Jay Wolfe Acura

Thank you for listening I most appreciate that they listened to my requests. I was shopping for my teenager for a college car. I was upfront and said I need something I can p I most appreciate that they listened to my requests. I was shopping for my teenager for a college car. I was upfront and said I need something I can pay cash for. All other dealerships tried to convince me to use cash for down payment and go with small payment. Norm and Steve worked together to find me a perfect Honda CRV that had just been traded in and in my cash budget for her. And it didn't matter if I was spending $7k or $40k, I felt we were treated with the same level of service. When I'm ready to trade in and upgrade my own car I will be back. Thanks for listening guys! More

Wonderful Experience with Norm I purchased a 2019 RDX in November 2018 and I really enjoyed my experience with Norm, he was very patient because I had not completely made up my mind I purchased a 2019 RDX in November 2018 and I really enjoyed my experience with Norm, he was very patient because I had not completely made up my mind to make this purchase but he did not badger me in to making any sooner than planned. He was really good with follow up on anything I would ask of him and very pleasant all the time. I would certainly recommend him to others I know may be in the market for an Acura. More

They do excellent work, but unsure if quality > high prices The experience at Jay Wolfe service is really good and their work quality thus far has been excellent. I got a good deal on tires here, which was shoc The experience at Jay Wolfe service is really good and their work quality thus far has been excellent. I got a good deal on tires here, which was shocking, however, the remainder of their service offerings are super expensive compared to independent Asian import service centers. It's becoming difficult to say whether or not the quality of work here is so much higher than those other places to validate paying the much higher prices. More

Acura Great service. Prompt and on time. Excellent communication. Easy availability and scheduling. Would highly recommend. The staff are all very friendly. Great service. Prompt and on time. Excellent communication. Easy availability and scheduling. Would highly recommend. The staff are all very friendly. Nice facilities texting works well More

Questionable I have been participating in the oil consumption test with my 2012 MDX. I have had to add oil between oil changes so I know something is amiss. The I have been participating in the oil consumption test with my 2012 MDX. I have had to add oil between oil changes so I know something is amiss. The first time I reported the problem (when I was getting a regular oil change) the service tech reported that nothing was leaking so they recommended starting the oil consumption test. I declined at that time. A few weeks later, I received a letter from Acura saying that excess oil consumption was in fact a problem in some vehicles. I decided to proceed with the test which consists of three visits (every 1000 miles). At the initial visit, they changed the oil (it was due) and reported that it was 1.5 quarts low. The service tech also reported that my seals were leaking. I questioned that to the person who followed up with me the next day because just a few weeks earlier, nothing was leaking. She stated that she would talk to a manager and have them call me but I never heard from anyone. 1st official test - I went in 1,000 miles later and was told that it was 1.5 quarts low again. 2nd test - 1,000 miles later, it was not low at all. The final check-up, 1,000 miles later, it was not low at all either. I am skeptical that the test was done correctly. The numbers just did not seem to be consistent. At the beginning of the process, I was told that my timing belt needs to be replaced and that if my vehicle did not pass the test, they would do it for "$X.XX". They also told me that they would change the oil seals for "$X.XX" at the same time. I can't help but wonder if when they didn't think I would let them do these services, that affected the test. I certainly hope that is not the case but I have little trust in what they tell me is wrong with my vehicle. More

Very Pleasant Used Car Buying Experience I went to purchase a used Acura that I saw online. The car was a little lower than priced online. I told them what I was looking for and they did not I went to purchase a used Acura that I saw online. The car was a little lower than priced online. I told them what I was looking for and they did not try to sell me up. I enjoyed the no haggle pricing on used, with only 1 small purchasing fee that I was told about upfront (most dealers have multiple additional fees); My sales guy, Norm was the ultimate professional, really easy going and did not pressure me at all. He was upfront, answered all of my questions and got me out of there with my car fast. Josh the Finance Manager got me a great deal that I was just blown away buy. He also did not haggle me into purchase warranties and packages that I did not want. He let me make my decision and understood my goals and I appreciate that. I also like the additional benefits I will get with purchasing a Certified Used Vehicle through Jay Wolfe, 10 free oil changes, free tire repair and replacement ect. I am looking forward to my relationship with Jay Wolfe Acura. More

New RDD Drew was great! He was very helpful and up front throughout the buying process. He made sure I had everything I needed and was happy. I would definite Drew was great! He was very helpful and up front throughout the buying process. He made sure I had everything I needed and was happy. I would definitely work with Drew again More

Great service as usual I really appreciate the service I receive when I go to Jay Wolfe Acura. I feel like they value my time and work very hard to make sure I have a great I really appreciate the service I receive when I go to Jay Wolfe Acura. I feel like they value my time and work very hard to make sure I have a great experience. More

Nice Dealership Jay Wolfe Acura is a very nice dealership with friendly workers. I worked with Gretchen Jammiggeh and Jim Mattson, and they are both very communicativ Jay Wolfe Acura is a very nice dealership with friendly workers. I worked with Gretchen Jammiggeh and Jim Mattson, and they are both very communicative and patient. More