Jay Wolfe Acura

Oil Change Always great service when needed....Alex took care of me this time got me in and out on time. Robert who I have worked with in the past made sure to s Always great service when needed....Alex took care of me this time got me in and out on time. Robert who I have worked with in the past made sure to say hi and also make sure all was going well. More

Poor Service I bought a new 2016 MDX...would never buy another Acura. My MDX has had several issues. I owned a 2010 Acura TL good car had little issues. MDX nice r I bought a new 2016 MDX...would never buy another Acura. My MDX has had several issues. I owned a 2010 Acura TL good car had little issues. MDX nice ride other than that waste of money. Call service several times at first willing to help after the fact it has been in at least 10 times not return calls when I leave a message to talk to anyone. Willing to sell it, skills on fixing issues poor. I would not recommend Acura to friends or family. More

Process is longer than expected I wish there was a way to shorten the process. Seemed we waited forever. Someone else helped us prior to Tom. The young man did an excellent job. I wish there was a way to shorten the process. Seemed we waited forever. Someone else helped us prior to Tom. The young man did an excellent job. Can't remember his name. More

Impressive We came to see Amir based on a friend's recommendation. He was great to work with, very friendly, easy going and very patient in helping us find our We came to see Amir based on a friend's recommendation. He was great to work with, very friendly, easy going and very patient in helping us find our SUV. The price negotiation process was as painless as it could be. We felt we got a very good deal on this purchase. You should ask for Amir if you come to this dealership. Bonus: the guest lounge was fantastic! We had our lunch there while waiting on the loan paperwork. More

Excellent Service Advisor Alex Alvarado was great to work with. He appreciated our time and explained everything about the work done on my RL. He took great are of us. His c Alex Alvarado was great to work with. He appreciated our time and explained everything about the work done on my RL. He took great are of us. His communication via the app was really convenient. I would recommend him and Jay Wolfe to anyone. More

Excellent service advisor My service advisor, Alex Alvarado, is a tremendous asset to the service department. He is outstanding at his job and possess many characteristics impo My service advisor, Alex Alvarado, is a tremendous asset to the service department. He is outstanding at his job and possess many characteristics important to an effective customer service relationship. He is responsive, polite, knowledgeable and personable. I felt that he had my best interest in mind. More

Excellent service Robert provided excellent service, communication and professionalism. I had alternator that needed to be replaced immediately. When I called, woman w Robert provided excellent service, communication and professionalism. I had alternator that needed to be replaced immediately. When I called, woman who answered explained best way to handle and service took me as soon as I arrived. More

Great experience This is my 2nd certified Acura that I've purchased from Jay Wolfe --- great experience. Gretchen is a great sales representative -- I highly recomme This is my 2nd certified Acura that I've purchased from Jay Wolfe --- great experience. Gretchen is a great sales representative -- I highly recommend working with her! More

Great service at a great price Great overall experience. I had the break pads replaced and rotors resurfaced on my 2009 TL. I was very pleased -- they did great work at a reasonable Great overall experience. I had the break pads replaced and rotors resurfaced on my 2009 TL. I was very pleased -- they did great work at a reasonable price and the service manager was great to work with. My breaks are smooth and tight - as good as new. My TL is an amazing car. After 7 years it still runs like new. It's the best vehicle I have ever owned and I am an Acura loyalist as a result. More

Cash Buyer in Urgent Need of a Vehicle Walks Away Empty Hand Brand new to Kansas. I sold my car before moving across country and had been driving a rental for nearly a month looking for a car. I expressed intere Brand new to Kansas. I sold my car before moving across country and had been driving a rental for nearly a month looking for a car. I expressed interest through USAA's car buying service and Brianna Roberts was the sales rep assigned. I had an appointment at 1300hrs but I'm not from this area and was a little lost so I called before 1300 to ask if I could move it to 1330. The receptionist confirmed that it wasn't a problem. I was rescheduled for 1330. When I got there at 1330, the receptionist at the counter said I was scheduled at 1300 and Brianna had gone to lunch. Someone had called leaving me a long voice message right at 1330 (as I was standing in the lobby) so obviously they were aware that I rescheduled but still, they kept saying that my appointment was a 1300. I tried to correct them but it fell on def ears because she repeated the 1300 appointment time. To me they were sending a clear message that customer service or flexibility is not their priority. Lunch is. They did get me a different sales rep who was amazingly patient and made up for the original experience. The only negative was that there were two Lexus es350s that I expressed interest in on the USAA tool and when I asked if they had any more es350s that I could look at, he said no but I saw it as I was leaving. Perhaps it was already sold? Who knows. It's still available on the USAA tool. I kept looking and test drove other cars next door at the Toyota dealership thinking I had to change my expectations of what I might end up with because time was running out and I wanted to return the rental car. Either way, if you are a cash buyer and need a car urgently, this might not be the place for you. I ended up buying a similar 2014 Lexus es350 a day or two later from the same USAA car buying service but this one had the added bonus of a Navigation system. More