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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

November 28, 2018

Great service department Always happy to visit Jay Wolfe! Great people who try very hard to make sure the customers are well taken care of and every detail is covered. More

by Billkincaid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy
Nov 29, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for sharing! Our customers are #1 so we are always happy to have you here. Remember, we'll always be here for you!

November 27, 2018

Great Dealership! 4th purchase from Jay Wolfe and 3rd from Maurice Bembry, he is the hardest worker and his work after the sale is even more impressive! More

by Steve & Tracy H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry, Mike Wania
Nov 28, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your experience! We'll be sure to commend Maurice on a job well done for ensuring you an experience like no other. We truly appreciate your business and hope to see you again!

November 27, 2018

Professional Great service,love the lounge area,fast efficient service and they did just what was needed for my car.I liked the video review of what was done to my More

by Jaere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy
Nov 28, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for your fantastic review and thank you for choosing us for your service needs! We'll always be here for you if you need anything in the future.

November 27, 2018

Great Experience Tom Mitchell was my service advisor and he was the utmost professional! My experience at service centers can be intimidating since my husband is norm More

by Wildcat7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mitchell
Nov 28, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your five-star experience with us! It's great to know that you were impressed by the customer service you received from Tom. He was happy to help you and share his knowledge. We invite you back anytime for your future vehicle needs.

November 25, 2018

Great Experience Jim Bischoff was very professional and easy to work with. I would highly recommend Jim. Jason Theis in finance made the experience that much better. More

by ronw
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Jim Bischoff
Nov 26, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to leave us your positive feedback! We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. It is wonderful that Jim was great during your visit and we would like you to know we are always here for you! Have a lovely day!

November 25, 2018

Incomplete service Scheduled service as requested in the online appointment and written up with the service advisor wasn't completed when the service advisor indicated t More

by Kirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Owens
Nov 27, 2018 -

Jay Wolfe Toyota of West County responded

Kirk, Thank you for your feedback regarding your recent service visit with us. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience for all of our customers, which can be shown through our multiple Presidents’ Awards. Please reach out to me at your convenience to discuss your concerns in detail because achieving your satisfaction is always our highest priority. And as always, we invite you back to Jay’s Bistro where we serve complimentary breakfast, lunch, and dinner to all of our customers! I appreciate your time and look forward to connecting with you! Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

November 21, 2018

Oil Change My experience at Jay Wolfe is always first-class. The customer waiting area is cozy, has wifi, drinks and snacks. They make the waiting as comfortable More

by mamaschwep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost, Mark Hurt, Bill Bennett
Nov 22, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for the kind words! We pride ourselves on being the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. We're happy to hear that pride resulted in this five-star experience on your end! We look forward to seeing you again in the future. Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

November 21, 2018

Decent service, rude employee Mark Hurt overtly threatened a salesman in the waiting area. Mark yelled in anger “Mike, you and I need to have a conversation later about whether or More

by 4rnr
Recommend Dealer
Yes
Employees Worked With
Mat Steurer
Nov 22, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for your feedback and for taking the time to write your review. At Jay Wolfe Toyota of West County, we work diligently each and every day to treat every customer (potential, current, and future) with dignity and respect. We take pride in making sure our customers are our priority and that is why we have been number one in sales for three years in a row. I would very much like to address your concerns and walk through them with you. Unfortunately, due to the fact that we do not have your full name or contact information, I am unable to access any of your account information or history. Please reach out to me at your earliest convenience as we do care very much about your experience and truly value your business! Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

November 21, 2018

Jacques is the best We enjoyed working with Jacques. He was humorous and knowledgeable about the vehicles we tried. He did a great job and we are pleased with our purcha More

by AandJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacques A Hughes II
Nov 22, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your experience with us! We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. We're happy to hear Jacques met your expectations and we hope to see you again in the future. Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

November 21, 2018

Great but missed a little Brandon did a great job and made me feel welcomed back and would pick him again to help me. I had the passenger side headlight bulb replaced but th More

by Bill420247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost, Bill Bennett
Nov 22, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your experience with us, Bill! We're happy to hear Brandon was able to make you feel welcome during your service visit. We want to continue to provide an experience like no other and look forward to seeing you again in the future. Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

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