Jay Wolfe Acura of Overland Park

Wonderful In all my years of purchasing vehicles this has been best experience by far. Attention to detail and customer awareness is key with me and Melissa and In all my years of purchasing vehicles this has been best experience by far. Attention to detail and customer awareness is key with me and Melissa and the Hendrick team did that! More

Terrible communication and service Avoid this dealer at all costs. I wanted a car that was at one of their sister dealerships in TN (website said vehicle was available for transfer) and Avoid this dealer at all costs. I wanted a car that was at one of their sister dealerships in TN (website said vehicle was available for transfer) and was going to have it moved to the Overland Park location. I was in contact with at least 3 people at the OP location and received absolutely TERRIBLE service from all of them. One of my first inquiries when I found the car I wanted was asking them to get me interior pictures of the car (there were none on the website at first) and was it a smokers car, I also wanted them to put some numbers together so we could start the process. This is where they apparently forgot how to communicate. I sent them numerous messages asking them to contact me and NOBODY would ever call me back. I sent a message asking if they wanted my business, they responded with the typical cookie cutter "I'm sorry for the inconvenience." Still no callback from them. I finally tried to call them and was transferred to Ibrahim which was one of the original people I had talked to before. He said he would call over to the other dealership and call me back in 10 minutes, the call NEVER came. I called back about 10 minutes before they closed asking for him, they put me on hold with the impression I would get to talk to him then came back and said he wasn't available when I had just talked to him not long before that, seems he was probably getting ready to leave for the day and didn't want to bother. I then was sending more messages back and forth with Karl whom Brittney had put me in contact with before. He said he would have Ibrahim get back with me and he never did. I sent Karl a message saying nobody had called me. He said the same cookie cutter response of sorry for the inconvenience and said he would get one of his managers to call me. Guess what, it didn't happen. I sent another message saying nobody had called me. He again "apologized" and said things were crazy with the beginning of a new month which sounds like a terrible excuse for not communicating with me for days. Then Karl proceeded to lie and say someone tried to reach out to me. This was completely false since my call logs didn't show any calls from them nor did I have any voicemails either. Again I NEVER received a call and when I asked about it AGAIN I got the "sorry for the inconvenience" response. Karl then proceeded to blame the other dealership for not getting back with them. If they really wanted to sell me a car then they could have put forth more effort in getting the information from that other dealership. I AGAIN inquired if they heard anything from the dealership and AGAIN Karl told me they had heard nothing and "sorry for the inconvenience" but added the word "sincerely" this time. After Karl said he would again check with his manager I heard nothing. More time passes and I still haven't heard anything. I send another message asking if they heard anything. Brittney then sends a response with ANOTHER lie saying someone tried to reach out to me via phone. This never happened, no call logs or voicemails showed any attempted contact from them. Brittney also said she "would speak to her manager and have someone call me as well as email to ensure we make contact." Then she asked what the best time to reach me would be and I said anytime. Since then I have received no calls and no messages from them which I guess at this point I shouldn't be surprised. After dealing with Brittney, Ibrahim, and Karl from this dealership over the course of 1-2 weeks and their lack of communication, lies, and cookie cutter apologies I can say this is the absolute worst car buying experience I have ever had. I will not be buying a car from this dealership and would suggest steering clear of it so you don't get the same treatment I did. More

Easy to work with Very easy to work with professionals. They paid attention to our needs and treated us with respect. I enjoyed the experience (not typical with most d Very easy to work with professionals. They paid attention to our needs and treated us with respect. I enjoyed the experience (not typical with most dealerships). More

Why I like Hendrick Acura I became aware of Hendrick Acura on the Webb it did not take long to relize how easy it was to deal with them no hard pressure and I received all the I became aware of Hendrick Acura on the Webb it did not take long to relize how easy it was to deal with them no hard pressure and I received all the information to help me make my buying decision and this is the second Acura from Hendrick Acura so I definitely recommend them More

Excellent place to buy a car Our sales man was excellent. No pressure. Gave us an offer we couldn’t turn down. Went in for an oil change and saw this car on the showroom floor and Our sales man was excellent. No pressure. Gave us an offer we couldn’t turn down. Went in for an oil change and saw this car on the showroom floor and fell in love with it. More

Fun Experience It all started with a very good website that helped me find the exact car I wanted. Then the initial phone contact was fun, friendly and informative. It all started with a very good website that helped me find the exact car I wanted. Then the initial phone contact was fun, friendly and informative. We were able to set a time to meet, and it just got better from there. The receptionist made us feel very welcome, and then there was Blair and the car I wanted. Blair was so good to work with. My wife and I really enjoyed doing business with him. He knows, and can easily explain, all the bells and whistles on the car. When it came to making the deal, Blair was low pressure, and I felt he really wanted a fair deal for all. The whole team seemed to understand our particular situation, and offered, but did not push for extras that didn't make sense for us. Bottom line: love the car and appreciate the professionalism of the team. Ask for Blair Redmond if you need an Acura in your life. More

Awesome experience When I found the car I wanted online I didn’t think it was going to fit into my budget. The team was so friendly and did all in their power to get thi When I found the car I wanted online I didn’t think it was going to fit into my budget. The team was so friendly and did all in their power to get this car into my price range. Couldn’t be happier! More

The right vehicle, the right price My wife and I needed a 3rd row for our expanding family. Melissa and the Hendrick team worked with us to get the best money for our trade-in and the b My wife and I needed a 3rd row for our expanding family. Melissa and the Hendrick team worked with us to get the best money for our trade-in and the best interest rate for our loan. Would definitely recommend them! More

First Class Don Smith and David Bierwirth were terrific. Found the vehicle I wanted, got it here, low pressure, great service. Very comfortable experience. Thank Don Smith and David Bierwirth were terrific. Found the vehicle I wanted, got it here, low pressure, great service. Very comfortable experience. Thanks so much!!! More

Worth the wait Melissa was our ace in the hole from the start. Between her and David, they made our car buying experience stress free and comfortable. Couldn't have Melissa was our ace in the hole from the start. Between her and David, they made our car buying experience stress free and comfortable. Couldn't have asked for a better group to buy from. More