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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

March 20, 2019

Friendly courteous staff, service done as discussed. Friendly courteous staff, service done as promised. Kevin Kettinger is an asset to the company. Car wash was a nice touch to the excellent service. More

by Angel143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Mar 20, 2019 -

Jay Wolfe Toyota of West County responded

Hi there, Thank you for sharing your feedback with us! We are happy to know you received excellent service from our team. We are so glad to hear you enjoyed our amenities. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. It was great working with you. We appreciate your business and look forward to working with you again in the future.

March 20, 2019

Maurice is the best ever My english is not good. I was a difficult customer. It took me a long time to make decision and a long time to get all the necessary information. Maur More

by yuzhen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The finance guy that helped was great too, I forget his name. , Maurice Bembry
Mar 21, 2019 -

Jay Wolfe Toyota of West County responded

Yuzhen, Thank you for the excellent review and rating. We are glad to learn that you are pleased with the level of service provided. Maurice will enjoy learning of your praises. Team members such as Maurice are the reason that we were number one in Toyota sales in St. Louis for 2015, 2016, and 2017. Please come back and see us soon, as you are always welcome to visit.

March 20, 2019

Always a pleasure I love working with Pam Oakes. She is the main reason I go the Jay Wolfe for all my repairs and concerns. She has always handled all my maintenance is More

by jrgranneman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Mar 21, 2019 -

Jay Wolfe Toyota of West County responded

We value your feedback and appreciate the high rating of our dealership. We're very happy to know that Pam always takes such great care of you when you come to visit us. Our staffs' excellent service is why we won the JD Powers Dealer of Excellence Award! We'll be sure to pass your compliments to Pam and we look forward to seeing you at your next service visit. Thank you.

March 19, 2019

Smooth purchase with no xx. Great sales personal with no pressure and no back and forth sales person to manager and back. The price was presented and a minor adjustment was made. More

by keadlejack1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Stringer, Mike Bozzi, Patrick Moore, Kim Self
Mar 20, 2019 -

Jay Wolfe Toyota of West County responded

Thank you so much for sharing your experience! Our customers are #1 so we are happy to hear that our team provided you with excellent service. We'll be sure to share your feedback with them and thank them for making your visit so pleasant. We wish you the best in your new vehicle!

March 19, 2019

4Runner Review Darrion in Sales and Omar in Financing both did great and took care of everything I needed. Explained all my options well and figured out my needs and More

by bniles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrion Bogan - Sales and Omar - Financing - 5 Stars, Mike Bozzi, Heather Young
Mar 19, 2019 -

Jay Wolfe Toyota of West County responded

Thank you so much for sharing your experience! We are happy to hear that our team provided you with excellent service. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. If there is anything else we can do for you in the future, please feel free to reach out to us.

March 19, 2019

Great experience The service was done in a timely manner. The staff was friendly. The waiting room is very comfortable and the amenities are great! I will return for f More

by Jhanagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Mar 19, 2019 -

Jay Wolfe Toyota of West County responded

We're so glad that our service department has earned five-stars from you. It's great to know that you enjoyed our amenities. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. Our friendly and knowledgable team were happy to help you. We look forward to providing more one-of-a-kind experiences for you in the future.

March 19, 2019

"An excellent buying experience" My wife and I had an excellent experience in buying our new car. Everyone we dealt with was very friendly and helpful. The bistro lounge for cookies a More

by Cliff77
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Elsoueissi, Mike Bozzi, Gary Panus
Mar 19, 2019 -

Jay Wolfe Toyota of West County responded

We appreciate the five-star review, Cliff! It's great to know that our friendly and knowledgable team provided excellent service. It's great to know that you enjoyed our complementary bistro. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. Please let us know if we can help with anything else. We invte you back anytime.

March 18, 2019

65,000 mile routine service The service was very efficient and pleasant, and was done quickly. I told my wife (Susan) how good it was. I will continue to use this service. More

by woldws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I belive that the service employee's name was Jay or something like that
Mar 18, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the great 5-star feedback. Our customers' satisfaction and happiness is our #1 goal. That's why we offer the Advantage Program that includes no-cost maintenance for four years on new cars and two years on pre-owned cars. We look forward to seeing you at your next service visit!

March 18, 2019

35,000 mile maintenance visit Attentive service consultant, timely completion of services, free snack bar. Also, since it was pouring down rain, the service consultant brought my c More

by DebKar123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Mar 19, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for so much for taking the time to post your experience with our service team. It's great to know that you enjoyed working with Bill. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. We were happy to provide five-star service to ensure your satisfaction. We invite you back anytime.

March 18, 2019

Service The service department was very busy. I did wait a long time for my service that day. I feel like they overbook., I did enjoy the experience and th More

by Diane Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
Mar 19, 2019 -

Jay Wolfe Toyota of West County responded

Hi Diane, thank you for taking the time to share your feedback with us. Your satisfaction is our top priority, and our friendly and knowledgeable staff were happy to assist you. We want you to have a one-of-a-kind experience, and that is why we are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. We hope to serve you again for your future vehicle needs.

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