Jay Wolfe Acura

Great salesteam Team very friendly. Went to look at a new truck, ran into sales manager who took me on a test drive. Handed me off to jimmy who worked with me to pu Team very friendly. Went to look at a new truck, ran into sales manager who took me on a test drive. Handed me off to jimmy who worked with me to purchase the truck. Very professional. Will check out dealership when looking for next vehicle. More

Always a pleasant and professional experience Dusty is outstanding. Provides confidence-inspiring service and communication. Waiting area is very nicely set up, and the free sandwiches/snacks/br Dusty is outstanding. Provides confidence-inspiring service and communication. Waiting area is very nicely set up, and the free sandwiches/snacks/breakfast items are a very nice and welcomed touch. Even though a loaner didn't happen to be available this time (last minute scheduling on my part), I love the loaner program. It makes all the difference to me as to where I want to have my car serviced. More

Excellent customer service! I just bought my second acura from Jay Wolfe Acura. I would absolutely recommend this dealership for the amazing customer service. Everyone in the s I just bought my second acura from Jay Wolfe Acura. I would absolutely recommend this dealership for the amazing customer service. Everyone in the sales department are extremely helpful especially Jon Stout! The service department has always been amazing as well. Overall very happy with my second car buying experience and will keep going back. More

Outstanding Excellent friendly and quick Service. I especially appreciated being able to eat lunch for free while working comfortably in the lounge. He came and Excellent friendly and quick Service. I especially appreciated being able to eat lunch for free while working comfortably in the lounge. He came and gave me an update halfway through the appointment so I knew when to expect the car to be ready. More

brake service I was given a wonderful loaner car while my car was being taken care of... Everyone is more than just professional; they are personable, friendly...a I was given a wonderful loaner car while my car was being taken care of... Everyone is more than just professional; they are personable, friendly...and just make you feel like family! I just love Dusty! He is so sweet. He took the time to call me to explain all the work details and all the charges that I was having... and he went out of his way to find every available option with insurance policies, warranties, etc. More

A fast, painless and totally satisfying experience I brought my MDX in at the appointed time for my A1 service. I, was warmly welcomed and Dusty (an amazingly excellent service tech who has always giv I brought my MDX in at the appointed time for my A1 service. I, was warmly welcomed and Dusty (an amazingly excellent service tech who has always given my wife and me the best service and attention possible) registered my vehicle and invited me to the cafe to relax and have some breakfast while I waited. In less than the time I expected, the service was completed and my car was washed and ready for me. This was as good an experience as anyone could possibly expect from a service ddepartment and a "personal service tech". We have purchased 4 Acuras from Jay Wolfe and have been totally satisfied with the performance of the vehicles and the excellent service that has been provided to us. Thank you, Dusty!! More

Smooth process, very friendly My appointment went very smoothly and their time estimate was very accurate. The lounge is a very comfortable quiet space to spend time waiting - I ac My appointment went very smoothly and their time estimate was very accurate. The lounge is a very comfortable quiet space to spend time waiting - I actually look forward to it! More

Purchased a Pre-Owned Vehicle We had a appointment and knew which vehicle we were interested in. We verified that it was available before making the hour drive to look the vehicle We had a appointment and knew which vehicle we were interested in. We verified that it was available before making the hour drive to look the vehicle over. We were welcomed at the dealership and directed to Steve. He told us that Jimmy would take care of us. Jimmy did a great job and was a pleasure to work with. The reason this is not a 5 star rating is because it took a very long time to complete the deal [over 4 hours]. Also when we got home we found that the second key fob would not work [needed a new battery] and the home link system was not working [still waiting on a resolution for this]. We also thought that a deeper detailing should have been done. It is our plan to pay off the financing as soon as possible and noticed after we had signed that there was a specific sentence that would have guaranteed that we would not have paid any interest if we paid off the loan in a specific time period but it was not pointed out to us. More

Unsure how to rate the service department This is my second experience servicing my new 2019 RDX at Jay Wolfe Acura. My first visit was very disappointing because although the work they did w This is my second experience servicing my new 2019 RDX at Jay Wolfe Acura. My first visit was very disappointing because although the work they did was great, they left numerous black handprints all over the light grey inner liner of my new vehicle. They did clean it up when I pointed it out to them, but I had to repeatedly bring it back to their attention because they missed cleaning off some remaining black marks. When I left a follow-up voicemail and email message for the service manager about my experience, I was ignored with no return communication. I was just hoping they would let me know they were sorry for how they treated my vehicle and had policies in place now to prevent that in the future. Scared to bring my SUV back to Jay Wolfe, I had subsequent warrantee service performed by a competitor that was done very well. With trepidation I brought my vehicle back to Jay Wolfe for this service because it was covered by my new car agreement specifically with them. They did great this time and Dusty was great to work with. Work was done well with no black marks in the vehicle! More

oil change I answered this earlier. That was before I went to the garage and found a big oil spot on the floor. Your a forty minute drive for me. I'm not about t I answered this earlier. That was before I went to the garage and found a big oil spot on the floor. Your a forty minute drive for me. I'm not about to come back and have you tighten the drain bolt. I did it myself. Not loose but loose enough to leak OIL on my FLOOR!!! Now I get to clean the floor. You have been nothing but GOOD to me since I owned the car. BUT NOW More