Jay Wolfe Acura of Overland Park
Overland Park, KS
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Great Experience!!! I chose to go to Hendrick Acura for their great selection I found on-line. Nick Hernandez was very professional and helpful from the moment I met him I chose to go to Hendrick Acura for their great selection I found on-line. Nick Hernandez was very professional and helpful from the moment I met him. The MDX I wanted had to be transferred in and Nick explained the whole process to me, then listened and addressed all my many questions, and made sure I understood the process. He stayed late to work with me and also communicated often through phone and text to touch base. When the vehicle arrived, Nick and the entire staff made sure the MDX was great and I was happy with it. Overall a great experience working with Nick, Lorie and everyone at Hendrick. More
very knowledgeable dealer I have purchased 2 vehicles from this dealer, both times from the same sales person, Becky Hernandez and I have enjoyed the experience both times. I have purchased 2 vehicles from this dealer, both times from the same sales person, Becky Hernandez and I have enjoyed the experience both times. No heavy pressure, none of the typical sales tactics, e.g. "I have to run this by the sales manager", etc. They know their stuff More
Top Notch Customer Service We traded our 2010 MDX for a 2016 MDX, Sam was amazingly helpful every step of the way and made the process smooth and simple. Best car buying experie We traded our 2010 MDX for a 2016 MDX, Sam was amazingly helpful every step of the way and made the process smooth and simple. Best car buying experience to date. Lori was also very helpful and explained everything really well. They both called to follow up and make sure we are happy with our purchase. More
excellent experience We traded in our MDX for a new MDX and Sameh was our sales representative. He offered fantastic service on the phone and at the dealership. The trade We traded in our MDX for a new MDX and Sameh was our sales representative. He offered fantastic service on the phone and at the dealership. The trade was very easy and convenient. More
MDX purchase Our experience with Hendricks Acrua was more than we expected. Our sales person, Youssef, was excellent in explaining the MDX to us in both in a pro Our experience with Hendricks Acrua was more than we expected. Our sales person, Youssef, was excellent in explaining the MDX to us in both in a professional and personal nature. I would highly recommend the dealership and especially Youssef. More
Excellent service from the sales staff The sales experience was excellent...no pressure sales and very informed salespeople, Sam Youssef and Ed Plisner were very courteous, patient, and pro The sales experience was excellent...no pressure sales and very informed salespeople, Sam Youssef and Ed Plisner were very courteous, patient, and professional. Lori Hudnall was very professional as well and took care of our every question and concern when closing the deal. The only complication I had was a miscommunication about my intention to purchase extended car care and discounted oil service visits. Make sure that you check all included options in your invoice and ask corresponding questions if you are not sure. More
Simply the best The staff - the entire staff - at Hendrick Acura are welcoming, personable, knowledgeable, courteous, patient, and accountable. Nick Hernandez provid The staff - the entire staff - at Hendrick Acura are welcoming, personable, knowledgeable, courteous, patient, and accountable. Nick Hernandez provided the ultimate in customer service, genuinely working to insure I found just the right vehicle to fit my needs. A bit apprehensive of the transfer process, Nick and the staff took the time to explain things very thoroughly, and answer my many "what if.." questions. Nick made himself available to me via phone/text/email anytime - including his days off. Most importantly, he didn't do all the talking - he listened, he stayed on top of each stage of the transfer process, and he followed through with everything he promised. If you are looking for a great car buying experience, no need to look anywhere else - Hendrick Acura is where it's at - and Nick Hernandez is your man. Thanks to Lee, Mike, Lorie and all the staff for showing everyone how the car buying experience is meant to be. More
Excellent Experience Nick Hernandez made our car buying experience very easy and stress-free. In addition, he stayed long after closing time to accomodate our schedule and Nick Hernandez made our car buying experience very easy and stress-free. In addition, he stayed long after closing time to accomodate our schedule and make the experience hassle-free. His knowledge of vehicles and willingness to work with us based on our needs was very helpful. I would recommend working with him to anyone in the market looking for a new/used vehicle. Additionally, the general staff at Hendrick Acura including Lorie Hudnall were very helpful and made the entire process enjoyable. Thank you for the excellent experience...we will be back. More
A very pleasant experience. I went to the dealership on a Sunday expecting it to be closed. However, it was just opening at 12.00. A salesman approached and was very profession I went to the dealership on a Sunday expecting it to be closed. However, it was just opening at 12.00. A salesman approached and was very professional. I was used to the overbearing type and his demeanor was greatly appreciated. I didn't expect to make a purchase that day, but I did. Overall the people at Hendrick Acura were just great and unlike others I had in my 30 plus years of buying vehicles. I had never dealt with Hendrick Acura before. My immediate salesman was Andrew Barth and he answered every question I had and did not apply any high pressure tactics to me. it was my pleasure to do this transaction with him. Lorie, who handled the financial aspect of this sale was very pleasant and helpful. It was a good experience purchasing a vehicle at Hendrick Acura. More
Acura MDX Sameh Youssef and the other staff members we worked with at Hendrick Acura in Overland Park when we turned in our Leased Acura MDX and released a new Sameh Youssef and the other staff members we worked with at Hendrick Acura in Overland Park when we turned in our Leased Acura MDX and released a new MDX were great. Sameh really knew the car and its upgrades from the model I previously leased and was turning in. The mileage forgiveness is a great perk. The process was qucik and I felt like Sameh was working for our best interests. Lorie Hudnall had the paper work ready to go and the process was very easy. Walked out with an updated version of the MDX, which I know we will love. More