
Jay Wolfe Toyota
Kansas City, MO
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Quick, clean, precise My visit was easy to schedule, I was in and out in less than an hour, and my vehicle was sparkling when returned to me. My visit was easy to schedule, I was in and out in less than an hour, and my vehicle was sparkling when returned to me. More
Service Department Service attendant was very quick in writing me up when I initially arrived. We went over the work which needed to be performed and also informed me of Service attendant was very quick in writing me up when I initially arrived. We went over the work which needed to be performed and also informed me of the service which was recommended by Toyota on this 40k service (some of which I will wait until the 50k service) He was very courteous and attentive. More
Oil change 2008 Tundra has always had full synthetic. This time they did blended synthetic. Not happy. I already checked on line for recommended blend and weight 2008 Tundra has always had full synthetic. This time they did blended synthetic. Not happy. I already checked on line for recommended blend and weight and type Pricing on my bill does not seem to specify what oil they actually used. More
Excellent, customer centric culture One of the best new vehicle buying experiences that I have ever had in over 30 years of buying. No pressure, forthright dealings and outstanding cust One of the best new vehicle buying experiences that I have ever had in over 30 years of buying. No pressure, forthright dealings and outstanding customer service. More
I am truely impressed with John in your service Department. John as offered Outstanding service as always. Another Service Agent needed his assistance, John asked if he could answer his co-workers question, fir John as offered Outstanding service as always. Another Service Agent needed his assistance, John asked if he could answer his co-workers question, first before printing my docs. I like seeing the team work in the service dept. Had me in and out of there in a very timely fashion. More
Upset at first but was resolved to my satisfaction. First price for service was unreasonable but Zack & Svc MGR Made it ok. They explained the situation very well so I understood the technical details. First price for service was unreasonable but Zack & Svc MGR Made it ok. They explained the situation very well so I understood the technical details. More
In for scheduled service Got in a little early. I learned that I didn't need an oil change, just tire rotation. That shortened my time waiting; although the lounge and free Got in a little early. I learned that I didn't need an oil change, just tire rotation. That shortened my time waiting; although the lounge and free cafe service was pleasant enough for a longer stay. The advance schedulers were a little annoying, but when I needed to, I got in. More
Just What I Expected My recent service experience was completely uneventful from appointment, to drop off, to quality of work, to pickup. A pleasant experience as usual! My recent service experience was completely uneventful from appointment, to drop off, to quality of work, to pickup. A pleasant experience as usual! Thanks Tony! More
Fabulous and consistent service Every time I bring my car in for service I am pleased with the experience. Everyone is cheerful and genuinely seem to like there job. Service is quick Every time I bring my car in for service I am pleased with the experience. Everyone is cheerful and genuinely seem to like there job. Service is quick and the waiting area is great. More
Great Customer Service David was excellent to work with. Very personable and helped us check what all service we needed along with making sure we got the best price. David was excellent to work with. Very personable and helped us check what all service we needed along with making sure we got the best price. More