Jay Wolfe Acura

Performance Review My father worked with Jay Wolf Acura many years ago and had a series of bad experiences. So much so that he took his business to Superior Acura. I r My father worked with Jay Wolf Acura many years ago and had a series of bad experiences. So much so that he took his business to Superior Acura. I recently needed to have some service completed and thought since Jay Wolfe was closer I would give them another shot. Dusty Hancock was my Service Manager and he did an excellent job. He went above and beyond when he personally brought my car to me when the service was completed. This little added touch of customer service has made me reconsider working with Superior Acura or Hendrick Acura and change to Jay Wolfe Acura for my service needs. Please feel free to reach out to me if you have any additional questions. I can be reached at 816-674-7671. Respectfully, Rick Wilbanks More

Great sales and service experience Danny Martin, Emily Roy, the finance manager and Quintin in service were very helpful and friendly. They all get 5 stars from me. I have only owned th Danny Martin, Emily Roy, the finance manager and Quintin in service were very helpful and friendly. They all get 5 stars from me. I have only owned the car a few weeks but decided I wanted windows tinted so Danny made the appointment for me and arranged for a loaner. The lounge is lovely too. More

Only one complaint I have only one complaint of the entire experience. On the first day that we took the car in for an appointment (8 in the morning), I had not heard a I have only one complaint of the entire experience. On the first day that we took the car in for an appointment (8 in the morning), I had not heard anything from anyone by about 4:30, so I called the service department. That person indicated that the car was finished. I rushed like crazy to get to the service department by 6:00 PM that evening....only to find Quinton who said the car was still being tested. Don't know where the breakdown occurred. that's my only criticism...everything else was good and professional. More

A-1 maintenance service appointment I was easily able to make my appointment at a convenient time. When I arrived I was taken care of immediately and escorted to the waiting area where I was easily able to make my appointment at a convenient time. When I arrived I was taken care of immediately and escorted to the waiting area where I was treated to a delicious sandwich. My wait time was short, the service was explained to me by a friendly service representative and the cost was reasonable. The service department washed and vacuumed my car, too so it was a pleasant and positive visit. More

Another excellent service visit Dusty was great. I've had him as my service advisor before, and he's always patient, explains things thoroughly, and never makes you feel rushed. I Dusty was great. I've had him as my service advisor before, and he's always patient, explains things thoroughly, and never makes you feel rushed. I appreciate him being so customer focused. It's so hard to find that mindset these days. I'd hire him in a second. It's another reason why I can't imagine buying my next car anywhere else. More

Tom Roche Review I saw Tom at a bagle store in Fairway after mass one Sunday and told him I was planning to by a VW Toureg. He quickly gave me facts on resale vales o I saw Tom at a bagle store in Fairway after mass one Sunday and told him I was planning to by a VW Toureg. He quickly gave me facts on resale vales of the VW vs the MDX, the optional 3rd row of seating, and higher quality of the MDX. All in 1 minute standing in line for a bagle! Tom sold the trip to the showroom. He did not buy my bagle, however. On the show room floor Tom was excellent in giving the feature descriptions. He also has the ability to offer consulting vs. just sales, which all of us in the sales profession strive for; thus the feature benifit (or lack of) informaiton from Tom guided me through the options quicly. On my question about the difference in the price of a 2014 and a 2015, he mentioned that present difference would not be as great when I went to sell the MDX. I realized I was only thinking of the present difference in price an not the future difference in price between the two modle years when I went to sell the MDX in 4 or 5 years. I went with the 2014. Finally, I mentioned that Edmonds had stated the 2015 MDX had a new engine and some added aluminum panels. Tom was concerned that this is not the case and did look up the article. I was reading a review on the 2014 and Tom corrected me. More

Jay Wolfe Acura Service 6-23-14 Once again, I was extremely pleased with the outstanding and professional service provided by Jay Wolfe Acura. They are very responsive and I highly Once again, I was extremely pleased with the outstanding and professional service provided by Jay Wolfe Acura. They are very responsive and I highly recommend them to our friends in Overland Park and Leawood. Keep up the good work and please extend my thanks to all of your fine staff. More

Great service team Dusty is my favorite. He remembers my name (like a Starbucks barista) and seems genuinely happy to help me. I know he will ensure I am well taken ca Dusty is my favorite. He remembers my name (like a Starbucks barista) and seems genuinely happy to help me. I know he will ensure I am well taken care of. Quite frankly all the service team members are super. I just met a new guy at this visit and I have had a lady help me in the past before who is excellent. Keep up the good work, I will continue to have my cars serviced there (I have purchased 4 Acura's there and service all of them there!) More

Transmission flush and oil change I had put off get the transmission service but agreed to get it done this time. Oil change and transmission were both done in just over and hour. Du I had put off get the transmission service but agreed to get it done this time. Oil change and transmission were both done in just over and hour. Dusty was really informational. I need new tires and we had a very informational conversation regarding cost and manufactures. I walked away with a very positive feeling! Good job! More

B12 service Excellent and timely service was provided. Ros explained all of the service technicians observations and recommendations to my satisfaction. I would Excellent and timely service was provided. Ros explained all of the service technicians observations and recommendations to my satisfaction. I would certainly recommend Jay Wolfe Acura and Ros Davis to any of my associates. More