Jay Wolfe Acura

Super! Jordan did a SUPER job !the employees behind the food bar were also excellent and very nice. And helpful. Thanks for the great visit it was super Jordan did a SUPER job !the employees behind the food bar were also excellent and very nice. And helpful. Thanks for the great visit it was super More

Long Wait I’ve been servicing my vehicle at Jay Wolfe Acura for 8 years and normally my visits are enjoyable. I bring my car in for routine maintenance and like I’ve been servicing my vehicle at Jay Wolfe Acura for 8 years and normally my visits are enjoyable. I bring my car in for routine maintenance and like to wait for my service to be completed. On average it takes 1.5 hours. Their waiting room is great and I can usually kill time looking at the newer models of cars in the show room. I don’t know what the reason was, not did they explain but my last visit I was waiting over 3 hours. I made an appointment at 10:30am and didn’t receive my car until after 1:30pm. When I explained to the service associate I had a meeting at 12:30pm, he quickly set me up with a loaner vehicle. In the future, when I am told my car will be completed by a certain time (in this case, no later than 12:15p) I would expect the staff to contact me about the delay. My phone number was on file and I was physically waiting on site. More

Excellent customer service I asked if I could pay extra for them to clean the inside of my windows and Dusty went above and beyond and did it himself!! Kyle is awesome at helpi I asked if I could pay extra for them to clean the inside of my windows and Dusty went above and beyond and did it himself!! Kyle is awesome at helping me and my kids when we are waiting for our oil change. I just love him! More

Excellence In all the years I have owned Acura automobiles, I have had excellent service. From setting appointments, to the service required, I have not had a c In all the years I have owned Acura automobiles, I have had excellent service. From setting appointments, to the service required, I have not had a complaint. The Concierge service, the Restaurant service and amenities tops all. Excellent to say the least! Thank You More

Good visit Sam and Amir worked hard to earn my business. Josh provided assistance during finance conversation. I was a hendrick fan but I received value at Sam and Amir worked hard to earn my business. Josh provided assistance during finance conversation. I was a hendrick fan but I received value at Jay Wolfe and I perceive that they really wanted my business. More

Excellent Experience at Jay Wolfe Acura We came in to test drive the RDX and MDX. Jon was very accommodating, allowing us to drive multiple vehicles and explaining the differences between th We came in to test drive the RDX and MDX. Jon was very accommodating, allowing us to drive multiple vehicles and explaining the differences between the various trim levels. I was pleasantly surprised to find that the base model RDX had a lot of the features we wanted with a reasonable price tag. Our sales experience with Jon and Jimmy was excellent - low/no pressure and a willingness to honestly negotiate. I was very pleased with our experience. Only rated 4 out of 5 stars due to feeling rushed through the financing portion of the deal. I hope the service team measures up to the sales team, and looking forward to those complimentary paninis. More

Dead Battery Car had died three times in the past two weeks. After determining the alternator needed replacing they also noticed a cable that needs to be replaced Car had died three times in the past two weeks. After determining the alternator needed replacing they also noticed a cable that needs to be replaced. Since it wasn't in stock they gave me a loaner car until mine was repaired. More

2018 RDX Courteous, knowledgeable, and professional staff! I look forward to many happy years with my new 2018 RDX and many excellent people at this dealership Courteous, knowledgeable, and professional staff! I look forward to many happy years with my new 2018 RDX and many excellent people at this dealership. Thank you, Cedric and Jeff for making the paperwork as quick and easy as possible. More

Pleasant experience. My first visit to the service department. Jordan did an excellent job taking care of my car. Work was completed on time: oil change, rotated tires a My first visit to the service department. Jordan did an excellent job taking care of my car. Work was completed on time: oil change, rotated tires and refilled with nitrogen and winter courtesy check. Washed and vacumed interior. Waiting area is pleasant and enjoyed lunch in your cafe. More

Professional work I trust the dealership I like the fact they use quality Mobil One oil for example. I drive a lot and need to rely on the tech etc. dealership shows si I trust the dealership I like the fact they use quality Mobil One oil for example. I drive a lot and need to rely on the tech etc. dealership shows signs of good leadership. More