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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

March 17, 2019

10,000 mile time up Brandon was able to work with me and assist with all My needs and concerns. He got me an appointment promptly and I greatly appreciate his help! More

by Wlyndsy5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
Mar 17, 2019 -

Jay Wolfe Toyota of West County responded

We're glad to learn that Brandon has earned five-stars from you! Our friendly and knowledgeable team are always happy to assist you with your vehicle needs. We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. We appreciate your feedback, and we hope to serve you again.

March 16, 2019

Excellent customer service This gentleman should get raise. Best agent I have ever worked with. Provided all the information and walked me to the car. 5 star service More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter caswell
Mar 17, 2019 -

Jay Wolfe Toyota of West County responded

Hi Sam, it's great to know that you received excellent service from our friendly and knowledgeable team. Our customers are our #1 priority, and we were happy to help you during your service experience with us. We are also the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. We appreciate your business, and we invite you back anytime.

March 16, 2019

Toyota recall service Easy scheduling. Personal service is excellent from the service technician. . There is a very comfortable area for customers to wait and have a courte More

by Workhorseprius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Mar 16, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to post a review! We're glad that you had a one-of-a-kind experience with our friendly and knowledgeable team. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. It's great to know that you enjoy these services. We invite you back anytime for your future vehicle needs.

March 16, 2019

Friendly and easy Mark Hurtt is a pleasure to work with. He was ready when I arrived and got me checked in quickly. I recently purchased a used Toyota Venza and wanted More

by AMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Dickherber, Mark Hurt
Mar 17, 2019 -

Jay Wolfe Toyota of West County responded

Hello, It is a delight to learn of your outstanding feedback for Mark and Scot. Our customers are #1 and we always strive to do what we can do to help you and provide excellent experiences like no other. We are proud to hold the JD Powers Dealer of Excellence Award. If there is anything else we can do for you, please do not hesitate to let us know. We welcome you back!

March 15, 2019

10,000 mile check up. The service was quick, did not have to wait all that long. The service rep Kevin took time to demonstrate to me how to keep the map app on full scree More

by Peachy42
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bozzi, Kevin Kettinger
Mar 16, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the wonderful 5-star rating of our dealership and our Service Department. We're very happy to know that Kevin did a great job helping you with your car's Map app feature. Our willingness to always put our customers first is reflected by our JD Powers Dealer of Excellence Award. We're here for you! Please don't hesitate to reach out to us should you need anything further.

March 15, 2019

Provided excellent service I was told what the problem was and what was needed to fix it. The price to fix the problem was very affordable. I will recommend Brandon to all my f More

by dmh123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Provided excellent service, Brandon Pocost
Mar 16, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your five-star review with us and great feedback for Brandon! Our customers are #1 and it is our goal to consistently provide exceptional experiences every time that you visit. Please do not hesitate to let us know if we can do anything else for you in the future. We are always here for you.

March 14, 2019

First Timer Patrick was very patient and answered all of my many questions. I was very nervous buying my first car from a dealer but the whole process/experience More

by mrsg18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Boeckman
Mar 14, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the wonderful 5-star review of our dealership. We always strive to offer our customers an experience like no other and we're thrilled that Patrick was able to do just that! We hope you're enjoying your new car and we welcome you back anytime.

March 14, 2019

Great Toyota Service Dept! Professional, knowledgeable service people. Top notch maintenance at a reasonable price. Always prepared to provide current and future maintenance n More

by Cbrink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
Mar 14, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the glowing review of our dealership and Service Center. Our customers are #1 and taking good care of you and your vehicles are our top priority! That's why we offer the Advantage Program that includes no-cost maintenance for four years on new cars and two years on pre-owned cars. Thank you for being a long time, loyal customer. We'll see you at your next service visit.

March 13, 2019

Tacoma Truck Service Pam Oakes knows what I need for Warranty Service and explains work procedure to me. I respect her experience and knowledge. Last service was goi More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Mar 13, 2019 -

Jay Wolfe Toyota of West County responded

Thank you so much for sharing your one-of-a-kind experience with Pam! She was happy to assist you and ensure that you were completely satisfied with your service. We take pride in making sure our customers are our priority, which is why we have won the "DealerRater of the year" for 2014, 2015, 2016, and 2017. We invite you back anytime for your future vehicle needs.

March 13, 2019

Great service, long wait time Andrew Duncan was my service representative and as always he was awesome! I have been a customer since 2012. Normally I drop my car off for service in More

by susanmoslander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan
Mar 13, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to share your feedback with us. Your comments are valuable to us as we are always working towards providing one-of-a-kind experiences for our customers. We're glad that we continue to earn your business with our excellent service. Our friendly and knowledgable team are always happy to help you. We look forward to serving you again in the future.

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