Purchase Program and I set an appointment to meet at 1:15 p.m. I called her to move the appointment later. In those conversations, she NEVER told me she would not be meeting me, that she was in a distant call-center. So when I was told that she wasn't there, but a salesman/woman could meet with me, I seriously was about to leave with what I felt was some kind of "bait and switch" hand-off. But Mike Nazemi was kind and the receptionist, too. After Mike talked with me I decided to stay, but it was close. I had planned on purchasing a Prius Prime, but after seeing it, decided it was too small. I purchased a used car, a 2014 Prius V and picked it up the next day. I had my Land Cruiser serviced at JW Toyota so I was familiar with the dealership. Mike did a great job explaining the Prius which I had not been in before that day. I had researched the Prime and the Prius online, but nothing beats an experienced person explaining the details as Mike did. Recommendation: retrain you on-line call-center to ensure they explain what will happen when the customer arrives. You almost lost a sale. More

Yes, in the past, but have started to wonder. We have been long standing JW customers. This week after my service visit, my check out packet did not contain the alignment report....which I was bi We have been long standing JW customers. This week after my service visit, my check out packet did not contain the alignment report....which I was billed for and told they had aligned it....and it had a poor quality black and white report of the multi point inspection that was illegible because the color report is what actually shows the state of the car by color. I called back and asked for both and was told they would be sent. The 1 report sent was not the one I asked for, even though the rep sent it twice. And I was told there was no way to retrieve the alignment report......really? Still dissatisfied with no resolution More