Jay Honda

Tony helped me so much with leasing my first car! He helped me find the perfect car for my price range! The service was great as well and ive recommended him to many people already! Ill definitely be co helped me find the perfect car for my price range! The service was great as well and ive recommended him to many people already! Ill definitely be coming back to get my next car from him! More

Called 440 232 5005 and asked for replacement parts. Got Dave on the line and told him that you guys sent me the wrong part. I asked to reship the correct part to me? And include a return slip for the wron Dave on the line and told him that you guys sent me the wrong part. I asked to reship the correct part to me? And include a return slip for the wrong one? Dave said cant you drive out here and get it? I said this is your mistake and you need to correct it. He proceeded to tell me that he'll check Monday if they can have the part shipped. So now I have to wait all weekend to find out if you can even ship me the correct part. Very disappointed at how my phone call was handled. Then when he hung up he slammed the phone in my ear. As if it were my fault you guys made a mistake? Come on! I usually never fill these survey things but thought I'd let you know of my experience so you could correct it. Thank you! Matt Jamison 330 221 5337 More

Esxcellent service!! They made it so simple and painless. I am thoroughly pleased and would recommend all my friends to Jay Honda. Great experience overall! I am thoroughly pleased and would recommend all my friends to Jay Honda. Great experience overall! More

Tony Grauer is a nice salesman to deal with. Reasonable price and no pressure in the finance department. Overall, good car shopping experience at Jay Honda. price and no pressure in the finance department. Overall, good car shopping experience at Jay Honda. More

Tony was polite and very helpful. He took extra pains to get me the car I wanted as fast as possible and at the best rate possible. Would seek him again when my lease matures. get me the car I wanted as fast as possible and at the best rate possible. Would seek him again when my lease matures. More

I was very pleased with Tony's follow-up and customer service. I initially went online to find out some pricing. And I received an immediate response from Tony on scheduling an appointment. At that time, service. I initially went online to find out some pricing. And I received an immediate response from Tony on scheduling an appointment. At that time, I was just looking and not ready to really make a decision. About 3 weeks later, I received an e-mail from Tony (had been receiving regular e-mails since I went on the dealer's website) that peaked my interest. I called Tony. We set up an appointment for the following week. Tony introduced me to members of the Jay staff. The following week I had a new car. The staff was very friendly. Which has always been my experience. As I had my previous car serviced at the dealer. Tony continues to check on me to ensure that everything is going ok. I really enjoyed my car buying experience. And will definitely recommend Tony to my family, friends and co-workers. More

Salesperson was great(ROB LOGAN).Everybody was very friedly.Great experience.Will come back for my next car.Will recommend the dealership and Rob Logan. friedly.Great experience.Will come back for my next car.Will recommend the dealership and Rob Logan. More

I love getting a new car, but in the past the buying process has been torture! I always felt ripped off. Until now that is....... Working with Rob Logan was a pleasure. He was sincere, thorough and c process has been torture! I always felt ripped off. Until now that is....... Working with Rob Logan was a pleasure. He was sincere, thorough and conscientious. I would definitely refer anyone looking for a Honda to go see Rob. More

I was shopping for a new Honda with my mom. We found Jay Honda through the internet service and got connected with Rob who then connected us to Tony. We had looked at a few other Dealerships in the area, b Honda through the internet service and got connected with Rob who then connected us to Tony. We had looked at a few other Dealerships in the area, but we were not getting what we wanted. We had been referred to Jay by two different people who purchased their vechicles there. Tony is so fun to work with, he made it easy, mom got the exact model she wanted, the color she wanted and for the price she wanted. The one thing that was different at Jay Honda than the other dealerships was that Tony was able to connect with us and take the pressure the stress of buying a car. It's really all about building realationships with your customers, and figuring out how to relate to them. More

I had a great experience at Jay Honda and specifically with our salesperson, Rob Logan. Have been a Honda owner since 1981, when I purchased my first Honda, and have generally leased one or two vehicl with our salesperson, Rob Logan. Have been a Honda owner since 1981, when I purchased my first Honda, and have generally leased one or two vehicles, every two or three years since that time. Would say I'm a good customer, without question, but things happen to change opinions/minds. I like the vehicle but some experiences, with dealers, (not Jay Honda) have driven me to pursue another brand and that's Toyota. During the time mentioned and a bad experience with a dealer, again, not Jay Honda, I opted for a Toyota. Went back to Honda, after a two year lease. Believe you received more for your money with Honda, and I liked the Accord better than the Camry. At any rate, I was ready for a change, again, and with some recent reviews about Toyotas and some incentives - -like extended warranties and free oil changes, and some aggressive pricing was ready to take the plunge with a Camry, from a local dealer. Received a call from Rob, due to an internet inquiry and the rest is history. I was pleased with the experience, which included no going back and forth to reach "a deal" and when comparing current lease costs to what Jay Honda offered, I was sold. The overall experience is what "sold me" and that is a tribute to the straight forward approach to all that I worked with at Jay Honda. I have another Accord, leased from a different dealer and when that comes due (two years) will again contact Jay Honda, and Rob. Any member of my family, or friends, who is pursuing a new vehicle will encourage them to give Rob and Jay Honda a call. One interesting note here is the fact that Jay Honda is not located near me, but that was not an issue, after I met with Rob and discussed a new lease. It has been said, that buying a car is something that people "hate to do" and it is sad that the buying experience is like that. The hassle, the waiting, the mistrust between between dealer and buyer, and the list goes on, must be the reason. My son, who is a Navy Fighter Pilot also told me that he would "rather make a night carrier landing, rather than buy a car", tells a story in itself. That question/scenario should be pursued by dealers and the guy who understands it, and most suitably deals with it, is the winner. It is my contention that Jay Honda, and Rob, understand that fact and they won my business. I am sure that my experience with Rob and Jay Honda will not change as times moves forward. More