
Jay Wolfe Acura
Kansas City, MO

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Good service, extra charges than quoted Received a phone quote with tax included, charged $10 more than quote and tax was excluded. On top of that they added on shop fees for miscellaneous n Received a phone quote with tax included, charged $10 more than quote and tax was excluded. On top of that they added on shop fees for miscellaneous non-itemized supplies. On the plus side, service was very friendly. They kindly accepted a competitor discount for repair work however I don't feel the savings was realized with the additional taxes and fees from originally quoted inclusive price. Please, give me a solid price next time and don't change it. More
Best-in-Class Experience from a Best-in-Class Sales Team From our original visit until our final negotiations, Jay Wolfe went above and beyond to provide us with the best possible car buying experience. Afte From our original visit until our final negotiations, Jay Wolfe went above and beyond to provide us with the best possible car buying experience. After visiting several car dealerships, we circled back to purchase an Acura MDX from Jimmy and his team. They made negotiations easy and pressure free--they stood behind their deal and really worked hard to win our business. Night and day difference from other car lots out there. Absolutely flawless experience--simple process, detailed staff, and easy buying transition. More
Great Everything went as expected. Dillon was friendly and helpful. Told me it would take about an hour and it was exactly an hour. Had a good sandwich at t Everything went as expected. Dillon was friendly and helpful. Told me it would take about an hour and it was exactly an hour. Had a good sandwich at the Acura bar while I waited More
High End Service The Service staff I worked with was professional and easy to interact with. The cost of services is on the high side. The Service Associate I was work The Service staff I worked with was professional and easy to interact with. The cost of services is on the high side. The Service Associate I was working with let me look for a coupon to get a small discount on an extra service which seemed appropriate to undergo at this visit. More
B Service Overall service was what I expected and completed in a timely manner. Bistro employee argued with a customer about politics!?Carpet was not vacuumed, Overall service was what I expected and completed in a timely manner. Bistro employee argued with a customer about politics!?Carpet was not vacuumed, which was a disappointment. More
Excellent experience from the time I arrived until I drove o Kyle was very polite and knowledgeable out my service issue and explained in detail what was need done. Everything happened as explained and in a tim Kyle was very polite and knowledgeable out my service issue and explained in detail what was need done. Everything happened as explained and in a timely fashion. More
A Class Act Jay Wolfe Acura is a class act. They treat their customers like family. The facility is always spotless and everyone you encounter is very friendly Jay Wolfe Acura is a class act. They treat their customers like family. The facility is always spotless and everyone you encounter is very friendly and willing to help in any way they can. My recent purchase of a 2017 RDX is my first Acura purchase, but it will not be my last. I am extremely satisfied with the car, and am even more satisfied with the dealership. Jimmy Carpenter made the whole buying experience very pleasant. He knew everything there was to be known about the RDX and really went the extra mile to see that we got the car and the price that we wanted. More
I have full confidence in the dealership and employees. My experience at Jay Wolfe was very positive and professional. Every question I had was answered promptly and accurately. This was no surprise as my h My experience at Jay Wolfe was very positive and professional. Every question I had was answered promptly and accurately. This was no surprise as my hondas have been serviced for over 20 years without any problems. I recommend Jay Wolfe every chance I get. More
inspection Great service every time by Dusty. Will see you soon for a oil change. Dusty takes good care of me. I would recommend you to others. Thank you. Jeff M Great service every time by Dusty. Will see you soon for a oil change. Dusty takes good care of me. I would recommend you to others. Thank you. Jeff Moore More
excellent The service advisor explained the service work that they performed, answered all my questions, and all in all they were very courteous and helpful, th The service advisor explained the service work that they performed, answered all my questions, and all in all they were very courteous and helpful, thank you More