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Jay Wolfe Acura

Kansas City, MO

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2,308 Reviews

1029 W. 103rd St

Kansas City, MO

64114

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Showing 2,308 reviews

May 28, 2014

MDX Purchase Jim Mattson and Scott Hagen helped my husband and I purchase a new MDX yesterday. They were both extremely knowledgeable and courteous. They could n More

by Mia888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Mattson, Scott Hagen
May 27, 2014

Service My service advisor Ross was very easy to work with. I was unhappy with a previous advisor I had worked with, and actually had considered taking servi More

by tdegnan
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross in service, Ros Davis
May 25, 2014

Fixed tire Asked for rear tire to be replaced + oil change. Was quoted a time of 1 hour and 15 minutes including cleaning. Received car within an hour and 20 mi More

by johncallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Mitchell, Emily Lewellen
May 23, 2014

Luxurious experience! Professional, all frills dealership. Strongly recommend Jay Wolfe Acura! My experience was low-pressure, unlike a typical car dealership. They offer y More

by Eliza1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lee, Danny, Danny Martin, Courtney Lee
April 12, 2014

Jay Wolfe Experience Service and experience were great. Facilities were new and updated; staff was friendly and helpful; amenities were the best. Staff keeps custpmers More

by exmil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ros, Ros Davis
April 11, 2014

Problem fixed I brought my car in for what turned out to be a faulty power steering pump. Service worked great with me and the waiting area was very comfortable an More

by amybriscoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew, Matt Mitchell
April 11, 2014

Phenomonal This organization and these folks are amazing. I was taken care of from the moment I arrived. Honestly, there were moments I felt like I was being t More

by gstevensonmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan and Ross, Ros Davis, Dan Keairns
April 10, 2014

Stay Away! DO NOT buy a car here or in Springfield! They will rip you off every time you go in for your free oil changes. They will try to "recommend" things tha More

by Karen KCMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Many in service
Apr 11, 2014 -

Jay Wolfe Acura responded

Karen, I would like to speak with you regarding your experience. I have been an employee at Jay Wolfe Acura for over 19 years and I am trying to understand exactly what happened. As you you can see by the numerous positive reviews that we have had over the years, your experience is unusual and I would really like to speak to you further about it. As a dealership we have received Acura's highest award as a "Dealer of Distinction" 16 times which puts us in the top 5 of the Country among Acura Dealerships for exceeding extremely high levels of not only Sales satisfaction but also in Service and Parts which is in direct contrast to your review. You can contact me directly on my mobile phone or email. Jim Mattson Sales Manager Jay Wolfe Acura 913 579 4976 mobile jmattson@jaywolfe.com

April 10, 2014

Great Dealership and Service Jay Wolf Acura meets and exceeds expectations. Being a woman, I have never felt taken advantage of and am always treated with respect. After any ser More

by flyhigh2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinton Sutton, Quintin Sutton
April 09, 2014

Upon arriving at the dealership, I entered the service department through open doors and was greeted in a very cordial manner. Upon the completion of the service, Rachel called me and told me my car was More

by Lindas2010RDX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel, Rachael Boggs
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