Jay Wolfe Acura

Our family has purchased 4 vehicles from Jay Wolfe and always have a great experience. They worked with us and found a way to make the transaction a great experience for everyone. always have a great experience. They worked with us and found a way to make the transaction a great experience for everyone. More

I have done business with this particular dealership for 16 years and have documented maintenance costs exceeding $60,000 dating back only a few years. In totality over the years, my maintenance border $80 16 years and have documented maintenance costs exceeding $60,000 dating back only a few years. In totality over the years, my maintenance border $80,000-$100,000. I have purchased 5 from and serviced 6 automobiles at this dealership. My parents and son have also purchased automobiles from this dealership upon my recommendation. Most recently, after a $2000 maintenance visit in late September, 2020, I was told my 2014 RLX required a new (used) motor. It was communicated to me that a few of the contributing factors could include: (1) Not checking my oil levels at every fill up. (2) Being over a scheduled oil change once by 3000 miles. (3) The vehicle was bought used vs new (although Acura Certified). Considering my documented and very thorough maintenance history, it didnt add up. So, I inquired as to the real cause because the three possible causes outlined above is a bunch of double speak nonsense. Yet, no one knew nor was anyone willing to provide me an answer other than "it wasnt us"...and subsequently, they offered $1000 toward the $6000 used motor replacement which is called "costing it out" meaning it cost the dealership essentially nothing. My proposed solution was to hire an independent engineer to inspect the motor and to provide us the cause. If I caused the damages, I'd pay 100%; if the dealership caused the damages from the earlier $2000 maintenance visit, they would pay 100%. Or, I would accept 50%/50% contribution...which calculates out to a $1950 difference to avoid further delay. I was told a stern "no" with it being communicated that it had nothing to do with the dealership. I disagree but I needed my car back so I agreed to the used motor as a replacement and subsequently paid $4931.93. My service writer, Dusty, is and has always gone above and beyond. Here, it was obvious that his wings were clipped. I would follow him to whatever dealership he worked for. Matt, the service director, tried to solve the issue but he was too motivated by telling me "no" while saving money or his reputation on the back end. Customer interface is not his forte. Jimmy, my salesman, has always been top notch to me and has advocated on my behalf...until now. His follow up has been over promised and most definitely underdelivered upon. Lee Hubbard, Managing Partner, refused to call me back after I left a voice message on his office phone. Rather than call me back personally, for which I asked, he had Matt call me. It's obvious Lee and the dealership blow hot air pre sale and cowers on the back end when the rubber meets the road. If you're an Acura person, go to Hendrick...see Dean Sadler... and avoid the double talk promises at this dealership. More

Very calm, pressure-free transaction. I came in about 99% certain of the Acura that I wanted to purchase, and the dealership had exactly what I was looking for in stock. Norm Dean (salesperson) was very 99% certain of the Acura that I wanted to purchase, and the dealership had exactly what I was looking for in stock. Norm Dean (salesperson) was very attentive, and also provided a stress-free encounter. I had dropped by in the afternoon and was able to drive away in my new Acura later that same day. More

If I could give a negative rating, I would! Expressed interest in an RLX (initially) over a week ago, gave them my trade information, then waited (and waited, and waited) as they said "we want to get the interest in an RLX (initially) over a week ago, gave them my trade information, then waited (and waited, and waited) as they said "we want to get the best deal possible for your trade." As of today (Oct 4), I am still waiting on that phone call! But its way too late now..........I took my business elsewhere. Not impressed at all! Good thing I decided not to drive the 4+ hours from where I live...........I would like a call from senior management regarding this lack of customer service. Thank you. More

Norm Dean is the consummate professional who made my experience purchasing from Jay Wolfe Acura one of the most stress free and enjoyable I’ve had. experience purchasing from Jay Wolfe Acura one of the most stress free and enjoyable I’ve had. More

Not impressed so far. After several years of great service with Molle VW, we are really having a hard time with the lack of good service from this place. Our oil cap was not replaced after an oil chan service with Molle VW, we are really having a hard time with the lack of good service from this place. Our oil cap was not replaced after an oil change. We had the auto back gate fixed and the gasket was torn, dirt on the material and not clamped back in correctly on the plastic pieces. No one calls to let us know when our parts are in. We have to call. We do not get status updates on when the car is ready. We have to call them. For one thing to be fixed I feel like we end up having to drive back at least 2-3 times. Hopefully this will improve. More

Norm was an excellent & generous sales representative who enabled me to get my dream car at such a young age. Many years to come with Acura😄 enabled me to get my dream car at such a young age. Many years to come with Acura😄 More

Norm was so helpful and made sure I found the exact MDX Norm was so helpful and made sure I found the exact MDX I was looking for. He was so patient and positive. Very good experience Norm was so helpful and made sure I found the exact MDX I was looking for. He was so patient and positive. Very good experience More

I worked with Norm for my RDX. Norm made the experience very positive and I would recommend working with Norm if you need a Consultant. His product knowledge is great> very positive and I would recommend working with Norm if you need a Consultant. His product knowledge is great> More

I am very happy with my new Acura RDX from Jay Wolfe, and I appreciate Norm Dean’s help in finding just the car I was looking for. I appreciate Norm Dean’s help in finding just the car I was looking for. More