Jay Hodge Dodge Chrysler Jeep Ram of Paris

I had my car towed in for the known lifter problem on these cars 5.7 and 6.4 engines,also i asked them not to drive the car in ornoutbof the bays as i dont want further damage done to the lifters,however these cars 5.7 and 6.4 engines,also i asked them not to drive the car in ornoutbof the bays as i dont want further damage done to the lifters,however the car was driving in and out of the bays and parked in the parking lot. They had my car for 7 days, kept getting the run around, telling me they were tearing into the car to make sure it was a lifter failure. Instead they did some tests on my PCM and checking my k&n air filter, plus said i went 12k without a oil change because they lost a record,which i have every paper record,showing they did the oil changes and they were all done on time! Not once was the car lifter looked at, even though I signed the paper for the diagnosis to be done,After doing there so called tests, Michael McCarter calls me saying they can't get data off my PCM ,and I had a program installed on it, which the PCM has never once been touched beside Jay Hodge doing services on the car, once we got to the dealership the stories changed and Michael McCarter said I never said that you put a program on the PCM,but i have every conversation from these people as they are a known company for lying and not doing what they say, they then say my air filter is dirty and it could have caused a failed lifter, but I have records showing when the filter is cleaned and reoiled, but people who know these cars know this is a VERY COMMON problem in the hemi's. I then take my husband in and let him talk to them,so they can explain what they told me. well we went up talking to Montgomery Moore, because Michael McCarter is being rude at this point and all this Montgomery Moore does is smile amd smirk the whole time, never once able to give a straight answer! He did not like being questioned on the car, and how other people have warned us not to take the car there, and told us to leave the dealership, handed me my key back and said i dont need your business. The next day I go to have my car towed out of there, the windows were some what open and the whole inside of my car was soaked because it had been raining and my battery was completely dead on top of it, as I had the tow guy help my charge the batteryso I could get the car towed outbof there, which this is a brand new battery in the car. All they did was damage my car and not do anything! All this is on video including us speaking to this so called Montgomery and how he handles customers. Also Chris Taylor has unplugged my dash cam in the past when it was in there for service, seems alittle fishy as they are not suppose to touch personal belongings. I also have video from that. We were also informed by a previous customer that he had his car in there for the lifter issue on his hemi, they refused to do anything on his car, but they drained the oil and when this customer came to get his car, he started his car it ruined the engine because there was no oil in this engine,they also refused to fix his engine! I wouldn't ever trust this place with your car! they also said I had to many after market parts on my car, I don't think a K&N air filter, a harmonic balancer, because their OEM harmonic balancer failed at 61k we had to replace because they said they wouldn't cover when I called to ask, and a mid muffler delete would not be alot of after market parts. This place will do anything not to fix your car. Also my whole engine bay has oil dripped everywhere. Also have a friend who worked there for a day and he said he wouldn't work there any longer after he saw all the illegal things they do with people's cars in a single day! More

Chris is awesome. Ultra focused on customer service.Great experience for fixing my issues. Confidence in repair solution Ultra focused on customer service.Great experience for fixing my issues. Confidence in repair solution More

If you need a car Jay Hodge of Paris is the dealership you can count on! you can count on! More

The folks at Jay Hodge always take good care of me. Especially Michael and Chris. Especially Michael and Chris. More

My vehicle buying experience at Jay Hodge Dodge of Paris was how it should be. Len was very friendly, and knowledgeable about the product. I'm a business owner so time is money. I was in and out in minute was how it should be. Len was very friendly, and knowledgeable about the product. I'm a business owner so time is money. I was in and out in minutes. I told Len what I wanted, and he made it happen. I recommend to anybody within 200 miles, make the drive and ask for Len. I did and will again. Overall 1st class dealership More

My car and truck has been serviced with Chris Taylor and the other members of the service department for several years. Chris has always taken the time to explain everything that needs to be done. I have the other members of the service department for several years. Chris has always taken the time to explain everything that needs to be done. I have come to depend on Chris and the service department to keep my car and truck in great condition. Chris has gone out of his way to make sure I understand what is being done to my car and why. Chris is nice, friendly, and honest. I trust him and value his opinion. He has helped me with tires and whatever my car and truck has needed. Everyone in the service department and in the parts department are very nice and friendly. They do excellent work. More

They do excellent work though it takes them too long to get back to you. For instance they had my jeep for two weeks. If they had responded to my call in time my wait time might have been cut in half. get back to you. For instance they had my jeep for two weeks. If they had responded to my call in time my wait time might have been cut in half. More