Jay Wolfe Toyota of West County

Poor customer service from service department adviser Service Adviser (Brandon) failed to access our vehicle records saying likely purged even though we had 4 service visits in past 12 months. Phone call Service Adviser (Brandon) failed to access our vehicle records saying likely purged even though we had 4 service visits in past 12 months. Phone call dropped/disconnected. No call back from him so I placed a call again after 10 minutes. I asked Brandon if he had tried to return the call once it disconnected mid conversation and he said he hadn't because he wasn't sure why it disconnected. Duh! He asked for the VIN and then said the # was not attached to a vehicle (??) which sounds like an internal issue. He finally saw something in our file showing we had been in the prior month so I don't know why that wasn't readily visible during the first call. This is not the usual experience we have had with Jay Wolfe Toyota and hope it is the last bad experience. More

Excellent service without issues Great experience. Waited in the customer waiting area and browsed the cars on the show room floor. Enjoyed a snack while waiting. Pam was great at ex Great experience. Waited in the customer waiting area and browsed the cars on the show room floor. Enjoyed a snack while waiting. Pam was great at explaining the work being done and expected costs. She was simply terrific and will look forward to working with her again. More

Easy enough Dropped off the vehicle so I was good on time. Did what they said they would do. It was ready when they said it would be. Dropped off the vehicle so I was good on time. Did what they said they would do. It was ready when they said it would be. More

excellent The personnel were polite and the waiting area was very nice. My vehicles was completed before the estimated time. It was a good experience at the de The personnel were polite and the waiting area was very nice. My vehicles was completed before the estimated time. It was a good experience at the dealership. More

2017 Honda civic Maurice was awesome. I’m not from the area and he went above and beyond to make myself and my dad feel welcome. We left the dealership once and came b Maurice was awesome. I’m not from the area and he went above and beyond to make myself and my dad feel welcome. We left the dealership once and came back to buy the car solely because of Maurice. 10/10 would recommend. 👍 More

Great service Fast and accurate inspection. Best in class infrastructure. Video walkthrough is an innovative way to see what’s happening with your vechicle. Detect Fast and accurate inspection. Best in class infrastructure. Video walkthrough is an innovative way to see what’s happening with your vechicle. Detecting number plate and show if any recalls from Toyota is first time experienced. More

Fine experience This was the second time I brought my Highlander in for it's scheduled service. Everyone did a wonderful job. See you in 5,000 miles. This was the second time I brought my Highlander in for it's scheduled service. Everyone did a wonderful job. See you in 5,000 miles. More

Exceptional customer service Friendly, customer focused, not going to try to up sell you. They want to take care of whatever you need and get you in and out as quickly as possible Friendly, customer focused, not going to try to up sell you. They want to take care of whatever you need and get you in and out as quickly as possible. More

50,000 mile check up Great service! Oil change and tire rotation in less than 45 minutes! I highly recommend Wolfe Toyota service! I will go back again and again! Great service! Oil change and tire rotation in less than 45 minutes! I highly recommend Wolfe Toyota service! I will go back again and again! More

Driver's side visor I had to replace the driver's side sun visor. It was a fine experience. No problems. What more can I say? Service was fine. I had to replace the driver's side sun visor. It was a fine experience. No problems. What more can I say? Service was fine. More