Jay Wolfe Acura

I am very pleased with my experience Because I think I had good service. My doors would not open with my remote, so I brought it here and the job was taken care of. The timing was reasona Because I think I had good service. My doors would not open with my remote, so I brought it here and the job was taken care of. The timing was reasonable, so I am happy. More

Fast and Efficient I really liked my Service Advisor, Dillon R. and I would ask for him again. Upon entering the garage, I was greeted by a nicely dressed gentleman, whi I really liked my Service Advisor, Dillon R. and I would ask for him again. Upon entering the garage, I was greeted by a nicely dressed gentleman, which was very nice. I know the advisors are busy running around and to have that initial greet was unexpected and nice. I did have oil on my driver's side mat from the technician's feet that I wasn't super happy about. The real only thing I wasn't super impressed with was outside the service department. I like the fact that the clients have an area to do work, read, relax, etc. However, the "group" running the concierge area were a little on the loud side. Their discussions of their upcoming events isn't anything I cared to hear. Overall, great experience! More

Loved buying this car ! It was a good experience that was quick, informative, helpful. Just overall, great salesman; who helped me buy a car right away. I had done my homewor It was a good experience that was quick, informative, helpful. Just overall, great salesman; who helped me buy a car right away. I had done my homework and he did his job very well. I would recommend him and the dealership ! More

Service RDX Great experience with Service Department today!! Just one of many reasons why we have been Jay Wolfe customers for over 10 years. Thanks and keep up t Great experience with Service Department today!! Just one of many reasons why we have been Jay Wolfe customers for over 10 years. Thanks and keep up the good work!! More

Used to be 5 star I've been a customer for 9 solid years. The effeciency and customer service of this dealership has taken a nose dive in the last 3 years. I took my ca I've been a customer for 9 solid years. The effeciency and customer service of this dealership has taken a nose dive in the last 3 years. I took my car in on a Tuesday morning at 8:00 am for "an 1 hour appointment" because the navigation unit had quit working and check emissions light was on. Upon checking in it was determined my car would be needed longer and I was given a loaner. I appreciate the loaner but I had I known I would be leaving my car I would have removed my two car seats, stroller base, garage door opener, keys from keychain, etc prior to the appointment, but instead was left to do that last min with my newborn baby. I was contacted Wednesday and told my navi unit needed to be replaced so they were waiting on warranty approval and that they had spent (and would be charging me for) an hour figuring out the emissions light was due to a lose gas cap... Hello! Wouldn't that be one of the first things they check?? Thursday I call my service rep only to get voicemail and no returned call. At the end of the day i call to check why no word or returned call only to learn my rep was off that day and no one could access my record to give me an update. What? There needs to be some contingency planning there! Long story short, my car that I had dropped of on Tuesday first thing was ready Friday at 4:57pm. I pick it up on SaturdAy. Get in the car Sunday and the navi screen is flashing black and white screens- totally not working! Take the car back in the following day (Monday) and they had my car until The following MONdAY!! They had my car for TWO weeks! That second week I had an AWESOME service rep, Dusty was his name. He kept me informed through the week and help me move all my car seats and and other junk to the second loaner car, which was a more comprable to the car I own. He is great and I'll always ask for him from now on. Additionally, I tried I reach the service manager that first week when I couldn't get the info I was seeking-- he is a unicorn, I believe. Never answered his phone. Ever. Let Dusty run the place! His level of service is more commiserate with what your customers deserve and expect. More

Came in to order repair part for drivers seat The part I needed was in stock. Dillon was able to work me in between appointments and job was completed even earlier then estimated very happy custo The part I needed was in stock. Dillon was able to work me in between appointments and job was completed even earlier then estimated very happy customer👍👍😀 More

They really rolled out the red carpet for us.. We really enjoyed our visit to Jay Wolfe. While waiting for my car in service we were taken to a waiting lounge that had complimentary food and a We really enjoyed our visit to Jay Wolfe. While waiting for my car in service we were taken to a waiting lounge that had complimentary food and a TV We were checked on frequently.. And before we left my car was vacuumed and washed. Wonderful service. Very impressed! More

Service Visit I received great service and it was performed right and fast. I will return and would recommend this dealership to friends and family. Thank you! I received great service and it was performed right and fast. I will return and would recommend this dealership to friends and family. Thank you! More

Excellent customer service My service advisor, Dusty, explained the importance of the service needed in terms I understood. He is a professional. My car was complete in a time My service advisor, Dusty, explained the importance of the service needed in terms I understood. He is a professional. My car was complete in a timely manner, and he updated me every step of the way. More

Jimmy Carpenter is wonderful with customers. Because Jaywolfe Acura takes care of their customers and they make sure we understand the details. They also very good with assistant if help is neede Because Jaywolfe Acura takes care of their customers and they make sure we understand the details. They also very good with assistant if help is needed. More