
Jay Honda
Bedford, OH

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awesome customer service love that dealer Great customer service charles porter best salesperson very knowledgeable and knows his stuff go see him! Place very clean and pleasant! Great dealers Great customer service charles porter best salesperson very knowledgeable and knows his stuff go see him! Place very clean and pleasant! Great dealership!! Highly recommend ! More
TONY SPITALIERI has a customer for life As a father of two, I do not have time for trial and error with a salesman. After doing my homework online I came in to work with Tony Spitalieri. I As a father of two, I do not have time for trial and error with a salesman. After doing my homework online I came in to work with Tony Spitalieri. In all my years of working with other people, I have never come across someone so professional and also working to get me the best deal possible. I was ending my car lease on a 2013 Accord and debated about switching to a different brand. After talking to Tony, it was within a week that I had my papers signed for a 2016 Accord. When my wife ends her lease with GMC she is coming back to Honda and working only with Tony. I will be just as loyal to Tony as a customer as he was working so hard to get me the best deal. More
Quick and convenient My 3 year lease for a 2013 civic was coming to a close so I visited the dealership to see my options. I was greeted at the door by a representative an My 3 year lease for a 2013 civic was coming to a close so I visited the dealership to see my options. I was greeted at the door by a representative and after a brief sit down to talk prices I decided to lease a new 2016 civic. The price was so great I actually ended up saving money off my old car lease. Two days later I came in to sign the paperwork and drove off in my new car. More
Excellent Experience I have purchased my last 4 vehicles from Jay Honda. The service is excellent and everyone is very personable. I would not think of purchasing my cars I have purchased my last 4 vehicles from Jay Honda. The service is excellent and everyone is very personable. I would not think of purchasing my cars anywhere else. More
Tony Spitalieri I have bought a lot of cars in my long life but have never had as easy of a transaction as with Tony Spitalieri. He was Friendly, Helpful, Courteous, I have bought a lot of cars in my long life but have never had as easy of a transaction as with Tony Spitalieri. He was Friendly, Helpful, Courteous, Explained, Demonstrated Everything Most Completely. Along with the Best Price. More
Air Bag replacement Jay Honda replaced both front airbags per the recall. They called to tell me my driver's side window does not work although it worked perfectly when I Jay Honda replaced both front airbags per the recall. They called to tell me my driver's side window does not work although it worked perfectly when I brought it in. When I arrived and tried to use the window it dropped into the door panel. It was a rainy day so they sent me to the service department. He put a very tacky plastic cover on the window opening. When I got home I removed the plastic very slowly but it took the paint off of my frame. For someone that sells cars wouldn't you know that the plastic damages the finish on a car. I have been very careful with my car and tried to take care of it. I can't believe the dealer actually ruined it. I will not use Jay Honda EVER. Very disappointed. The only reason I am giving this experience two stars is because the person who took care of me initially was very nice and she was knowledgeable. More
Service center is out to make a buck!! I brought my 2012 Crosstour from the Nissan dealer across the street from Jay Honda. There was an issue so the car was taken to Honda to get checked o I brought my 2012 Crosstour from the Nissan dealer across the street from Jay Honda. There was an issue so the car was taken to Honda to get checked out. At that time they told us what was wrong and that they had to wait for the part but the car was safe to drive. The cost was covered by the warranty. The part came in much faster then they said and time elapsed was about 2 weeks. took the car in to have the repair and an oil change. ( oil life was at 60% ) They stated they checked the car and then proceeded to say I need to change the transmission fluid, drive train fluid and needed new tires all around. My questions was did all this go bad in two weeks? They had no answer. I had them do the work I originally came there for the axel replacement and the oil change. One week later the oil life reads 40% . Either they did not change the oil and the filter or the sensor is broken and they did not check for that instead chosing to try and run my bill up with other "necessary" services. Either way it seems I can't trust what they say and now I need to find another Honda dealer to service my car. More
Great experience !!! The team at Jay Honda was honest, friendly, courteous, and exceeded our customer service expectations. Since we were out of town, the team worked over The team at Jay Honda was honest, friendly, courteous, and exceeded our customer service expectations. Since we were out of town, the team worked overtime to make our potential vehicle available for test drive, and stayed after close to make sure our car was prepped, everything was explained, and all our questions were answered. Thanks again Jay Honda. More
Fantastic experience! This is our second car we bought from Jay Honda. We will absolutely never go anywhere else. They are very knowledgeable and helpful. Everyone is extre This is our second car we bought from Jay Honda. We will absolutely never go anywhere else. They are very knowledgeable and helpful. Everyone is extremely friendly and feel like real people. There is no pressure. More
B. Bankston - New car lease I just leased my fifth Honda so the car speaks for itself. Tony Spitalieri was my sales person for the second time, I was amazed that he remembered m I just leased my fifth Honda so the car speaks for itself. Tony Spitalieri was my sales person for the second time, I was amazed that he remembered my name when I walked into the dealership! That was the start of my great buying experience. Leasing a car from Tony was like doing business with a trusted old friend. I can't say enough about the fantastic team at Jay Honda, they are the nicest group of people. They are not only friendly, but they actually listen, get to know you and assist you in making the best decisions that fit your needs! I also faithfully use the Jay Honda service department, Mike is the greatest! He always makes my service visits hassle free and easy. GREAT DEALERSHIP! GREAT EXPERIENCE! More