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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

December 13, 2018

Great The Best I been too out of all Dealership places and the ppl are the nicest plus you have you the best service ever..the clean environment around ther More

by Don. C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Dec 13, 2018 -

Jay Wolfe Toyota of West County responded

Hello Don, Thank you for sharing your positive experience with us! Our customers are #1 and we strive to provide the best, one-of-a-kind customer service experience in the business! We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, offers spa-grade massage chairs, a kids gaming area, and charging stations for our customers and we are happy to see you were able to enjoy it all. Come back and see us! We look forward to being of service to you again in the near future.

December 13, 2018

Great experience but expensive Brandy Wise, my service person, was excellent. She explained everything clearly and was professional and positive. The gentleman who drove the shutt More

by ToyotaRaver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Wise, (i do not know the name of the shuttle driver or the young man who delivered my car.)
Dec 14, 2018 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your experience with us! It is our goal to always provide professional, courteous, and excellent service! Our customers are always #1 and we are thrilled to hear that Brandy, the shuttle driver, and the employee who delivered your vehicle all delivered on that goal to make sure you felt as important as you truly are to us. We couldn't be #1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. We're here for you! So, please don't hesitate to reach out to us if you would like to share anything further about your feedback.

December 12, 2018

Had tire rotation & multi point inspection. Bill, service advisor, did an excellent job. He explained what they were going to do and kept me informed. Bill in sales was very helpful and did not More

by Berniew1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett, Billy Morton
Dec 13, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for the wonderful review and rating! We are so happy to hear Bill provided you with an experience like no other! We take pride in making sure our customers are our top priority, which is why we have been number one in sales for three years in a row. We are always here for you and we invite you back to visit us in the future!

December 11, 2018

Jay Wolfe West County dealership & service center I always get great service when I come to this location. Sometimes they try to sell me additional services I don't want or necessarily need, but I kno More

by Daedra Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mitchell
Dec 12, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for the wonderful positive review and five-star rating! We take pride in offering each of our customers an exceptional and professional experience, and we are so glad to hear that the service team went out of their way for you. Please do not hesitate to reach out to us if we can do anything else to help you. We look forward to continuing our relationship in the future!

December 11, 2018

Friendly and competent service Took much longer than expected to complete service and left a paper floor protector that I had to remove and dispose of. First time this has happened More

by Ed123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Owens
Dec 18, 2018 -

Jay Wolfe Toyota of West County responded

Hi, Thank you for your feedback and for taking the time to write your review. At Jay Wolfe Toyota of West County, we work diligently each and every day to treat every customer (potential, current, and future) with dignity and respect. We are the only dealership in St. Louis that won the President's award for three years in a row 2014, 2015, and 2016 (still waiting on results for 2017). I would very much like to address your concerns and walk through them with you. Unfortunately, due to the fact that we do not have your full name or contact information, I am unable to access any of your account information or history. Please reach out to me at your convenience to discuss your concerns in detail because your satisfaction is our number one priority. Sincerely, Amanda Bickel Public Relations Manager 636.207.3969

December 11, 2018

Everything was fine A 30,000-mile item needed to be performed, so it took longer than normal for servicing, but that's understandable. Best customer service I've experien More

by mljones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Dec 12, 2018 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your positive review! We are happy to learn that your experience with us was great. We couldn't win the JD Powers Dealer of Excellence Award without putting our customers first. We value your business and look forward to working with you again!

December 08, 2018

Nice smooth process in buying a new truck I had a truck in mind when I visited Jay Wolfe. Derrion did a great job in getting this truck sold to me at a fair price. Everything went so smooth More

by Jeff413
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrion Bogan. & Mike or Mark in Finance
Dec 09, 2018 -

Jay Wolfe Toyota of West County responded

Hi Jeff, thank you for taking the time to post a review! It's great to know that you enjoyed working with our friendly and knowledgeable staff. Our customers are our #1 priority, and we're always focused on what we can do for you. Please let us know if you need anything else in the future. We're always happy to help.

December 07, 2018

They Stand by their Dealer Warranty. Kevin clearing communicated that the work was part of the Wolfe Advantage and also indicated when I'd be out of warranty. No problems. I liked th More

by sopettycashpi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett, Kevin Kettinger
Dec 09, 2018 -

Jay Wolfe Toyota of West County responded

Hello, Thank you so much for taking the time to share your outstanding service experience with Kevin. We greatly appreciate your amazing feedback regarding our processes. We recently received the JD Powers Dealer of Excellence Award, and we invite you back for wonderful experiences like no other.

December 03, 2018

Excellent service department Your service personnel are fantastic especially Brandy. She went out of her way to rescue me twice during a recent repair service. Everyone there is More

by Birdie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Wise
Dec 06, 2018 -

Jay Wolfe Toyota of West County responded

Hi there, Thank you for sharing your outstanding review and the customer service we are known for. We care for our customers very much and it shows in our JD Powers Dealer of Excellence Award. Please know that we are always here for you and standing by for your call!

November 30, 2018

Amazing dealership with honesty and integrity. Danny Ruckman is my Service Advisor and he has always been polite, honest, kind and helpful. The dealership is fantastic. My 2012 Camry is running l More

by Dot13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Dec 01, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to recognize Danny! It's great to know that you are impressed by our friendly and knowledgeable team. We're glad that you enjoy our complimentary bistro. We are the only dealership in St. Louis that offers it, and we serve breakfast, lunch, and dinner. We invite you back anytime for your future vehicle needs. We look forward to serving you again.

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