Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
Filter Reviews by Keyword
By Type
Showing 4,064 reviews
January 24, 2019
Excellent Service This was the first time I serviced my Toyota at Jay Wolfe, and while I was very happy with the service itself, the customer service was better than an This was the first time I serviced my Toyota at Jay Wolfe, and while I was very happy with the service itself, the customer service was better than anything I've ever experienced before. Everyone was very friendly, from the service department to the waiting area, and they made me very comfortable with the whole process. I will definitely continue to service my RAV4 here. More
by sshelley42
Employees Worked With
Kyle
January 24, 2019
Very pleased Great service department, the wait is not too long, the communication is good and the waiting area is very nice with all the food options. Thank you! Great service department, the wait is not too long, the communication is good and the waiting area is very nice with all the food options. Thank you! More
by Toyota owner
Employees Worked With
Pamela Oakes
January 23, 2019
Customer service Needed emission/inspection and oil change. They made sure I had everything done in 1.5 hrs, so I could be on time for work. As a RN we have busy work Needed emission/inspection and oil change. They made sure I had everything done in 1.5 hrs, so I could be on time for work. As a RN we have busy work and long hours trying to help people in need, and Jay Wolfe Toyota does the same. Great customer service! Thank you! More
by Hausn
Employees Worked With
Mat Steurer, Brandon Pocost, Mark Hurt, April Certain, Bill Bennett, Pamela Oakes, Kevin Kettinger, Daniel Ruckman
January 22, 2019
Excellent as usual. Nice personal service advisor. Car was done on time. Lovely massage chair is a favorite when I am here and coffee was good and hot. Nice personal service advisor. Car was done on time. Lovely massage chair is a favorite when I am here and coffee was good and hot. More
by rscheman
Employees Worked With
Pamela Oakes
January 21, 2019
6 month service on new vehicle Very impressed. Car was ready exactly when service consultant, Brandon, said it would’ve Upon my arrival at facility. The Dealership has an extremely Very impressed. Car was ready exactly when service consultant, Brandon, said it would’ve Upon my arrival at facility. The Dealership has an extremely comfortable and respectful feeling. Excellent service and amenities. More
by Casey, mj
Employees Worked With
Brandon Pocost, Jim Bischoff, Customer Service
January 19, 2019
Service on time I made an appointment on line. I had to change my appointment time, no problem. I showed up a few minutes before my appointment and they were ready I made an appointment on line. I had to change my appointment time, no problem. I showed up a few minutes before my appointment and they were ready for me. Promised time for service was one and a half hours. They were done before the promise time. More
by jlb819
Employees Worked With
Michele in the Bistro, Kevin Kettinger, Daniel Ruckman
January 19, 2019
RAV4 Service Service was Excellent. Thank You to the Superb Jay Wolfe Service team. All my services to date have been very smooth and easy. Thank You. Service was Excellent. Thank You to the Superb Jay Wolfe Service team. All my services to date have been very smooth and easy. Thank You. More
by RAV4 Service
Employees Worked With
Brandon Pocost
January 19, 2019
Stay AWAY Attention ALL USED CAR buyers do not be drawn in by this dealership and all their “perks” of customer service. Yes they will sell you anything-includi Attention ALL USED CAR buyers do not be drawn in by this dealership and all their “perks” of customer service. Yes they will sell you anything-including cars that are not worth the money. Do NOT be fooled by their free WiFi-bar of fast ffree car washes and fattening grilled cheese sandwiches. This car dealership will sell you a lemon-I had my paceman Mini Cooper less than 48 hours and contacted my sales man Jim(whom they put out there with no sales experience & will vent all about his crappy divorce while you are test driving). Less than 48 hours of purchasing I called/texted him the check engine light was on-with a pic of the light on. NO response brought it in “they claim” nothing was wrong but here we will offer you a free oil change with your purchase while you enjoy a $1 grilled cheese and water. My check engine light was still ON -mind you less than 90 days later and one car payment made...they send my car to Mini for the diagnosis $150.00 and then $1500.00 the timing is messed up and the fuel pump. Seriously?? Less than 2 days after buying this dealership was notified...Stay AWAY! There are many dealerships on Manchester...I wish I would’ve went somewhere else. I will regret this purchase for a very long time. Since leaving that dealership I have paid out over $3000 for a used car in less than 90 days of purchase. Scott the service manger didn’t update me on the situation for 48 hours, Jim the salesman is completely incompetent with a newbie rehearsed spill AND the sales manager acts like it’s his first day. Incompetent-thief’s! Stay Away?? More
by Cameron
Employees Worked With
Scot Dickherber, Mark Hurt, Jim Bischoff
January 19, 2019
Average The technician turn off the hatch back I couldn’t open I have to drive back the dealer to turn on again I wasted 1 hr drive back The technician turn off the hatch back I couldn’t open I have to drive back the dealer to turn on again I wasted 1 hr drive back More
by Dylanhuynh1
Employees Worked With
Pamela Oakes
January 18, 2019
Buying made stress less Everything went smoothly with little stress. I felt that the agreed upon price was fair unlike other dealerships where this left a negative feeling. I Everything went smoothly with little stress. I felt that the agreed upon price was fair unlike other dealerships where this left a negative feeling. I would come back here again. More
by Retired
Employees Worked With
Maurice Bembry, Bill Stringer
