Jay Wolfe Acura

Great purchase experience! Within minutes of stepping on the lot and meeting Julio, he pointed us straight to the car my wife had been looking for. We picked up the car on Monda Within minutes of stepping on the lot and meeting Julio, he pointed us straight to the car my wife had been looking for. We picked up the car on Monday and the wife couldn't be happier. Great experience working with Julio! More

This time it was ok This visit, my advisor John was great. But I'll be honest, I am not at all impressed with the so called "white glove" service that was promised. Calls This visit, my advisor John was great. But I'll be honest, I am not at all impressed with the so called "white glove" service that was promised. Calls back are delayed and for the most part, it seems that a lot of people are new and unsure on what to do. Example, I scheduled this appointment, called back a day later to ask a question, and they didn't even show me having an appointment. Accidents happen, but when you spend this type of money on a vehicle and service plans with a promise, you expect just that. I have purchased vehicles from non-luxury dealerships in the past and had much better luck. More

Customer Relationship and Service My wife and I have purchased our 9th Acura (8th with Jay Wolfe) and we are very impressed with the focus on the customer and meeting their objectives. My wife and I have purchased our 9th Acura (8th with Jay Wolfe) and we are very impressed with the focus on the customer and meeting their objectives. The staff of Jay Wolfe values a long term relationship and acknowledges the value that we as customers bring to the dealership. In addition, the focus on customer satisfaction is above and beyond what someone may think of from a automobile dealership. From the Owner on down, all personnel involved in our transaction worked personally to ensure that my wife and I purchased the car that meet our objectives and even went the extra mile when we were second guessing ourselves on our the model purchased. Upon my notification to the New Car Sales Manager of our feelings he stepped up and helped get us in to the model that did meet our needs even though we had purchased another model. Extraordinary customer service!!! More

Best first impression Dillon was great! He had a positive attitude and was pleasant to interact with. The waiting area is extremely accommodating. This was my first visi Dillon was great! He had a positive attitude and was pleasant to interact with. The waiting area is extremely accommodating. This was my first visit and I was very impressed. More

Great Sales and Leadership team Tom Roche was a excellent sales person. Not pushy, very helpful and knowledgable. Made car buying extremely easy. Very honest, ethical dealership - fe Tom Roche was a excellent sales person. Not pushy, very helpful and knowledgable. Made car buying extremely easy. Very honest, ethical dealership - felt very comfortable and trust what they say and are very accountable. More

got me right in and treated me with great hospitality Excellent service and support as well as hospitality in the waiting area. From start to finish my questions were answered and all details were covered Excellent service and support as well as hospitality in the waiting area. From start to finish my questions were answered and all details were covered. More

Service I arrived early - was out early - Great experience! I had ended my Lunch appointment early, and arrived way too early for my appointment, I was accepted, and out in an hour for my oil change - As always I had ended my Lunch appointment early, and arrived way too early for my appointment, I was accepted, and out in an hour for my oil change - As always, great service all around! More

Excellent Service Jim went the extra mile to make my new lease as streamlined as possible. Jimmy was extremely helpful in giving me an overview of the new options on m Jim went the extra mile to make my new lease as streamlined as possible. Jimmy was extremely helpful in giving me an overview of the new options on my 2016 MDX. Thanks to both of you! More

Exceeded expectations Upon learning that more work on the car was needed than what was scheduled, the service agent arranged to have it all done in essentially the time sch Upon learning that more work on the car was needed than what was scheduled, the service agent arranged to have it all done in essentially the time scheduled for the original appointment. More

Satisfied with our experience The Internet was down and someone had lost the key to the vehicle we were purchasing so the total time to purchase our vehicle was a little over 5 hou The Internet was down and someone had lost the key to the vehicle we were purchasing so the total time to purchase our vehicle was a little over 5 hours. These issues were out of the control of the dealership but when added to the haggling process of a trade in, it made for a long day (and we even used a car buying service which should have decreased our time spent with purchasing the vehicle). Everyone was friendly and apologized for the inconvenience. The dealership has nice amenities and we are hopeful that when we take our vehicle in for routine service that it will not turn into an all day affair... More