Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,064 reviews
July 17, 2018
The service rep was helpful and pleasant. I like being able to have lunch while I wait for my car. That way I don’t feel like I am wasting time 😊. Ms Oakes did a great job taking car I like being able to have lunch while I wait for my car. That way I don’t feel like I am wasting time 😊. Ms Oakes did a great job taking care of the set up, and the woman at the counter took my order and was helpful. More
by Newcarsoon
Employees Worked With
Pamela Oakes
July 17, 2018
Wonderful and very relaxed We had a wonderful experience with our sales associate. Jacques was very attentive and willing to help us any way he could. He went above and beyond t We had a wonderful experience with our sales associate. Jacques was very attentive and willing to help us any way he could. He went above and beyond to make us comfortable. So thank you Jay Wolfe Toyota for making our first "BIG" car purchase a great one. More
by Stephanie
Employees Worked With
Jacques A Hughes II
July 16, 2018
Got the car I wanted at the price I wanted! I’m in love with my new vehicle! I just want to say a big THANK YOU, to all the people that helped me through the process of getting my new leased car I’m in love with my new vehicle! I just want to say a big THANK YOU, to all the people that helped me through the process of getting my new leased car! Special thanks to Maurice for making sure that I got the color I wanted and getting the best deal for me. Thanks Omar and David for provide me the information I needed to make the right decision on my downpayment and also getting the extra coverage for my car. I can only say good things about this dealership and the service they provide. Thanks for always been friendly and transparent! I recommend this dealership to everyone 100%. More
by francelly.rosas
Employees Worked With
Omar (Finance), David Diebold, Maurice Bembry
July 16, 2018
Amazing Service! I could not be happier with the service I received from Joseph while purchasing my first Toyota vehicle. Everything went smoothly and I will definitel I could not be happier with the service I received from Joseph while purchasing my first Toyota vehicle. Everything went smoothly and I will definitely keep coming back! More
by laurenl05
Employees Worked With
Joseph Nichols
July 15, 2018
Nice staff, long wait, pointless car wash. Arrived early to my 10:20am appointment for my first free oil change and tire rotation. They checked me in as soon as I got there and told me it would Arrived early to my 10:20am appointment for my first free oil change and tire rotation. They checked me in as soon as I got there and told me it would be ready around 11:30 - 11:45. I didn't expect it to take over an hour to have an oil change and tire rotation done, but I figured they gave me a longer time-frame than necessary to be safe. The bistro is great, the staff are great, everything was nice besides the wait. Once the clock hit noon I decided to walk over to the check in area and inquire on the status on my car. They said it was at the car wash station and would be done in 10-20 minutes. Ultimately, I waited 2 hours for a tire rotation, oil change, and a half-hearted car wash. My car was already clean when I brought it in so the wash wasn't necessary but since it's a "courtesy wash" I didn't think to opt out of it. My car was still wet when they handed me the keys, so I had to re-wash it once I got home to get rid of the hard water marks that were left on it. I suppose that's what you expect from a free service on a Saturday morning at a car dealership anyways, they did the work I came for, I had to wait a couple hours, but nothing else on my car got messed up in the process. Overall that's all you can hope for these days. Average experience. More
by JC
Employees Worked With
Brandi
July 15, 2018
Unbelievable! We love Mark! We love Mark, our service guy! We are a family of Toyota’s. We love our Sequoia. Unfortunately ,when I recently bought my 4Runner, I REALLY wan We love Mark, our service guy! We are a family of Toyota’s. We love our Sequoia. Unfortunately ,when I recently bought my 4Runner, I REALLY wanted to buy my car from Jay Wolfe. I gave the sales guy every opportunity. I felt that he blew me off and didn’t take me serious. I even told him I was wanting to buy the 4Runner that day. While we were negotiating, he told me that the numbers just weren’t going to work out. For kicks, I went up the street to another dealership and they gave me actually want I wanted. That is my only complaint. I really do not like the other dealership. They don’t have a Mark Hurt who goes above and beyond! More
by Q
Employees Worked With
Mark Hurt
July 14, 2018
Stellar Jim Purchase experience with Jim B. was low key .One felt like he had a sincere interest in finding us the "right".. car and at the "right" price to meet Purchase experience with Jim B. was low key .One felt like he had a sincere interest in finding us the "right".. car and at the "right" price to meet our needs.He deserves dealership commendation! More
by Bob
Employees Worked With
Theis, Mike Bozzi, Jim Bischoff
July 13, 2018
Bill Bennett is the best Always have a great experience with Bill Bennett. Service was prompt. Had a great lunch in the bistro while I waited. Bill had the car pulled insid Always have a great experience with Bill Bennett. Service was prompt. Had a great lunch in the bistro while I waited. Bill had the car pulled inside so I wouldn’t have to walk to it in the hot sun, and I had an elderly parent with me. Appreciate having Bill as my service advisor. More
by Rav4owner
Employees Worked With
Bill Bennett
July 12, 2018
So easy to work with! Mark was great! He got us in and on our way in a loaner car for the day since it would be an all day thing. He called when it was ready and helped mak Mark was great! He got us in and on our way in a loaner car for the day since it would be an all day thing. He called when it was ready and helped make it easy to switch all of the car seats back to our Sienna. Thanks for everything! More
by Aforce
Employees Worked With
Mark Hurt
July 12, 2018
Excellent Experience The experience was wonderful. I dropped my car off as stand by for an oil change and it was done in just a few hours and the employees were just wond The experience was wonderful. I dropped my car off as stand by for an oil change and it was done in just a few hours and the employees were just wonderful! More
by DonnaDenning
Employees Worked With
I don't remember his name!
