Jay Wolfe Toyota of West County
Ballwin, MO
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I love Jay Wolfe I love coming to Jay Wolfe Toyota and would only come here for my service. Pam is always so helpful, pleasant and patient with me. Explaining the ser I love coming to Jay Wolfe Toyota and would only come here for my service. Pam is always so helpful, pleasant and patient with me. Explaining the service details, time to wait and results of the inspection in a way that I can understand is very much appreciated. More
oil change and tire rotation My service agent was Brandy Wise and she was excellent. When I first entered the service area Brandy was the only one who acknowledged me even though My service agent was Brandy Wise and she was excellent. When I first entered the service area Brandy was the only one who acknowledged me even though she was busy she took the time to look up and ask if she could help me. Your other service agents all seem to busy to bother. She was very helpful and willing to help me with all my service needs. Brandy is service agent I will request from now on when my vehicle needs service. More
Professional and courteous service I just had an oil change and tire rotation, but they always treat you like you’re their most important customer. The waiting area is clean and comfort I just had an oil change and tire rotation, but they always treat you like you’re their most important customer. The waiting area is clean and comfortable. This is easily the best Toyota service center I’ve been to, and the prices are reasonable (at least for oil changes). I would definitely recommend Jay Wolfe Toyota’s service center. More
Toyota Maintenanxe Very fast checkin and service. Comfortable wait in customer lounge. Friendly and professional personnel kept me updated on service progress during m Very fast checkin and service. Comfortable wait in customer lounge. Friendly and professional personnel kept me updated on service progress during my wait in the lounge. More
Awesome The service was quick, easy and efficient! Pam Oakes was amazing and very helpful! The lounge to sit and wait in was amazing. They stuck to their time The service was quick, easy and efficient! Pam Oakes was amazing and very helpful! The lounge to sit and wait in was amazing. They stuck to their timeline and even finished earlier than expected! Everyone there is fun, helpful and I will be coming back! More
Great Buying Experience! We had a Great Buying experience with Jay Wolfe Toyota. They were professional and courteous during all aspects of the process. Would recommend them We had a Great Buying experience with Jay Wolfe Toyota. They were professional and courteous during all aspects of the process. Would recommend them to anyone More
The right place at the right time! On Thursday, May 17, 2018, my 2001 Honda Accord had suffered a major trauma and needed a new transmission which meant putting a lot of money into an o On Thursday, May 17, 2018, my 2001 Honda Accord had suffered a major trauma and needed a new transmission which meant putting a lot of money into an old car. We had purchased a Toyota Prius in October from Mark Pardee. Omar Elsoueissi, Business Manager, had worked out the financials. At the Honda dealership, I was shown a 2018 Honda Accord LX similar to my old one, but it didn't have the side mirror warning lights unless I went up to the EX which included a sunroof and heated seats which I didn't want or need. I told the salesman that we were going down the street to Jay Wolfe, and lo an behold - who was there to greet us -- Mark and Omar. Within a short time, Mark had shown me the exact car that I wanted - a Toyota Camry. It only took a day to get the color I chose, and on Monday, May 21st, I drove my new car home. I can't tell you how comfortable and "at home" I felt in the Camry. I LOVE it! And I Love Mark and Omar for working with us like old friends! More
the finest Theresa Somers found us exactly what we wanted and it was not easy. She helped us in understanding all controls in this very advanced Highlander. Mic Theresa Somers found us exactly what we wanted and it was not easy. She helped us in understanding all controls in this very advanced Highlander. Michael Wania found us financial option which is the best for us. All staff was helpful and courteous. More
New car experience Emily was great! Very responsive and great customer service. I’ll be honest when Patrick greeted us upon arrival and wasn’t sure what the details we Emily was great! Very responsive and great customer service. I’ll be honest when Patrick greeted us upon arrival and wasn’t sure what the details were of our appt it was a little off putting, especially since we’d gone over everything with Emily. He was friendly and overall a good experience with him once he read our notes Emily had put in the system and he was familiar with what we were looking for. He also called me the wrong name upon arrival. Just would have expected a better first impression. Omar was friendly and nice to work with, but there was a lot of pressure on this survey and how it needed to be filled out with 5 stars and not honestly. I feel like the focus was on this survey and not our experience. More
Super helpful and considerate! I was planning to wait for this service to be completed. It would have been about an hour. At the last minute I the family needed me to pick up my gra I was planning to wait for this service to be completed. It would have been about an hour. At the last minute I the family needed me to pick up my grandson from a nearby day camp. I was offered a rental car and allowed to run him to his home. I actually kept the rental car longer than the service call which was completed on time. More