Jay Honda

I was most impressed with the honest and genuinely positive attitude of my sales person, Bob Howard. Bob made the car shopping experience comfortable for me compared to other auto sales people I enco positive attitude of my sales person, Bob Howard. Bob made the car shopping experience comfortable for me compared to other auto sales people I encountered at Toyota, VW, and another Cleveland Area Honda Dealership. He was helpful, knowledgeable about the Honda products, and made the extra effort to get me a satisfactory deal. I've purchased 14 new vehicles in my lifetime and my experience with Bob Howard was the absolute "best" of all of them. I have personnal experience with Honda of America Manufacturing and I have come to respect the company, it's culture, and its dedication to excellence in engineering, quality,value, and customer satisfaction. Jay Honda impressed me as the type of dealership that strives to exceed Honda of America Manufacturing expectations. More

My wife and I bought the new 2011 Odyssey from ROB LOGAN at Jay Honda and was very happy with the service. Mr Logan was very courteous and pleasantly assisted us throughout our purchase experience. I defini at Jay Honda and was very happy with the service. Mr Logan was very courteous and pleasantly assisted us throughout our purchase experience. I definitely would come back for my next Honda and would recommend Rob Logan. He's the BEST salesman I've experienced. More

Jay Honda and Jeff Wells was excellent to work with. He made my lease experience wonderful. I am extremely satisfied with my Honda Pilot! I will definitely refer Jeff and Jay Honda to my other business a made my lease experience wonderful. I am extremely satisfied with my Honda Pilot! I will definitely refer Jeff and Jay Honda to my other business associates and friends. Thanks again Jay Honda and Jeff Wells - Best Regards, Joan Saltis More

Rick was great to work with & professional. He followed-up with me and keep his appointments. I feel Rick & Bob worked with me very patiently insure that that I received the best deal on a car for followed-up with me and keep his appointments. I feel Rick & Bob worked with me very patiently insure that that I received the best deal on a car for my college age Daughter. I would purchase my next vehicle through Jay Honda. However, I will choose Rick & Bob to do my business with. Patrick D. Whitehead More

I first contacted Jay Honda through the internet. I received a call from Tony Spitalieri and suggested that I come in. I was initially looking for a 2010 Honda CRV which I wanted to lease. I was able received a call from Tony Spitalieri and suggested that I come in. I was initially looking for a 2010 Honda CRV which I wanted to lease. I was able to lease a 2011 at a better price. I was impressed with Tony and the Jay Honda dealership. More

the dealership has been more than helpful from the initial sales to service visits. One of the more pleasant dealerships I have dealt with in my 4 or 5 leased vehicles. the sales and service people initial sales to service visits. One of the more pleasant dealerships I have dealt with in my 4 or 5 leased vehicles. the sales and service people have been more than helpful in fufulling and needs and questions. More

The sales person listen to our questions and answered them without pressuring us for a sale. We talked about other manufactures and at no time did the sales person say anything negative about his competi them without pressuring us for a sale. We talked about other manufactures and at no time did the sales person say anything negative about his competitors. He explained differences as he understood them between Honda and the competitors. Once we decided on car there was no pressure to up sell the car or any added services. These were explained, but when the answer was no it was accepted. I would recommend Jay Honda to anyone looking to buy or lease a new car. More

About 8 years ago I had the extreme pleasure in buying a new, quality Honda from Michael Stoughton. I'm sure, by now, he has moved up into management as he was extremely knowledgable about not only your pro new, quality Honda from Michael Stoughton. I'm sure, by now, he has moved up into management as he was extremely knowledgable about not only your products, but also creatively working with my budget. While he was helping me, he was approached several times from other employees asking for his advice and he was able to tend to their needs while simultaneously drawing up the particulars for my contract. This customer service and nod toward employee appreciation should be rewarded in today's climate of shifty arrogance and selfishness. I'm not sure how honda operates the promotion of their employees, but his upward mobility should be strongly considered. Since then, I keep in contact with Michael and refer several of my family and friends directly to him, and only him. A true master of relationship building, all of my referrals have remarked about his professionalism and forthcoming style. He is certainly no bones, truthful and transparent when it comes to what he is able to do with the deal...much appreciated. Joe More

john met us at the door and showed us 3 pilots one which included a vehicle that they had only received the day before and was being serviced for pre-certification. the finance manager also worked with diff included a vehicle that they had only received the day before and was being serviced for pre-certification. the finance manager also worked with different lending institutions to help lower my interest rate even further More

There are a number of Honda Dealerships in the Cleveland area. As a result, my plan was to pit the various dealer against each other in a bake off and force them to win my business. Mr. Robert Logan of Ja area. As a result, my plan was to pit the various dealer against each other in a bake off and force them to win my business. Mr. Robert Logan of Jay Honda won my business hands down. In dealing with him, I leverage the information I gathered from the various other dealerships I visited and time and time again, he was friendly, thorough in his answers and most importantly patient. In the end, he even showed me a few features I didn't consider. I was very happy to cut the check for my new Opal Sage Metallic Accord Crosstour EX-L to Jay Honda. If you decide to visit Jay Honda, I would recommended making an appointment with Robert. Since purchasing my new Crosstour from Robert, I have sent three people to see him. Each one has complimented me on my recommendation. My wife's lease is up in Aug and I plan to talk with Robert first. More