Jay Wolfe Acura

Outstanding service and buying experience! Staff was very friendly, and provided outstanding customer service. This is my third vehicle from Jay Wolfe Acura and the experience has been outstand Staff was very friendly, and provided outstanding customer service. This is my third vehicle from Jay Wolfe Acura and the experience has been outstanding each time. Jimmy Carpenter was outstanding to work with! More

Honest kind people I had a fantastic experience at Jay Wolfe Acura! My sales person Gretchen was extremely knowledgeable and very helpful. She was not pushy, or presumpt I had a fantastic experience at Jay Wolfe Acura! My sales person Gretchen was extremely knowledgeable and very helpful. She was not pushy, or presumptuous, she made the car buying experience pleasant and easy. Brian, was also awesome, he was honest about pricing and did everything he could to win our business. We ended up driving away with an extremely impressive MDX, certified preowned, that was a clean as could be! Everyone was so nice!! More

Incorrect information from reservation given I was told that the service wasn't a big one, would take 2 hours and a reservation for a loaner car was made. When I arrived, I was told the service w I was told that the service wasn't a big one, would take 2 hours and a reservation for a loaner car was made. When I arrived, I was told the service was around $375 - and no loaner car would be provided for less than 2 hours. Two months ago I had a poor experience, too. A "trunk open" message came up and I took my car in. I was told it would be $250. The next day I was told it would be about $1500. I spoke with a friend who said I should let his friend look at it, and let my service advisor know. When I picked up my car, it was still taken apart "since it was going to be worked on why put it back together"- and my trunk wouldn't open. I asked why it wouldn't open, service advisor checked with mechanic, and still unsure why. My friend saw the state it was in and wouldn't touch my car. I returned to dealer, & asked them to put it back together. They did, but my truck still wouldn't open. I stated that I wanted my car to be in the same condition it was in when I dropped it off. Somehow it was "fixed", I was told that "everything is working now, replaced the pin that was broken in the harness, probably will eventually go out again, but for now it works." Why did I even have to go through with a $1500 quote an trunk that wouldn't open? I've gone to the dealer for years and never had an issue - but I'm very concerned after these experiences. More

Perfect First-time buyer experience This was the best car buying experience I could have ever imagined for my first time buying a vehicle. Norm, Josh, and Cecil's collective attentivenes This was the best car buying experience I could have ever imagined for my first time buying a vehicle. Norm, Josh, and Cecil's collective attentiveness and warmth made the entire process perfect. They were knowledgeable and exceptionally patient. They were able to help my parents whose native language is not English feel welcomed and understood. Furthermore, their enthusiasm made the process fun and exciting. Overall, they made a phenomenal team and ultimately left me with an unforgettable experience. They made this entire process worth it. More

ALWAYS A DELIGHT I will always have an Acura and have it serviced at Jay Wolfe. Excellent service, Clean facility, Great car and friendly people... everyone you meet. I will always have an Acura and have it serviced at Jay Wolfe. Excellent service, Clean facility, Great car and friendly people... everyone you meet. More

Great customer experience! Jay Wolfe Acura is a beautiful dealership with knowledgeable employees who make the car buying experience easy. I didn't feel pressured, and I felt li Jay Wolfe Acura is a beautiful dealership with knowledgeable employees who make the car buying experience easy. I didn't feel pressured, and I felt like my questions were answered. Norm is a really friendly and knowledgeable guy with a great sense of humor. More

warranty work The battery in our 2017 ILX died prematurely. I didn't have an appointment but they took care of this warranty issue quickly and without any hassle. The battery in our 2017 ILX died prematurely. I didn't have an appointment but they took care of this warranty issue quickly and without any hassle. More

Fun, quick, and painless I came in at the end of a very long and frustrating search for a car. This team saw i wanted no BS and looking to make a deal quick. They made it ha I came in at the end of a very long and frustrating search for a car. This team saw i wanted no BS and looking to make a deal quick. They made it happen. Only thing i didn't like is that in finance they just added the extra warranty without explaining it in detail (which rose my monthly payment). Other than that great service, building, inventory, and staff More

First buy from Jay Wolfe Acura This is one of the best sales experience we have had. Worked with Mike Ramos and Troy Ward and they were knowledgeable about the automobile. Mike made This is one of the best sales experience we have had. Worked with Mike Ramos and Troy Ward and they were knowledgeable about the automobile. Mike made the overall negotiation process easy and less time than in past experiences we have had. More

Great experience, highly recommend over other Acura dealers I went to a couple of Acura dealerships in the area, and I had a far better experience at Jay Wolfe. Drew is one of the hardest working sales people I I went to a couple of Acura dealerships in the area, and I had a far better experience at Jay Wolfe. Drew is one of the hardest working sales people I've seen -- he fought for my business without being pushy at all. It was very no-nonsense compared to other experiences. The process was smooth, they treated me with respect, and I'm really happy with my car. The paperwork process with Jeff was painless. Cecil was also great with helping me learn all of the features before I took the car home. Highly recommend! More