Jay Wolfe Acura

I purchased a used 2015 TLX from Jay Wolfe Acura, took in for 100,000 mile service, nine months later the engine had to be replaced. The service writer was Joy and I received a new short block at no charge. for 100,000 mile service, nine months later the engine had to be replaced. The service writer was Joy and I received a new short block at no charge. I can not express how satisfied I am with the dealership in all and I will never own a different vehicle. Awesome company and an awesome dealership selling awesome vehicles. More

I needed a reliable, inexpensive used car. I have owned many Hondas, new and used. I have owned one new Acura. I found a used 2010 Acura RL at Jay Wolfe Acura in KCMO and bought it the end of I have owned many Hondas, new and used. I have owned one new Acura. I found a used 2010 Acura RL at Jay Wolfe Acura in KCMO and bought it the end of June 2023. I made the assumption that a used car purchase at a major luxury car dealership would mean the vehicle would be road worthy. In the first week of having the car I notified the service department that there was an issue with a very rough ride in the front left of the car and that there was a loud "thud" when hitting even a small bump. 3 different service people, including the Service Manager, denied hearing any unusual noise. I then took the vehicle to the other Jay Wolfe dealership in the Kansas City area. Within 3 or so hours they told me they also heard "the loud clunk" when hitting a bump. Even though the 30 day 50/50 parts and labor warranty was over, they replaced the struts at no charge. I don't know anything about cars but told the dealership where I bought the car that there was an obvious problem. They denied it but were proven to either being dishonest or incompetent enough to not see a problem. After a month and a half, the alternator went out. I wasn't upset, realizing that I bought a used car and that this will happen. The shop that replaced the alternator also found the following: - bad ball joints - torn compliance bushings - leaking power steering pump - 2 broken engine mounts - "dirty" transmission fluid $4000 in repairs. I was told that the car would fail the state of Missouri car inspection, prohibiting me from being able to register the car. Jay Wolfe Acura sold a car on their lot that won't even pass a state safety inspection. More

Great service from the service department. Very professional and quick turnaround time. Took the time to listen. Very professional and quick turnaround time. Took the time to listen. More

Outstanding work by Norm and Danny. We like the most important customers they ever had! We like the most important customers they ever had! More

This dealer had a great selection of used cars at very competitive prices. We ended up buying our car from them and we could not be happier. From the salesman to the sales manager to the finance manager, competitive prices. We ended up buying our car from them and we could not be happier. From the salesman to the sales manager to the finance manager, everyone was very nice and polite and explained everything. I would highly recommend checking out this dealer if you’re looking for a quality used vehicle More

I had an amazing experience here. Norm was AMAZING and honestly realistic, which is hard to find at most dealerships because it is all about sales usually. Not to Norm, you can tell h Norm was AMAZING and honestly realistic, which is hard to find at most dealerships because it is all about sales usually. Not to Norm, you can tell he thoroughly enjoys what he does and it reflects in how the experience of buying a new car with him is. He was super open and at the end of the day got me in my first NEW , NEW car. He not only sold me my car he also made sure to follow up with me the next day and a couple weeks later too to make sure to ask how it was going with the new car. I appreciate the experience and can't wait to come back in the future and to refer loved ones here. More

We bought a used car from them. Few minor bumps during the process but all in all we were treated well. Cecil was great to work with and he did everything possible to take care of our concerns. He even we the process but all in all we were treated well. Cecil was great to work with and he did everything possible to take care of our concerns. He even went out of his way to pick us up from the train station. It is hard to find people who care about their customers in these trying times but we felt like we were important to them. We appreciate all who helped us with our concerns and did everything they could to address them. More

Norm was fantastic during my car buying experience! He was honest, helpful and genuine throughout the entire process. 10/10 recommend! was honest, helpful and genuine throughout the entire process. 10/10 recommend! More

This was quite possibly the worst service visit I have This was quite possibly the worst service visit I have ever had at an automotive dealership. The condensed version is…. We made an appointment 2 wee This was quite possibly the worst service visit I have ever had at an automotive dealership. The condensed version is…. We made an appointment 2 weeks prior for AC & maintenance on our 2017 RDX that was purchased & serviced here. From the second my wife met Larry it went downhill. Larry (without looking at VIN) immediately quoted diagnosis fee indicating it’s not a warrantable repair…. After seeing the vehicle is indeed under 4/50, the tune changed just a bit. 2 hours later I get a call saying I need a new AC condenser due to a rock hitting it & guess what…. NOT warranty, how coincidental. I asked for pictures of the damage…. Larry is confused at this request & needless to say, I never received any pictures. I called the service manager, Brian the next day to follow & left a voicemail…. Call was never returned. Sooooo Tuesday 09/07 I show up at 7:00 am to look at the vehicle personally…. The service manager Brian, myself & the technician all look at the vehicle on a lift together….. there is NO damage seen on the condenser, only a wet/oily area on the left seem. I asked where’s the damage to the tech? He says…. “Well, it might be behind the power steering cooler”. We all agree to remove the condenser from the vehicle to see this elusive damage…. I get a call/pictures a couple hours later with a BIG hole right behind where the power steering cooler sits….. SO magically a rock went around the power steering cooler & through the condenser on the backside. No, that didn’t happen, by a long shot! This hole was added after the condenser was removed, the ac was still working, just not 100%. With a hole the size of what was showed, it absolutely would have zero refrigerant left at all! It’s hard to win a game the house has all the rules to. I just said to fix it & call me when it’s done, as I’m over a barrel at this point. I pick the car up the next day, ac is cold…. Oil change message still says 20%. Called Larry to find out if oil was changed or not. In normal Larry style, no call back. Edit: oil still dirty & NOT changed…. Paid for it though. Terrible visit, won’t be back, won’t buy next RDX here. Thieves really. More

Norm did a great job! We enjoyed the experience and the car a great deal. We plan to return again to buy another Acura! The end. car a great deal. We plan to return again to buy another Acura! The end. More