Jay Wolfe Toyota
Kansas City, MO
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Quick & Easy Everything was set up for me already when I arrived and an oil change and tire rotation got done within 40 minutes despite a very heavy line of incomi Everything was set up for me already when I arrived and an oil change and tire rotation got done within 40 minutes despite a very heavy line of incoming customers. Everybody was socially distanced, multiple measures put in place for the health and safety of customers, and free masks were available. More
Made appointment for recall and at that time told them I would need a loaner which Toyota said I could have. The service writer had to call to see if they had the parts (Should have before making the appoin would need a loaner which Toyota said I could have. The service writer had to call to see if they had the parts (Should have before making the appointment). Tells me no loaner available. I left and will take it somewhere else More
First maintenance on a new car My Costco sales experience with Jessica Velasco, continued with my first maintenance visit. She arranged to have my door ding fixed while I was there. My Costco sales experience with Jessica Velasco, continued with my first maintenance visit. She arranged to have my door ding fixed while I was there. More
Great Service! Great Price! We’re so pleased with our purchase. Only constructive criticism would be to encourage proactive communication with customers. We had to reach out twice about the availability purchase. Only constructive criticism would be to encourage proactive communication with customers. We had to reach out twice about the availability of the vehicle. More
too many surveys I'd like to say that you send too many surveys. I've had a phone call, a text, and now this email. I would prefer to be contacted only once. I'd like to say that you send too many surveys. I've had a phone call, a text, and now this email. I would prefer to be contacted only once. More
John Juarez is great! John Juarez was great. Vehicle was in and out within a couple of hours. Advice was good. Employees were wearing masks which was good to see in thes John Juarez was great. Vehicle was in and out within a couple of hours. Advice was good. Employees were wearing masks which was good to see in these covid times. More
The dealership was very helpful but not too overbearing when we were starting to look. They gave us our space but there for questions. Gonzalo was a fantastic help to our new car purchase. when we were starting to look. They gave us our space but there for questions. Gonzalo was a fantastic help to our new car purchase. More
Fastest oil change ever With the covid-19situation, I really didn't want to get my oil change and 10,000 mile check up. The employees were polite, quick and very helpful. On With the covid-19situation, I really didn't want to get my oil change and 10,000 mile check up. The employees were polite, quick and very helpful. Online sign up, quick service and I was done. Thank you Jay Wolfe Toyota! More
Great Customer Service! Love this car dealership. I always get great customer service. This is one of the reasons I buy all of my cars through this dealership. Love this car dealership. I always get great customer service. This is one of the reasons I buy all of my cars through this dealership. More
Always a great experience My classic Camry check engine light came on. I use this car only for carrying my golf clubs and soccer equipment. I don’t make appointments because My classic Camry check engine light came on. I use this car only for carrying my golf clubs and soccer equipment. I don’t make appointments because I enjoy waiting in the lounge area and I work on all things soccer and spirit wear. Assistant Service Manager kept checking on me as appointments were ahead of me and she didn’t want me waiting. It didn’t take long and they did an amazing job. It was my gas cover - it needed a new one. I sort of knew about the problem and mostly it took tightening the gas cover to make the check engine light go away. They replaced the gas cover with a new one and the bill was amazing low (I usually buy tires and perform all service on my Prius and Tundra. More