Jay Wolfe Acura

I worked with Norm Dean to find the perfect vehicle at the right price. He was diligent in making sure I understood all the features. I felt I was treated fair on my trade-in and by the finance department the right price. He was diligent in making sure I understood all the features. I felt I was treated fair on my trade-in and by the finance department. Two weeks after buying my car, I ran over a nail. The tire was ruined, but John McLaughlin in the service department took excellent care of me. I was impressed by the efficiency of this department. Overall I am totally happy with my experience and highly recommend Jay Wolfe Acra. More

Just purchased a 2021 Acura. Its a great vehicle. The service was not conducted in a professional manner and their level of expertise was lacking in the Acura fleet. Additionally, they were not transpare service was not conducted in a professional manner and their level of expertise was lacking in the Acura fleet. Additionally, they were not transparent and borderline deceitful in the their description of the services they would provide. Would recommend staying clear of the dealership in the KS Metro Area More

Norm and the rest of the staff made the process of buying our vehicle smooth and comfortable. We never felt pressured to buy anything and Norm took the time to help us find something we really appreciate. our vehicle smooth and comfortable. We never felt pressured to buy anything and Norm took the time to help us find something we really appreciate. More

It was great service and we found a vehicle we loved. Norm Dean was fantastic to work with and treated us very well. We were able to test drive multiple vehicles and he located the perfect match for us. Norm Dean was fantastic to work with and treated us very well. We were able to test drive multiple vehicles and he located the perfect match for us. More

My new RLX is great. The whole process of working with James Carpenter at Jay Wolfe Acura was very easy. I appreciated the no pressure approach and how easy it was to work with him and the finance guy as James Carpenter at Jay Wolfe Acura was very easy. I appreciated the no pressure approach and how easy it was to work with him and the finance guy as well. More

I had been wanting an Acura TLX for a while now. Norm was my salesperson and provided a great experience for me from beginning to end! my salesperson and provided a great experience for me from beginning to end! More

First I’d like to preface by saying we had a wonderful experience purchasing a vehicle 6 years ago that we decided to come back when we wanted to upgrade. We went in 1.5 mths ago after we saw a vehicle we experience purchasing a vehicle 6 years ago that we decided to come back when we wanted to upgrade. We went in 1.5 mths ago after we saw a vehicle we were interested in. The sales woman was very helpful and they were willing to fix some minor issues with the vehicle. We put a deposit down and waited for the issues to be fixed which was a few days later. The whole process the evening was quick and easy and we thought everything went well. That’s when we found out it didn’t. They never put our deposit towards the point of sale nor refunded us for the $500 deposit. It took MULTIPLE calls to finally get it refunded. Then we received the title work as well as the sales tax check. We were told it would be 4 days but took over two weeks (not too worried about that). However we were also supposed to get a refund from the unused gap insurance from our previous vehicle. The finance guy said it would be included as that is their policy. It is not shown on the receipt. I tried calling and left a message. Never received a call back and just called AGAIN and left another message two weeks later. Still waiting on a response. Also my husband was asked to provide customer feedback and provided an 7/10 review stating the whole deposit issue. He received a call asking for him to change his review to 10/10 and they sent us some photo session to make up for it. He did not as it was an honest review as is this one. I truly hope no one else has issues like this and have a better experience. Our next vehicle will not be purchased here! More

I had wanted an Acura for a very long time and constantly stalked the Jay Wolfe website. I finally took the plunge and emailed Emily who was very prompt and helpful with answering my questions on the RDX mo stalked the Jay Wolfe website. I finally took the plunge and emailed Emily who was very prompt and helpful with answering my questions on the RDX models I was looking at online. When I finally came in to the dealership, Norm was very pleasant, knowledgeable and fair with the amount offered for my trade in. I really appreciate the hassle-free negotiation and I never felt pressured. When I came back on Monday to sign and pick up the car, everything was ready for me and working with Jeff in finance was a breeze. No pressure there as well. I was in and out with my new RDX in about an hour. Easiest car transaction I’ve ever had and I love my new RDX. Thank you! You’ve earned my future business. More

I had been looking for a TLX A-spec AWD and found the car online and called Jay Wolfe ACURA about the vehicle. It was listed at one price and after driving an hour and a half to look at it, they said the int online and called Jay Wolfe ACURA about the vehicle. It was listed at one price and after driving an hour and a half to look at it, they said the internet department listed the car for the wrong price. After the salesman showing us “how good a deal” this AWD A-spec was by showing us other FWD ones, we agree to the amount with a window tint. I specifically asked if this vehicle was AWD because we live in MO out in the country and I need to get around. The salesman told me the All Wheel Steer was the exact same as AWD. It’s just Acura’s version of it. 3 months later, we have all this snow and my vehicle will not go anywhere. It spins and gets stuck. My husband has the car scanned and it is FWD!! None of my original paperwork says FWD anywhere!! I called and spoke to a manager about the issue and was told too bad pretty much. Offered cars not even close to the caliber of car I wanted and thought I was buying. I was then offered $25,000 for the car I just paid $32,000 for because it was FWD. I was also offered an A-Spec with double the miles in an AWD system at $28,000. I asked if they saw an issue with the pricing. Why would I have paid $32,000 for a FWD vehicle at an AWD price? I offered to pay for the mileage and usage of what I put on the vehicle if they would buy it back, but no. I am very frustrated with being over charged for a vehicle I was told was something different, and then offered way less because of their mistakes and lies. It’s rude and disrespectful. More

My story sounds very similar to the gentleman's posted below in Nov 2020. I have been a Jay Wolfe customer for 33years and we have bought 5 new vehicles from them in that time. My older Civic was totaled below in Nov 2020. I have been a Jay Wolfe customer for 33years and we have bought 5 new vehicles from them in that time. My older Civic was totaled out in an accident in mid-2020 so I decided to buy a "pre-owned" acura to replace it. The Overland Park dealership advertised a 2010 TSX which appeared to be in pretty nice shape, with about 133K miles (not that many for an Acura or Honda!) and only 2 owners. I test drove it and decided to buy it. However, due to the "high mileage" they only offered a 1000 mile/30 day warranty. I drove it for about 3500 miles the next few months and suddenly the transmission went out! When I called the dealership about this, they connected me to Jim Mattson, the Sales Mgr. I explained the situation to him and questioned how "thorough" their used car check was before they put this car on their lot. He stated that it underwent "a multi-point check" and close examination, as well as a review of the service records, before any car was put on Jay Wolfe Acura's lot for sale. Jim then told me he would have Matt Donovan, the Service Mgr, call me. Matt stated that since the 1000 mile warranty had expired the best he could do was source a used transmission for it. I questioned whether the car had really been "thoroughly" checked before putting it on the lot and he repeated the same line as Jim Mattson. Matt later called to say he had located a used transmission and that they could install for $2900! I suggested they help me with the cost since I was a 33 year customer and had only driven the car 3500 miles, but Matt stated that they already had a "$1000 of unrecovered cost" in the repair and could not do any more than that. So I decided to call Lee Hubbard, the General Mgr, but they would not connect me to him and said "he doesn't take messages.". So I wrote an email to Lee Hubbard and Jim Mattson, but apparently Lee is too busy to speak to a 33 year customer and, instead, had Matt Donovan answer my email. I understand the car I bought was used, with 133K miles on it. And anything could happen as soon as you drive off the lot. But I thought 33 years of customer loyalty was worth something to Jay Wolfe. Apparently not! As a result of the way I was treated, I will no longer do business with Jay Wolfe, which I regret. More