Jay Wolfe Toyota

10/14 Service Experience Paul Crider I was concerned because Asst Service Mgr Chuck had retired. He had been my Service Manager partnering with me to only do what was necessary and invoki I was concerned because Asst Service Mgr Chuck had retired. He had been my Service Manager partnering with me to only do what was necessary and invoking common sense to keep my 4Runner in excellent condition. Not to worry excellent employee in Gabriel O'Brien; he was outstanding! I will continue to use your Service Center and appreciate the customer service your service area provides. You are respectful of my time and budget. I also appreciate the WiFI and waiting lounge where I can work and even get refreshed while waiting on my vehicle to be serviced. Gabe insured i was on the road for my next appointment, and that we scheduled/completed required maintenance. More

Jay Wolfe's, Randy treatment of me was excellent! PLEASE READ ENTIRE REVIEW. Randy, of your service department, exhibited nothing short of excellent overall customer service. Cordial, attentive an PLEASE READ ENTIRE REVIEW. Randy, of your service department, exhibited nothing short of excellent overall customer service. Cordial, attentive and genuine he quickly diagnosed my problem and arranged for a solution. He did a great great job and despite problems with the towing contractor. I appreciate Randy's efforts. Randy even replaced a small access cover that was damaged by the tow operator. The towing company, recommended by Toyota was notified of my need for a tow at 8 in the morning. By 3:30 they still had not towed my car. I had to call and remind them. No apology or reason was offered. The tow operator was cocky and terse. He used a folding pocket knife to gain access to the entry point to release the transmission. By using a knife verses the proper tool he left scratches. I would appreciate that this opinion be addressed with the towing company. Jay Wolfe toyota service was excellent. This towing company detracted from that experience. More

Great service experience I drove in immediately upon arrival and service was ready to handle my appointment. Comfortable wait and excellent response to by request for tire pr I drove in immediately upon arrival and service was ready to handle my appointment. Comfortable wait and excellent response to by request for tire prices. More

Auto Shopping Experience When I started this shopping experience, I had no clue which brand of vehicle I wanted to purchase. My first stop was Jay Wolfe Toyota. The sales re When I started this shopping experience, I had no clue which brand of vehicle I wanted to purchase. My first stop was Jay Wolfe Toyota. The sales representative, Jennifer, and sales manager, Quentin, were wonderful to work with; knowledgeable and not pushy! I left to check out other cars and dealerships. After visiting two other dealerships, I knew I wanted to work with Jennifer. It took me a couple days to figure out which vehicle I wanted to purchase. Jennifer and Quentin were very professional and helpful during this process. Thanks! Melanie More

Used Car purchase I had a very specific idea of what I wanted, was greeted very promptly by Fadil and he took us exactly where we needed to go. John Alvarez in finance I had a very specific idea of what I wanted, was greeted very promptly by Fadil and he took us exactly where we needed to go. John Alvarez in finance was very energetic and seemed very eager to help us in any way he could. Great customer service by all involved! More

Service I was treated very well. Greeted promptly upon my arrival. Reviewed the services needed and taken to the (very nice) waiting room. I was updated on I was treated very well. Greeted promptly upon my arrival. Reviewed the services needed and taken to the (very nice) waiting room. I was updated once and my vehicle was serviced within a reasonable time. Thanks Toyota. Thanks Tony. More

Service The service department did an excellent job taking care of my service needs. The service manager was very helpful and the person managing the wait ar The service department did an excellent job taking care of my service needs. The service manager was very helpful and the person managing the wait area was very attentive during my wait. More

Very good experience, from the first contact to delivery I had shopped at a couple of other Toyota dealers, and once I talked the staff at Jay Wolfe I knew I would buy my 2015 4 runner from them. No high pre I had shopped at a couple of other Toyota dealers, and once I talked the staff at Jay Wolfe I knew I would buy my 2015 4 runner from them. No high pressure, just honest and friendly business. I will definitely recommend them to friends, family and business contacts. Thanks, OH WHAT A FEELING. Bob Barnott More

Waiting 2-3 hours for a repair Although a long wait for vehicle repairs is typically something I despise...especially in dirty waiting rooms with little children...my experience thi Although a long wait for vehicle repairs is typically something I despise...especially in dirty waiting rooms with little children...my experience this week was pleasant and relaxing. What an amazing set up for customers to have several options for waiting and most certainly the AMAZING kids area. I think I enjoyed the Legos and chalk boards as much as my little guys! More

oil change and check the brakes Everyone is always friendly and very helpful. John Juarez seemed liked he enjoys his job and was very nice and polite! He even spoke about other thing Everyone is always friendly and very helpful. John Juarez seemed liked he enjoys his job and was very nice and polite! He even spoke about other things to make small talk so you wouldn't feel like you were there bothering them and to make you feel important. More