Jay Wolfe Toyota of West County

Jay Wolfe Toyota of West County responded

Thank you for sharing your experience with us! We strive to ensure every guest a one-of-a-kind experience here at Jay Wolfe Toyota of West County and are ecstatic to hear that is exactly what you received from our Service Team. We truly appreciate your business and invite you to come back to us for all of your automotive needs.

Jay Wolfe Toyota of West County responded

Thank you for sharing your experience with us! We're delighted that you have been impressed by your service visits. We are always here to help you with your vehicle needs. Our customers' satisfaction is our top priority. We look forward to serving you again in the future.

Jay Wolfe Toyota of West County responded

Hi, Thank you for your feedback and for taking the time to write your review. At Jay Wolfe Toyota of West County, we work diligently each and every day to treat every customer (potential, current, and future) with dignity and respect. I would very much like to address your concerns and walk through them with you. Unfortunately, due to the fact that we do not have your full name or contact information, I am unable to access any of your account information or history. Please reach out to me at your earliest convenience as we do care very much about your experience and truly value your business! Best, Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

Jay Wolfe Toyota of West County responded

Bridgett, You are very welcome, and thank you for rating us. We expect our customers to have an experience like no other and are glad that you shared your review with us. We appreciate you for letting us know that Mark and the rest of our team took excellent care of you, and we'll be sure to let them know about your shout-out. Please reach out to us if we can assist you in anything else, and we welcome you back anytime.

Jay Wolfe Toyota of West County responded

Hello, Our customers are #1 to us and we are glad to see that you always get the 5-star Jay Wolfe experience. You are such a great customer and we always look forward to your visits. Your continued business is much appreciated, and we thank you for sharing your review with us. We will see you soon!

Jay Wolfe Toyota of West County responded

Thank you for sharing your wonderful review! We invite you back to enjoy our one-of-a-kind service, from our highly knowledgeable and friendly staff to our complementary bistro, concierge, and massage chairs. We appreciate your business and look forward to your next visit!

Jay Wolfe Toyota of West County responded

Hello, Thank you for the great review and congratulations on your Highlander. It was such a pleasure doing business with you and we welcome you back anytime.to the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. We wish you the best.

Jay Wolfe Toyota of West County responded

Hello Ms. Sarah Eibeck, I left a message for you yesterday regarding your post to address your concerns and to also make sure that we have clearly walked through the process that we have at Jay Wolfe Toyota of West County. I reviewed all recorded calls on our line as well as your account in our system to properly address each of your concerns. I would like to mention that the calls are inconsistent with how you describe the salesperson and the Manager and there was no element of disrespect in any way, the Manager simply said I cannot give $6,000 off MSRP on a brand new 2019 that just arrived with no incentives, but we'll offer it to you at invoice which is $30,500. I do regret that you are unsatisfied with your experience as we strive to create an experience like no other for each and every customer, which can be shown by our many Women's Choice Awards, Dealer Rater Awards, President's Awards, and Business of the Year Award. It is to my understanding that you offered 27K for a 2019 Camry XSE that was priced at an MSRP of 32,900K and our offer to you was at invoice since there is simply no feasible way to make that $27K happen; however, in a circumstance such as this there are three options that we typically turn to which are: 1. Putting money down on the front end to decrease your monthly payment number. 2. Considering another vehicle of lesser value that can make your monthly payment attainable. 3. Paying more per month for the 2019 Camry XSE. Regarding the vehicle that was sold - we are unable to hold any vehicles unless a deposit is put down for that said vehicle. As I stated above I did review your call with the Sales Manager and as he explained at the time, it is no problem for us to locate another 2019 Camry XSE for you where we will guarantee the price at invoice. Please return my call if you would like to discuss anything that I may have failed to mention as we diligently work each day to provide that best customer service possible to all potential, past, current, and future customers. Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

sincerelydisappointedbythis responded

You can paint this anyway you want to make yourselves look good, but the reality is that you just have really xxxxty business practices. I did NOT request $6,000 off a car, we were supposed to be negotiating but you guys don't seem to understand what that is as well as the fact that you really weren't far away from making a sale that day, but you refused to negotiate past this first offer. No dice. Shouldn't have called me on Friday then, and then most certainly should not have led me on with the promise to talk to the sales manager and call back, should've just said no then. Hence, why I'm angry. I couldn't have cares less about it if you guys had been decent enough to be upfront about it, but instead you gave me the runaround and then decided to get sarcastic and ugly when I called to find out why you didn't care about selling your inventory. I can afford the camry, and honey I promise I make more than you and I had a very considerable downpayment, but no one buys a car for asking price. There is ALWAYS NEGOTIATION. SOMETHING YOU DO NOT COMPREHEND EVIDENTLY. But that's fine, I'm sure you probably would've jacked with it before handing over the keys so I'd have all kinds if repairs just in time for my coverage to end. The fact that you guys took down messaging ability to my post on facebook does not make you look honest and caring of women, it makes you look manipulative and smarmy. Hence I'm sure why they had you, a woman, answer this, so I "can't claim that" but my beef isn't with you. Your just the devils hand in this. Oh and as far as selling the car? Yeah, if you'd either 1. Been honest with me this wouldn't be an issue, I would've never known 2. Negotiated like you should've, it would've been mine THAT DAY. Honestly, I didn't expect 27k for it, but I expected a counter offer (that's when you shoot me a higher price than what I said, but lower than we were, get it?) Maybe you guys just need some training or some business education or something. Rest assured most business don't fight to keep employees that treat customers like xxxx and lead them on, but considering your line of work and what I've seen from this dealership, i guess..... Also, *on more than one occasion* now YOU GUYS were supposed to call ME, and utterly neglected to do so. I don't know if you feel clever by throwing my name out on here, it's not like it took any effort for you, but at this point it's with all the reviews I've left, as well as with everyone I've spoken too (which by the way has been a lot and trust me, there WILL be more, I'm the person people come to because I will reserve judgement for as long as possible, just like I did here) Since you made no effort to make any of this right, my opinion is that you run a shady business that I wouldn't send an enemy to if I genuinely had any. And that's exactly what I'll be telling everyone.

Jay Wolfe Toyota of West County responded

Thank you for sharing your five-star review with us! It has been our pleasure to provide an experience like no other at our dealership. We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers, and we certainly look forward to continuing our relationship in the future. We invite you back any time!

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about working with Bill to service your vehicle. We're so lucky to have him along with our amazing team. Our guests are #1 and we definitely prioritize doing what we can to help you. We appreciate the recommendation and look forward to any return visits.