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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

October 22, 2018

Good experience My most recent 35K service advisor completely erased my bad impression of my 30K visit. It turns out the service dept noticed my tires in need of cha More

by Till
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
October 21, 2018

Good Experience Overall satisfied with the facility. The service advisor was nice and provided all the option. Explained the needed service requirement and did not pu More

by Chauhan27
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Bill Bennett, Pamela Oakes
October 20, 2018

Quick intake, nice lobby, good service Been to the facility 3 times for service. Very friendly staff, nice lobby to wait in with complimentary food/drinks while you wait , fairly quick serv More

by hmouse27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Wise
October 19, 2018

Squealing when backing down driveway I have brought my 2018 Camry in twice because of squealing when I back down my driveway. I am NOT happy that this problem has not been resolved. I d More

by rockfill
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Oct 22, 2018 -

Jay Wolfe Toyota of West County responded

Hello, At Jay Wolfe Toyota of West County, we work diligently each and every day to treat every customer (potential, current, and future) with dignity and respect. I would very much like to address your concerns and walk through them with you. Unfortunately, due to the fact that we do not have your full name or contact information, I am unable to access any of your account information or history. Please reach out to me at your earliest convenience as we do care very much about your experience and truly value your business! Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

October 18, 2018

Jay Wolfe Toyota has been there for me for 14 years Jay Wolfe Toyota has been trustworthy and honest with me in the 14 years they have serviced my Camry. Toyota vehicles are a cut above others in relia More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Oct 20, 2018 -

Jay Wolfe Toyota of West County responded

Sharon, Thank you for choosing us to service your Camry all these years. We will always be here to support you just like how we are proud supporters of our community schools, law enforcement, firefighters, and charities. It is delightful to see your wonderful feedback about working with Pamela. Please know you are #1 as a customer and we definitely welcome you back!

October 18, 2018

Thoughtful, convenient, and hospitable. Immediate attention when arriving, thorough review of work projected, and service updates when requested. The cafe was super with special diet accommo More

by GTrum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Oct 20, 2018 -

Jay Wolfe Toyota of West County responded

Hello, We're so thankful for your recognition. We definitely try our best to give you an experience like no other. Did you know we are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations? We take pride in ensuring our customers are our priority. Please let us know if we can do anything else for you!

October 18, 2018

Great experience! Everyone went above and beyond for us. We felt welcomed and cared for during the whole process. We really appreciated how Maurice took the extra time More

by Couchmanfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry
Oct 20, 2018 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your great shopping experience with Maurice and our team. We try our best to do what we can to help you. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. Congratulations on your new car! We look forward to assisting you during any future visits.

October 18, 2018

Great Service The Service Advisor, Bill, I worked with was excellent! He was transparent with everything being done to my vehicle, without being pushy. I would stro More

by stheby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Oct 20, 2018 -

Jay Wolfe Toyota of West County responded

We're pleased to have earned your recommendation! It's great to know that Bill has provided excellent customer service and a one-of-a-kind experience. We invite you back anytime for your vehicle needs. We're always happy to help you.

October 15, 2018

Outstanding salesman and dealership Mike Nazemi is an excellent salesperson. He was knowledgeable and a good listener. I didn’t feel pressured. He gave me a fair price for my new car and More

by Susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Mike Nazemi
Oct 16, 2018 -

Jay Wolfe Toyota of West County responded

Hi Susan, Thank you for taking the time to leave us your wonderful feedback! We are happy to know that Mike was excellent during your visit by being knowledgeable, attentive, and providing great customer service. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. We invite you back and we hope you have a wonderful day! Best, Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

October 14, 2018

Always a great experience I've had my car serviced at JWT West County for several years and have always been impressed by the level of attention received from the service depar More

by stl2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Oct 14, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for the wonderful review! We are happy to know that our highly knowledgeable and friendly staff is always able to give you an experience like no other. We invite you back to enjoy all the services we have to offer, whether it is our service department or our complimentary bistro. Our customers are #1 and we look forward to your next visit!

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