Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
Filter Reviews by Keyword
By Type
Showing 4,064 reviews
July 03, 2018
Comfortable Sales Experience Theresa was very helpful. She did not pressure us to buy, which I found refreshing. I felt respected throughout the process and knew that I was gettin Theresa was very helpful. She did not pressure us to buy, which I found refreshing. I felt respected throughout the process and knew that I was getting an fair deal. More
by BethA
Employees Worked With
Theresa Somers
July 03, 2018
Fantastic Buying Experience My wife and I were shopping around online for prices on a new (2018) Sienna, and found the exact color/trim we were hoping for in inventory at Jay Wol My wife and I were shopping around online for prices on a new (2018) Sienna, and found the exact color/trim we were hoping for in inventory at Jay Wolfe. Their pricing was excellent - well below MSRP and even slightly better than identical (but different color) models at other area dealers. What really "sold" us on buying through them was that while they (like many dealers) extend the standard ToyotaCare that's included when purchasing new (2-year free oil changes/tire rotation) to 4-5 years total, they also include 1 year of free replacement to damaged tires/wheels, windshield chip/crack repair, and paintless dent repair - AND include a protective clear-coat to the body, head/taillights, and wheels. Everyone we Emailed/talked with before even visiting the dealership was warm and friendly, and found it to be the same when we got there. Jim (sales) and Bill (finance) were both very knowledgeable, helpful, and easy-going. Their customer lounge was truly impressive (I've been to luxury car dealers with worse "lounges") and even though we left our kids at home, they even have a "kids play room." Really top-notch people & facility, and even though buying a car is always stressful, they made it (by far) the most enjoyable experience we've had. Would highly recommend to anyone. More
by Steve
Employees Worked With
Bill Stringer, Jim Bischoff, Holli Dreher
July 01, 2018
Great Service and timely Walked in to get an appointment. Talked to Kevin who set it up for 1:30 PM. Kevin said they would need 1:15 HR. It was done in 1 HR.. It is such a p Walked in to get an appointment. Talked to Kevin who set it up for 1:30 PM. Kevin said they would need 1:15 HR. It was done in 1 HR.. It is such a pleasure to come to a service area like Jay Wolfe. More
by EZ
Employees Worked With
Kevin Kettinger
July 01, 2018
Service as expected Service time as promised. Customer lounge is comfortable and food service is good. Overall a good experience. Kevin kept me updated on service progres Service time as promised. Customer lounge is comfortable and food service is good. Overall a good experience. Kevin kept me updated on service progress. A little surprised that another alignment was needed after that was just done 5000 miles ago. More
by Kirk
Employees Worked With
Kevin Kettinger, Jim Bischoff, Daniel Ruckman
June 30, 2018
The Usual - Quality Experience - Thanks to Quality Personnel Jay Wolfe Toyota = Customer Service Par Excellence! All encounters with dealership personnel have been pleasant and professional. The dealership app Jay Wolfe Toyota = Customer Service Par Excellence! All encounters with dealership personnel have been pleasant and professional. The dealership appears to focus on hiring the right personnel needed to achieve Customer Satisfaction! More
by Jack
Employees Worked With
Kevin Kettinger
June 30, 2018
New Car Sales/Service Our Purchase of a New Vehicle at Jay Wolfe was well above our expectations. Thanks to all there at Jay Wolfe. So far a followup service visit has been Our Purchase of a New Vehicle at Jay Wolfe was well above our expectations. Thanks to all there at Jay Wolfe. So far a followup service visit has been great More
by customer87
Employees Worked With
Bill Stringer, Jacques A Hughes II
June 29, 2018
Awesome Experiance I never expert kind of service, Customer service agent was very friendly and they guided very well.I'm so happy and defiantly i'm going to refer my fr I never expert kind of service, Customer service agent was very friendly and they guided very well.I'm so happy and defiantly i'm going to refer my friends as well to do service here. More
by dineshnarayananv
Employees Worked With
I'm not sure his exact name but starts with "Thomas", Mark Hurt
June 29, 2018
Great Sales Staff For me, the thing that makes or breaks a business is demeanor of the personnel. Heidi Hoffman was an excellent example of the qualities I value. She For me, the thing that makes or breaks a business is demeanor of the personnel. Heidi Hoffman was an excellent example of the qualities I value. She was able to ask me questions to lead me to the type of vehicle I would be interested in buying. I asked a lot of questions and Heidi did not hesitate to ask others until she had the answer. Once my mind was made up, the entire team jumped into action to find the car of my dreams and get it to me the next day! What a wonderful experience. I'll shop there again and recommend the dealer to all my friends! More
by Debbie Ko
Employees Worked With
Heidi Hoffman, Michelle at the cafe, , Mike Bozzi, Mike Wania
June 28, 2018
Above and beyond service! Mark Hurtt went above and beyond to help me with my car repair needs! Thank you so much for your help! As usual the waiting area was awesome also! Mark Hurtt went above and beyond to help me with my car repair needs! Thank you so much for your help! As usual the waiting area was awesome also! More
by Daisy's Mom
Employees Worked With
Mark Hurt
June 28, 2018
Good pricing, worth the wait After comparing prices with about 4 other service centers in the area, West County Toyota was among the most affordable. Unfortunately, when I called After comparing prices with about 4 other service centers in the area, West County Toyota was among the most affordable. Unfortunately, when I called to schedule, there was a one week wait, but given the pricing and customer service I received, it was worth the wait! More
by ADabs13
Employees Worked With
Mark Hurt
