
Jay Wolfe Acura
Kansas City, MO

Filter Reviews by Keyword
By Type
Showing 2,308 reviews
Exceptional Service Very professional and personable as well! I always ask for Dusty....he explains things very well and I trust him. Thank you Dusty, you ROCK! Very professional and personable as well! I always ask for Dusty....he explains things very well and I trust him. Thank you Dusty, you ROCK! More
Friendly People are very friendly and explain very well what needs to be done. The wait was longer than I expected but still within a reasonable amount of time People are very friendly and explain very well what needs to be done. The wait was longer than I expected but still within a reasonable amount of time. More
Excellent service Service was for an oil change. They did a comprehensive multi-point inspection; tires, brakes, alignment etc. Very professional friendly service advis Service was for an oil change. They did a comprehensive multi-point inspection; tires, brakes, alignment etc. Very professional friendly service advisor. There is a comfortable waiting area with a staffed snack bar that serves complimentary breakfast and lunch items. More
Excellent Best service visit ever! The friendliest staff, they executed task with transparency efficiency and timeliness. They stayed in constant communicatio Best service visit ever! The friendliest staff, they executed task with transparency efficiency and timeliness. They stayed in constant communication updated our family when all work was completed! More
Service appointment Have been using this service department for over 20 years. Very conscientious staff who are very professional and take care to make sure everything is Have been using this service department for over 20 years. Very conscientious staff who are very professional and take care to make sure everything is addressed to your satisfaction. More
Service fine. We had no problem with the service - our car was in and out as promised, and nice and clean. Unfortunate issue with our car though. We had no problem with the service - our car was in and out as promised, and nice and clean. Unfortunate issue with our car though. More
Routine maintenance for vehicle Service was quick, car was clean afterwards!! And gave a nice heads up for maintenance that will he needed next visit!! Thanks Dusty we enjoy working Service was quick, car was clean afterwards!! And gave a nice heads up for maintenance that will he needed next visit!! Thanks Dusty we enjoy working with you!! Only issues we had was with scheduling and Dusty got that taken care of for us!! More
Maintenance service I didn't have to wait for my service rep, and the wait time was less than expected. The waiting room was very comfortable and accommodating. I didn't have to wait for my service rep, and the wait time was less than expected. The waiting room was very comfortable and accommodating. More
Norm Made It Painless! I' had been looking for a late model Acura RDX with low mileage at a good price for several weeks, and discovered one on the Jay Wolfe website. I firs I' had been looking for a late model Acura RDX with low mileage at a good price for several weeks, and discovered one on the Jay Wolfe website. I first spoke with Jim Mattson, the sales manager, and Jim made an appointment for us to meet with Norm Dean, who was our sales representative. We were trading in our 2012 RL with very low mileage and I explained to Norm that we wanted the best possible trade-in terms he could offer. I also wanted the transaction to be simple and quick since we were paying cash for the difference. Norm hit a home run on every level! The trade-in value was very good (I had checked with other dealers), as was the price on the new car, which was in perfect condition. Josh Gurney made the finance part of the discussion quick and easy. In short, the overall experience was pleasant and totally painless thanks to Norm, and the support he received from Jim and Josh. Our service rep at Jay Wolfe Acura, Dusty Hancock, also is excellent (we've owned several Acuras!). We'll keep coming back to Jay Wolfe. More
Outstanding experience top to bottom White glove service made us feel welcomed and special. We walked in very hesitant not having purchased a new car in 25 years, the team made us feel w White glove service made us feel welcomed and special. We walked in very hesitant not having purchased a new car in 25 years, the team made us feel welcome and comfortable. We ended up buying two cars. Outstanding job! More